Dear New Customer - burrtec.com

1 Dear New Customer : welcome to the City of Fontana's and Burrtec's Solid Waste and Recyclables automated residential curbside collection program! Burrtec is your waste hauler for your community. We look forward to providing you the highest quality of solid waste and recycling services. Customers' collection days can be be found on the City's website. Visit to find your collection day. Please refer to the enclosed brochure and newsletter for service summary and Customer service information. Burrtec is a family owned and operated solid waste collection and recyclables processing company servicing communities throughout San Bernardino County. We pride ourselves on our commitment to Customer service and to providing the very best in solid waste collection to the communities we serve. Should you have any questions or concerns, please contact us at (909) 822-9739, Monday through Friday from 8 am to 5 pm. Sincerely, Burrtec Waste Industries 9820 Cherry Avenue Fontana, CA 92335 (909) 822-9739 FNewResPkt2018.

2 FNewResPkt2018. New Service Edition BURRTEC NEWS. Waste and Recycling Newsletter Sponsored by the City of Fontana and Burrtec Waste Industries Recycling List Newsletters Coming! Aerosol cans Burrtec is honored to be a part of the City of Fontana! Four times a year, a newsletter (must be completely empty) will be included with your bill that includes updates on programs, recycling tips, and Aluminum cans other important information. Look for your newsletter for program updates! Brochures F22. January 2018. Cardboard Environmentally Speaking Cartons Waste and Recycling Newsletter Cereal boxes Sponsored by the City of Fontana and Burrtec Waste Industries (remove wax paper lining) Free Residential Pick Up of Used Oil and Filters The City of Fontana Public Work's Environmental Division offers a free program that allows residents to recycle their used motor oil and Computer paper filters without leaving the comfort of their homes. All you have to do is call (909) 350-6789 or submit an online request form and you're on your way to protecting our environment.

3 The Curbside Used Oil and Filter Recycling Program allows residents to Coupons recycle their motor oil up to 10 gallons per pick-up and filters without leaving their homes. The benefits of properly recycling used motor oil ensures that it won't be poured onto the ground or into storm drains and tossed into the trash can, which can contaminate and polute the soil, groundwater and our Envelopes (includes plastic windows). water. Taking this simple step will protect our environment. To participate, simply do the following: Glass bottles & jars 1. Call (909) 350-6789 and make an appointment for a collection, or complete the online form at 2. On your phone message include your name, address, and phone number. You will be able to obtain a free oil recycling container and filter bucket from the City. Glass cosmetic bottles 3. Leave the city provided container of oil near the front door or garage of your house the day of the collection. Do not leave at curbside.

4 4. Do not mix with any other fluids, solvents ( gasoline, antifreeze, brake fluids, part cleaners, etc.) paint, water, dirt or debris of any kind. It must be clean used motor oil only, if it is to be recycled. Junk mail City of Fontana Windy Day Advisory Weather conditions cause problems with the collection of trash and recyclables. Laundry bottles Contact Numbers Containers frequently tip over, causing spillage and materials to get strewn throughout streets and neighborhoods. In an effort to assist in the prevention of Used Oil Collection these situations, the following are suggestions: (909) 350-6789. Ledger paper City Parks Bag and tie trash and/or recyclables before placing in (909) 428-7275 barrels This will make clean-up efforts easier should the barrels blow over. Graffiti Removal (909) 350-GONE Avoid placing trash and/or recycling out on windy days If possible, do not set Magazines/catalogs Potholes your trash or recyclables out for collection on windy days.

5 Bag any excessive (909) 350-6760 trash and recyclables that will not fit in your barrel and Burrtec will collect all accumulated bags along with your containers on your next scheduled Illegal Dumping Hotline collection day. Newspaper (909) 428-DUMP. Thank you for your assistance in keeping your neighborhoods clean. Burrtec Waste Industries Hours of Operation Paper Monday - Friday, 8:00 to 5:00 Holiday Schedule Customer Service Christmas Day Memorial Day (909) 822-9739 Independence Day New Year's Day Paper tubes Automated Payment Service Labor Day Thanksgiving Day (866) 306-8122. When the holiday falls on a weekday, collections for the remainder of the Website week will be delayed by one day. There is no service interruption or delay Phone books when the holiday falls on a Saturday or Sunday. Plastic containers #1-#7. Plastic milk jugs Collection Day Styrofoam Customers' collection days can be be found on the City's Tin cans website. Visit to find your Tissue boxes collection day.

6 Please place trash and recycling barrels out Wrapping paper on the curb on your regular collection day. Contact Information Current Programs Additional Barrels Pull-Out Service Burrtec Waste Industries Christmas Trees Rent-a-Bin 9820 Cherry Avenue Large or Bulky Items Residential Service Fontana, CA 92335. Please refer to the attached brochure for more details. Hours of Operation Monday - Friday 8:00 am to 5:00 pm Holiday Schedule Automated Payment Service No service on these holidays (866) 306-8122 Memorial Day Thanksgiving Day Independence Day Christmas Day Customer Service Labor Day New Year's Day (909) 822-9739 Follow us on: When the holiday falls on a weekday, collections for the remainder of the week will be Website delayed by one day. There is no service interruption or delay when the holiday falls on a Saturday or Sunday. FNewResPkt2018. A New NewCustomer Customer Invoice Invoice and Remittance and New Remittance Address Address for Burrtec Below is a sample of what your new bill will look like.

7 Please call our Customer service department for questions at (909) 822-9739. IMPORTANT Please refer to your invoice for payment address. Customer Statement Burrtec Waste Industries, Inc. Burrtec Customer Customer Number XXXXXXXXXX. 9820 Cherry Avenue 12345 Anystreet Fontana, CA 92335 Anytown, CA 12345. Invoice Number Statement Date XXXXXXX. 01/01/18. Quick reference account and (909) 822-2397. billing information. Service Period January 2018. Customer service Date Charges Credits Totals phone number Total Previous Balance for account Other Charges and Payments Easy-to-follow description of inquiries. Current Charges the waste and/or recycling 01/01/18 1. For Service at: 12345 Anystreet Trash Service collection service you receive Total Amount Due On Receipt and the amount billed. SAMPLE. Holiday Schedule - Our offices will be closed November 23, December 25 and January 1, In observance of the Thanksgiving, Christmas and New Year holidays. Your collection service will be delayed one day for the remainder of these weeks.

8 Have a safe holiday season! Customer Service Hours are Monday - Friday, 8:00 AM to 5:00 PM. For your convenience, you can pay this invoice online. Regular service Please go to and click on OnlineBillPay. Payments may also be made in person at our Customer Service Office. Please contact Customer Service at (XXX) XXX-XXXX for assistance. Return Coupon reminders and recycling Please detach this and return with payment. Do NOT send cash. Easy-tear perforation. Keep the updates. Customer Number XXXXXXXXXX. top portion for your records. Burrtec Waste Industries, Inc. Service Period January 2018. 9820 Cherry Avenue Due By Upon Receipt Fontana, CA 92335. Total Due $ Enter Amount Paid: $. Send payment to: Burrtec Waste Industries, Inc. Burrtec Waste Industries, Inc. Payment Processing Center Remittance address for 9820 Cherry Avenue Fontana, CA 92335. Box XXXX. Buena Park, CA XXXXX. fast account processing. Page: 1 of 1 3071375701083079400000005742027500039756 2. For questions about your invoice and services, or for more information about Burrtec, please call: (909) 822-9739.

9 Or visit our website at Collection Contact Information Information Burrtec Waste Industries, Inc. 9820 Cherry Avenue Large or Bulky Items Burrtec provides three Household Hazardous Waste Disposal Fontana, CA 92335. residential curbside large or bulky item collections (maximum of 5 items per collection) during a 12-month Residents can safely dispose of unused household cleaners, paints, batteries, used motor oil, and Customer Service (909) 822-9739. Residential period at no extra charge. Please call at least 24. hours in advance of your regular collection day to electronics at the City's Household Hazardous Waste Facility. The service is free, but does require a Automated Payment Service Trash, schedule your bulky item pick up. Large or bulky items include: scrap metal, wood, old appliances, furniture, copy of recent Burrtec Waste bill to verify residency. Business waste is not accepted. Please visit the (866) 306-8122. Walk-In Hours: Organics, and televisions, computer monitors, refrigerator or freezer, tree branches, mattresses, etc.

10 City's website at or call the Environmental Programs Info Line at Monday Friday, 8:00 to 5:00 Phone Hours: Recycling Christmas Trees We will collect your Christmas trees placed at the curb on your regularly scheduled (909) 350-6760 for location information, hours of operation, complete list of acceptable items, transportation guidelines and holiday closure Monday Friday, 7:00 to 5:00 Collection collection day beginning December 26th and will continue for two weeks following Christmas on your regular collection day. Trees longer than 6' must be information. Website: Programs Fontana HHW Facility cut in half. Please remove ornaments, tinsel, and 16549 Orange Way stands before placing at curbside. Fontana, CA 92335 FOR THE CITY OF. FONTANA. Pull-Out Service This is available to all residents Recorded message (909)350-6789. for an additional monthly fee. Residents who are frail Open Saturdays ONLY*, 8:00 - 12:00 City of Fontana and/or physically unable to take their barrels to the *Closed on holiday weekends.