DHL EXPRESS SERVICE & RATE GUIDE 2018 - …

1 DHL EXPRESS Excellence. Simply EXPRESSSERVICE & RATE GUIDE 2018 united STATESThe International SpecialistsPage 2 ServicesPage 3 How to Ship with DHL ExpressPage 12 Shipping Tools Page 14 Zones and rates Page 15 The international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and rates fi fi fi2 DHL SERVICE & Rate GUIDE 2018: united StatesDHL EXPRESS is the global market leader and specialist in international shipping and courier delivery services , and we ve been building and continuously improving our SERVICE for more than 40 years.

2 Key to our success is the strength of our global network, with over 100,000 employees operating in more than 220 countries and territories all focused on delivering the highest levels of SERVICE . But what really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and can-do attitude, enables them to deliver truly world-class SERVICE and ensures that your shipments get to their destination securely and as quickly as possible. Their expertise has been further enhanced as a result of all our employees participating in the company s award-winning Certified International Specialists (CIS) engagement and development GUIDE shows you how DHL EXPRESS can help with your international shipping needs.

3 It also helps you determine which of our wide range of products and services best fits your needs. Should you have any questions, please get in touch with your account manager or visit us at SERVICE & Rate GUIDE 2018: united StatesSERVICES3 Export servicesImport servicesDHL EXPRESS EnvelopeOptional servicesSurchargesCustoms servicesThe international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesAll of our services are time-definite and offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory.

4 Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments EXPRESS WorldwideOur most popular DHL EXPRESS WORLDWIDE product offers an end-of-day delivery SERVICE anywhere around the world for pieces up to 150 lbs. and shipments up to 2,200 lbs. We deliver reliably and quickly to more global destinations across a single integrated network than any other EXPRESS delivery company. DHL EXPRESS 12:00 With DHL EXPRESS 12:00 , you will receive your shipments before 12 noon on the next possible business day.

5 DHL EXPRESS 12:00 offers a money-back guarantee and allows for heavier pieces up to 150 lbs., or 660 lbs. per SERVICESDHL EXPRESS 9:00 Our premium time-definite SERVICE offers delivery before 9:00 on lanes that guarantee either a next- or second- business-day delivery. DHL EXPRESS 9:00 is offered to the majority of business centers in Europe, the Middle East, Africa, Asia and the Americas. DHL EXPRESS 9:00 features a money-back guarantee and is suitable for pieces up to 66 lbs. and shipments up to international services at a glanceDHL EXPRESS WorldwideDHL EXPRESS 12:00 DHL EXPRESS 9:00 SERVICE descriptionDelivery by the end of the next possible business dayDelivery before 12 noon on the next possible business dayDelivery before 9.

6 00 on the next possible business dayMoney-back guaranteeYes**Yes*Yes*Countries and territories coveredMore than 2207553 Delivery attempts222 Maximum piece weight (not on pallet)150 piece dimensions (L x W x H) x x 63 x x x x acceptedYes (maximum 3)NoNoMaximum pallet weight2,200 shipment weight2,200 pallet dimensions (L x W x H) x x 63 *A money-back guarantee applies to DHL EXPRESS 9:00, DHL EXPRESS 10:30 and DHL EXPRESS 12:00, DHL import EXPRESS 10:30, DHL import EXPRESS 12:00, or a third-country movement (9:00 or 12:00 noon), where DHL will, upon request, provide either a credit or refund of the transportation charges paid by customer if the shipment is delivered later than DHL s published delivery commitment.

7 The availability of all time definite services is determined by destination postcode or city name. These services are not available to and from all areas. To find out if DHL EXPRESS services are available in your destination area, please contact Customer SERVICE at 1-800-CALL DHL.**A SERVICE guarantee applies to DHL EXPRESS Worldwide, DHL EXPRESS Envelope and to DHL import EXPRESS Worldwide, where DHL will, upon request, provide either a credit or refund of the transportation charges paid by customer if the shipment is delivered later than DHL s published delivery commitment.

8 Money-back guarantee and SERVICE guarantee do not apply to third-country movements scheduled for end of day delivery. For complete details, please visit EXPRESS does not accept shipments exceeding 2,200 lb, and/or containing pieces exceeding 660 lb or inches in length, and/or not meeting DHL standards for packing. Refer to our Packing GUIDE on These network restrictions are subject to change with 30 days check which products are available from your address, please use the DHL Capability Tool ( ) or call DHL Customer SERVICE at 1-800-CALL SERVICE & Rate GUIDE 2018.

9 united StatesSERVICES4 Export servicesImport servicesDHL EXPRESS EnvelopeOptional servicesSurchargesCustoms servicesThe international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesWith our import EXPRESS Worldwide SERVICE , you can import shipments from over 200 countries. This is more than any other EXPRESS delivery company can offer. What s more, customers in the USA, for example, can order an import from China to be delivered not only to the USA, but also to many other destinations as well.

10 We call this a third-country is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple way. If you need faster delivery, our DHL import EXPRESS 10:30 and DHL import EXPRESS 12:00 services are available. You can order an import from another country, to be delivered to your country or any other destination, by using our dedicated electronic shipping solution for imports. You will have one account number and one invoice in a single currency; and with a fixed price, you know exactly what it will cost.