DHL WEBSHIP USER GUIDE - dhl-usa.com

1 PC-Based Custom Built Web-Based Vendor Partner PC-Based Web-Based Integrated 1. DHL WEBSHIP user GUIDE . DHL WEBSHIP is an all-in-one online shipping platform that helps you manage all of your shipping tasks in one location, including preparing a waybill, getting a rate quote, ordering supplies, tracking shipments and more. Contents 2. CONTENTS. 3 Ship Online 3 Manage Your International Shipping In One Place: 4 Register 4 Register With Your Credit Card 5 Register With Your Account Number 6 Congratulations You're Ready To Ship 7 Preferences 7 Save Time: Set Your Shipping Preferences 8 Go Paperless With Paperless Clearance 9 Shipment Preparation 9 Prepare Your Non-Dutiable Shipment 12 Prepare Your Dutiable Shipment 17 File Your Electronic Export Information 22 Contact Center 22 Reach Us By Chat, Email or Phone Ship Online 3. manage your international shipping in one placE: Tip Both the website and its robust online shipping solution Connect instantly to all DHL services: express shipping, freight shipping, warehousing, are based upon extensive customer supply chain and international mail solutions.

2 Feedback and suggestions. This is one powerful resource that puts your specialized international shipping needs front and center. Use the DHL Express How can we help you? dashboard on the home page as your starting point. Here, you're just a click away from anything you need to find or do! Enjoy fast access to the transactions you use most often, as well as time- saving online shipment processing, helpful advice, advanced Customs support and more. Free to use: no software to install Fast WEBSHIP registration: no account number needed Flexible options: ship with a credit card or DHL Express account Time-saving benefits: order supplies, schedule pickups, receive email notifications Bonus advantages: for regular Note shippers who register with a DHL Express account Important Information alerts provide news and updates of worldwide events that might affect our high service standards. Tip From here you can determine the Optional Services you may need to accompany your shipment.

3 Register 4. register WITH your credit card A credit card profile is best if you only ship internationally a few times per year, yet want the most convenient way to do so whenever the need arises. All shipping purchases are charged directly to your credit card. 1. Using the top navigation bar, click Express and then My DHL Express. 2. Click Register Now. 3. Complete all requested information, Tip choose credit card payment, and Create a password between click Register. 4 and 12 characters and different from your user ID. Note DHL account billing is not available with a WEBSHIP credit card profile. Your receiver will be responsible for paying all duties, fees and taxes separately. Ship once or more a month? Request a DHL Express account number for more benefits. On the homepage dashboard, click the expandable Ship Online menu, followed by Open a DHL Account. Register 5. register WITH your account number If you ship regularly, enjoy the bonus advantages by registering on WEBSHIP as a DHL Express account holder: Ship using a line of credit bill everything directly to your DHL.

4 Express account Choose to pay by credit card or other options Elect who pays for duties, taxes and fees Enjoy preferential DHL Express Tip rates and services Create a password between 4 and 12 characters and Note different from your user ID. Qualified shippers will receive personalized account service by a DHL Account Executive. 1. Using the top navigation bar, click Express and then My DHL Express. 2. Click Register Now. 3. Choose to pay for shipping services with your DHL Express account. Enter the account number and postal code provided to create the account. 4. Click Register. Tip Register for Online Billing with one click! Register 6. Congratulations You're ready to ship! You now have full access to all the online tools DHL Express offers. Login to get accurate account rate quotes, order supplies, access your personal address book and other helpful functions. My profile is your fastest way . to register for helpful tracking and management tools like DHL ProView, and Online Billing.

5 You can register for them all right now or revisit later, as you need them. Ship now will begin the process . of preparing a shipment waybill and Customs paperwork. If you are ready to get started and need help preparing Note your shipment, see page 10. But, if Get Shipping Advice and Customs Support you want to make waybill preparation in the International Trade Center. even faster you can set your shipping preferences now by continuing to the next page. Note Get packaging advice and learn about commodity regulations and shipping requirements. Note Navigate the Customs process faster and more efficiently, including paperwork guidelines and landed costs. Preferences 7. save time: Set YOUR Shipping Preferences Tip Select the options that best describe your typical shipment types and Click a link under Things to Know for more information preferred service options. Once on using this page. your profile has been created and your preferences entered, WEBSHIP automatically enters these preferences on each new shipment you request, so you don't have to re-type the data repeatedly.

6 1. In the left navigation under Ship Now, click the Shipping Preferences link. 2. Set your default preferences for shipping, billing, email notifications and other special service options. Click Save. Note You can easily change these settings as you prepare shipments or change the default preferences at any time. Tip Click Find drop-off location to identify convenient drop-off areas closest to you or schedule a pickup: whatever you prefer. Preferences 8. Go Paperless with Paperless ClearancE. Tip Set Paperless Clearance preferences to eliminate the extra step of manually Obtain help by clicking the red links beside many of the form fields. printing and attaching hard copy export documents like Certificates of Origin, Commercial and Pro forma Invoices to your shipments. Enjoy higher efficiency, plus avoid costly delays often caused by misreading handwritten documentation. 1. In the left navigation menu under Ship Now, click Paperless Clearance Preferences, then check the box shown to activate the paperless feature.

7 2. Check the box to submit the Customs documents created for you as you make your waybill in WEBSHIP . Note If you prefer to upload your own Customs documents, just leave the box empty and complete the rest of the sections to benefit from the paperless features. 3. Select the type of invoice you will send most often. 4. Easily add your company logo to your Customs documents: Click Browse Select supported image, then click Open Click Upload 5. Type your name and title. (The typed Signer's Name must match the signature.). 6. Check the box to signify you read Tip and approved DHL Paperless See a sample of your image Clearance Terms and Conditions of size and quality displayed use, then click Save. in your preferences. Shipment Preparation 9. PREPARE YOUR non-dutiable shipment Ensure delivery to your desired location. Review all fields and shipment options to complete the waybill accurately. 1. What is your destination country?

8 Enter the destination country and the value of your shipment Indicate whether your shipment is non-dutiable or dutiable Note The following pages focus on helping you prepare a non-dutiable shipment. For help with dutiable shipments, please see page 12. For help with high value shipments that require an EEI, see page 17. 2. W. here is the shipment coming from? Should the shipper address be different than the default, click Change address Enter the shipper address details (The data is only used to process this specific shipment, in case we must contact you for any reason). 3. Where is the shipment going? Enter receiver's address details Check the box to Validate the destination address. This ensures the city and/or postal code are valid and DHL offers Tip Tip the products and services you are To add a new receiver to your Shipping a letter envelope? requesting for this shipment WEBSHIP address book, check the If you're unsure whether it's box and enter a Receiver ID.

9 Considered dutiable, then click Help me decide. DHL will determine the contents status based on the destination and commodities selected. Shipment Preparation 10. PREPARE YOUR non-dutiable shipment (continued). Note Tip 4. What are you shipping? The default package weight If you don't have a scale or Select shipment date, number of for a DHL Express Envelope is measuring tape near by, packages, and type of packaging set to pounds and cannot click Help me estimate be changed. weight and dimensions. Then enter the weight of your shipment and a short description of your shipment's contents If you select Your Packaging . as the package type, enter the package dimensions to get an estimate of charges 5. Do you need anything else? Select whether your shipment will be dropped off or picked up, and then fill in all required form fields Note Creating more than one shipment to be picked up at the same time? Simply schedule a pickup for the first waybill you prepare.

10 Insure your shipment for a small fee by entering a total value of what the contents are worth in the Shipment Value Protection field WEBSHIP gives you the option to create a shipment receipt for your records, as well as send notification of the shipment to interested parties 6. How would you like to ship it? Choose a DHL service to meet your needs Tip 7. H. ow would you like to pay See all available service options and for your shipment? corresponding transit rate estimates. Just click What are my options and Select your method of payment and how much will it cost. the party responsible for duties, taxes and fees, then click Next Shipment Preparation 11. PREPARE YOUR non-dutiable shipment (continued). Confirmation Once your label is downloaded or printed, a waybill number is generated and assigned to your shipment. This waybill number is printed on the label and can be used to track your shipment's status. Click Print to attach a copy of your waybill to your shipment, or Download to save the specified file to your computer Or, click the Print Later button to copy, edit, or print at a later time Affix the DHL waybill securely to the package Note Be sure to remove or conceal old addresses or shipping labels.