Transcription of Digital Maturity Model - tmforum.org
1 Why go Digital ?So, what are the business and financial objectives that Digital transformation can help you achieve? We have identified three: operational excellence, extended customer lifetime value, and new Endorsed by Digital Maturity ModelIncrease flexibility and agility todeploy enterprise-wide or globaldigital businesses. By automatingfront facing business activities(customers, partners etc.), back-endprocesses and resources, you canprovide better customer experienceat a lower more personalizedpropositions and new Digital servicesto wrap around traditional anchorservices (voice, messaging andbroadband access). This approach willresult in a higher customer lifetimevalue, driving greater customerloyalty (and in-turn churn) anddefend into adjacent markets anddevelop new business models by onboarding multiple partners to co-create new, collaborative, platform-based services using open excellenceCustomer lifetime valueNew businessThe Digital Maturity Model (DMM) offers a practical approach to transformationthat addresses these objectives.
2 It has been created by industry thought-leaders,CSPs, technology companies, and global advisory firms that have pooled theirknowledge and experience to create a Model and online tool that can be used toidentify possible investment priorities and manage the journey itself, step-by-step. Use the Model your wayHow you use the Model is up to you. You can self-serve through a browser or via an iOS app (iPad only). You can also receivetraining and guidance in helping to implement the DMM within your organization or gain access to our consulting partnernetwork to undertake your assessment on your behalf. Choose from:Once you have registered yourinterest and spoken with a TM Forumrepresentative your survey structurewill be setup in our database andthen you are free to self-administeryour Digital Maturity will be provided using theCustomer Guide documentation only.
3 Find out more about self-service>>Download the Model from the TMForum website and/or the iOS appand receive guidance and supportthrough a training day plus one ortwo consulting days as required. Youcan then proceed with your digitalmaturity out more about the guided option >> Digital transformation projects arechallenging; the partnership modelallows you to work directly withcertified TM Forum partners to helpyou proceed on your Digital maturityjourney. Find out more about the partnershipoption and who is in our partnernetwork >>Self-serviceGuidedPartnershipLET S TALK!Find out how dMM can help you to digitallytransForM
