Doctors’ Bills - Ombudsman

COMPLAINT HANDLING AT UNIVERSITIES - Ombudsman

Australian universities that provide services to overseas students are also required — by the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 — to develop complaints and appeals processes. These guidelines will assist universities to comply with these requirements.

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Waiting periods for private health insurance

CONTACT US ONLINE Visit ombudsman.gov.au and privatehealth.gov.au EMAIL phio.info@ombudsman.gov.au IN WRITING GPO Box 442, Canberra ACT 2601 PHONE Call 1300 362 072 between 9am and 5pm (AEDT) Monday to Friday. SERVICES AVAILABLE TO HELP YOU MAKE A COMPLAINT

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Better Practice Guide to Complaint Handling - Ombudsman

2 COMMONWEALTH OMBUDSMAN BETTER PRACTICE GUIDE COMPLAINT HANDLING Introduction This Better Practice Guide to Complaint Handling describes five elements of effective complaint handling: • Culture. Agencies must value complaints as a means of strengthening their

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Better Practice Guide to Complaint Handling - …

2 COMMONWEALTH OMBUDSMAN BETTER PRACTICE GUIDE COMPLAINT HANDLING Introduction This Better Practice Guide to Complaint Handling describes five elements of effective complaint handling: • Culture. Agencies must value complaints as a means of strengthening their

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Conflict of Interest Guidelines - Ombudsman

Conflict of Interest – Disclosure Form – Attachment A, or Declaration of Personal Financial and Other Interests - Attachment B. Further information on which is the appropriate form for individual circumstances is included under the Section below titled Do I need to complete the Conflict of Interest/Declaration of Interests Form.

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USING COMPLAINTS TO SUPPORT CONTINUOUS …

at www.ombudsman.gov.au Gowrie South Australia (2012), Supporting Continuous Performance Improvement Through the Use of Peer Appraisals. Reflections (48) at www.gowriesa.org.au NSW Ombudsman, Complaints handling policy template at www.ombo.nsw.gov.au Ombudsman Western Australia, Effective handling of complaints at …

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Effective handling of complaints made to your ... - Ombudsman

Ombudsman Western Australia Responding to complaints Complaints are handled objectively and fairly with appropriate confidentiality, remedies are provided where complaints are upheld and there is a system for review for finalised complaints. Responsiveness Principle: Complaints are acknowledged in a timely manner, addressed

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Good record keeping - Ombudsman

Ombudsman Western Australia Handle records with care For paper records to survive and be available for as long as they are needed, they must be properly cared for. Avoid storing records near known hazards and try not to damage them. Records are a corporate asset of your agency and do not belong to you. Do not remove them from official records

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Mandatory vaccination - ww2.health.wa.gov.au

wide range of occupations and workforces in Western Australia. This will enable these identified industries and workforces to safely prepare for the continuity of services in the event of expected community transmission. A significant number of public sector agencies are included in the mandates, where there is a risk.

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Guide to the National Quality Framework

8 Guide to the NQF Introduction Guide to the NQF Introduction INTRODUCTION Purpose of guide This guide aims to support education and care service providers, authorised officers and other regulatory authority staff understand the requirements under the