Transcription of E-Commerce Routing Guide - TJX Logistics
1 E-Commerce Routing Guide The following shipping instructions apply only to TJX E-Commerce orders; all other domestic orders for the TJX USA Divisions should be processed in accordance to the TJX Routing Guide . Please note this does not apply to Import Orders shipping from outside of the United States ALL TJX E-Commerce Purchase Orders originating in the United States are to be routed using our E- Routing site found on Please note these instructions supersede any instructions previously received. Unless directed otherwise, all shipments will be shipped to the following: TJX E-Commerce Distribution Center #899 Memphis Oaks - Bldg. 33860 E. Holmes Road, Ste 101 Memphis, TN 38141 If, at any time, you experience an issue or have a question please call TJX Logistics Customer Service Team at 1-800-333-1510.
2 Below are some anticipated questions Frequently Asked Question Answer How Do I know if I have an E-Commerce Order? E-Commerce Orders are TJ Maxx Orders that begin with 92###### for DC 899 in Memphis. Please note some Early E-Commerce PO s were written as TJ Maxx DC 893 and begin with a 30 with a specific Department # of 94. When in doubt please call 1-800-333-1510 for confirmation My warehouse is in the TJX Commercial Zone and I normally deliver to or schedule pickup with your consolidator, do I still do this? No, you will be shipping direct to the Memphis DC, unless specifically directed to on the shipping instructions you receive from TJX Logistics . TJX Routing Guide Says Shipments of 10 Cartons or less and less than 200 lbs are to be shipped prepaid by the vendor direct to the DC.
3 Does this still apply? No, all shipments regardless of size are to be E-Routed on TJX will issue shipping instructions / authorization to ship and freight costs will be paid by TJX when using a TJX preferred carrier. I am shipping Fine Jewelry (Dept 18) and I currently do not E-Route and ship direct with FedEx with Third Party Billing to TJX. Am I required to E-Route? No; please follow the Dept 18 / Fine Jewelry as you would for TJMaxx or Marshalls When do I E-Route my Orders? Orders should be routed 2 Business Days before you are ready to ship. How long does it take TJX Logistics to provide shipping instructions/authorization to ship? E-Commerce orders will be assigned at least 48 hours prior to Consolidator Cancel Date or within 48 hours or Vendor Routing Date, whichever is later.
4 Who do I call if I have questions? TJX Logistics Customer Service, Monday-Friday, between the hours of 9:00AM and 7:00 PM Eastern Time, at 1-800-333-1510
