Effective July 1, 2022

1 Housing Department ADMISSIONS AND CONTINUED OCCUPANCY POLICY Effective July 1, 2022 City of Phoenix Housing Department Admissions and Continued Occupancy Policy Effective July 1, 2022 2 Table of Contents 1 CORONAVIRUS COVID 19 .. 9 2 FAIR HOUSING AND NONDISCRIMINATION .. 15 3 REASONABLE ACCOMMODATION FOR PERSONS WITH DISABILITIES .. 16 COMMUNICATION .. 16 CRITERIA FOR GRANTING AN ACCOMMODATION .. 16 4 OUTREACH TO FAMILIES .. 18 5 RIGHT TO PRIVACY .. 19 HUD FORM 9886 OR 9887/9887A .. 19 SOURCES OF INFORMATION .. 19 INVESTIGATIONS .. 19 6 POSTINGS .. 20 7 PHASE I: APPLICATION WAITING LIST .. 22 BACKGROUND .. 22 OPENING AND CLOSING WAITING LISTS .. 22 THE PRE-APPLICATION .. 22 REPORTING CHANGES .. 23 WAITING LIST ORGANIZATION .. 23 ASSIGNMENT OF BEDROOM SIZES.

2 23 LOCAL PREFERENCES .. 24 DATE AND 25 OTHER WAITING LIST CONSIDERATIONS .. 25 INCOME TARGETING .. 25 DESIGNATED HOUSING .. 25 ACCESSIBLE UNITS .. 26 DECONCENTRATION POLICY .. 26 SCATTERED SITES HOME OWNERSHIP .. 26 PRESCREENING .. 26 ADVERSE ACTION FOR PRESCREENED APPLICATIONS .. 26 INITIAL CONTACT AFTER APPLICATION SUBMISSION .. 26 WITHDRAWAL OF APPLICANTS FROM A WAITING LIST .. 27 8 Phase II: APPLICATION UPDATE AND 28 APPLICATION PROCESSING .. 28 ELIGIBILITY FOR ADMISSION .. 28 City of Phoenix Housing Department Admissions and Continued Occupancy Policy Effective July 1, 2022 3 FAMILY STATUS CRITERIA .. 28 CRITERIA FOR INCOME ELIGIBILITY .. 30 CITIZENSHIP/ELIGIBILITY STATUS .. 30 ELIGIBILITY OF STUDENTS FOR ASSISTANCE AT SUNNYSLOPE MANOR AND FILLMORE GARDENS31 SOCIAL SECURITY NUMBER DOCUMENTATION.

3 32 PROHIBITION OF ASSISTANCE TO NONCITIZEN STUDENTS AT SUNNYSLOPE MANOR AND FILLMORE GARDENS .. 33 SIGNING CONSENT FORMS .. 33 9 Phase II: SCREENING ..34 SCREENING CRITERIA .. 34 CRIMINAL BACKGROUND CHECKS .. 34 NOTIFICATION OF ADVERSE ACTIONS .. 35 CONFIDENTIALITY .. 35 10 Phase II: GROUNDS FOR DENIAL AND APPEAL PROCESS ..37 REJECTION OF APPLICATION .. 37 PERSONS PROHIBITED FROM ADMISSION .. 37 INFORMAL HEARING PROCEDURES FOR APPLICANTS .. 38 FORMAL HEARING PROCEDURES FOR APPLICANTS .. 38 11 Phase III: THE INTERVIEW APPOINTMENT ..40 MISSED APPOINTMENTS .. 40 VERIFICATION .. 40 12 Phase III: METHODS OF VERIFICATION ..42 AUTOMATIC OR MANUAL UP-FRONT VERIFICATION .. 42 DOCUMENTATION PROVIDED BY the FAMILY .. 42 THIRD-PARTY VERIFICATION.

4 42 CONFIDENTIALITY .. 42 VERIFICATION OF CITIZENSHIP OR ELIGIBLE NON-CITIZEN STATUS .. 43 VERIFICATION OF SOCIAL SECURITY NUMBERS .. 43 LANDLORD VERIFICATION .. 44 TIMING/FREQUENCY OF VERIFICATION .. 44 VERIFICATION OF ELIGIBILITY OF STUDENTS FOR ASSISTANCE AT SUNNYSLOPE MANOR AND FILLMORE GARDENS .. 45 PARENTS INCOME MUST BE VERIFIED ..45 VERIFICATION OF STUDENT S INDEPENDENCE FROM PARENTS ..45 13 INCOME, EXCLUSIONS FROM INCOME, AND DEDUCTIONS FROM INCOME ..47 City of Phoenix Housing Department Admissions and Continued Occupancy Policy Effective July 1, 2022 4 INCOME .. 47 ANNUAL INCOME DEFINITION .. 47 ANNUAL INCOME INCLUSIONS .. 47 EXCLUSIONS FROM INCOME .. 56 INCOME CALCULATION .. 59 ADJUSTED INCOME STATUTORY DEDUCTIONS FROM INCOME.

5 60 14 OFFER OF A UNIT .. 64 REJECTION OF A UNIT .. 64 ACCEPTANCE OF UNIT .. 64 15 DETERMINATION OF TOTAL TENANT PAYMENT AND TENANT RENT .. 67 FAMILY CHOICE .. 67 INCOME-BASED RENT AND MINIMUM 67 FLAT RENT .. 67 CONTRACT RENT (Sunnyslope Manor and Fillmore Gardens) .. 68 RENT FOR FAMILIES UNDER THE NON-CITIZEN RULE .. 68 RENT EXCEPTIONS .. 69 MINIMUM RENT HARDSHIP EXEMPTION .. 69 EARNED INCOME DISALLOWANCE .. 70 16 OTHER CHARGES AND CREDITS .. 71 UTILITY ALLOWANCE .. 71 SECURITY DEPOSIT .. 71 ADDITIONAL RESIDENT CHARGES .. 72 PAYING RENT AND OTHER CHARGES .. 73 PAYMENT APPLICATION .. 73 17 LEASING .. 75 DWELLING UNIT LEASES .. 75 ADDITIONS TO THE LEASE .. 75 REMAINING MEMBER OF THE RESIDENT FAMILY .. 76 DEFINITIONS OF TEMPORARILY ABSENT AND PERMANENTLY ABSENT FAMILY MEMBER 77 VISITORS.

6 79 MINIMUM HEATING STANDARDS .. 80 MINIMUM COOLING STANDARDS .. 81 18 INSPECTIONS .. 82 MOVE-IN INSPECTIONS .. 82 PREVENTATIVE MAINTENANCE INSPECTIONS .. 82 City of Phoenix Housing Department Admissions and Continued Occupancy Policy Effective July 1, 2022 5 SPECIAL INSPECTIONS .. 82 HOUSEKEEPING INSPECTIONS .. 82 NOTICE OF INSPECTION .. 83 EMERGENCY INSPECTIONS .. 83 PRE-MOVE-OUT INSPECTIONS .. 83 MOVE-OUT INSPECTIONS .. 83 19 COMMUNITY SERVICE/SELF-SUFFICIENCY REQUIREMENT ..84 COMMUNITY SERVICE VOLUNTEER WORK .. 84 SELF-SUFFICIENCY .. 84 EXEMPTIONS .. 85 NOTIFICATION OF THE REQUIREMENT .. 85 THE PROCESS .. 86 FAMILY OBLIGATIONS .. 86 NOTIFICATION OF NON-COMPLIANCE WITH COMMUNITY SERVICES REQUIREMENT 87 OPPORTUNITY FOR CURE.

7 87 20 RECERTIFICATIONS ..88 NOTIFICATION & MISSED APPOINTMENTS .. 88 VERIFICATION .. 88 BACKGROUND CHECKS .. 89 Effective DATE OF RENT CHANGES FOR ANNUAL RECERTIFICATION .. 89 INTERIM REEXAMINATIONS .. 90 TIMELY REPORTING OF CHANGES IN INCOME AND ASSETS .. 91 OTHER INTERIM REPORTING ISSUES .. 92 21 PIC AND EIV DATA ..94 SECURITY PROTOCOL .. 94 SUMMARY AND IDENTITY VERIFICATION REPORTS .. 94 INCOME VERIFICATION .. 95 INCOME VALIDATION TOOL (IVT) AND INCOME DISCREPANCY REPORTS .. 95 NEW HIRE REPORT .. 96 DECEASED TENANTS REPORT .. 96 MULTIPLE RENTAL ASSISTANCE REPORTS .. 97 IMMIGRATION REPORT .. 97 22 REPAYMENT AGREEMENTS ..99 23 UNIT TRANSFERS ..100 CATEGORIES OF TRANSFERS .. 100 City of Phoenix Housing Department Admissions and Continued Occupancy Policy Effective July 1, 2022 6 TRANSFER REQUESTS.

8 100 101 PROCESSING TRANSFERS .. 101 REJECTION OF A TRANSFER OFFER .. 101 COST OF THE FAMILY S MOVE .. 101 RIGHT OF THE HOUSING DEPARTMENT IN TRANSFER POLICY .. 102 ADMINISTRATIVE TRANSFER WAIVERS .. 102 24 PET POLICY ..103 PURPOSE .. 103 EXCLUSIONS .. 103 APPROVAL .. 103 TYPES AND NUMBER OF PETS .. 103 INOCULATIONS/LICENSE .. 103 PET DEPOSIT .. 103 FINANCIAL OBLIGATION OF RESIDENTS .. 104 PET CARE/PET 104 NUISANCE OR THREAT TO HEALTH OR SAFETY .. 104 DESIGNATION OF PET AREA .. 104 VISITING PETS .. 105 REMOVAL OF PETS .. 105 DESIGNATED RESPONSIBLE PARTY FOR EMERGENCY .. 105 25 VIOLENCE AGAINST WOMEN ACT (VAWA) ..106 VAWA PROTECTIONS AGAINST TERMINATION OF TENANCY/EVICTION .. 106 VAWA EMERGENCY TRANSFER PLAN .. 107 CERTIFICATION AND FAILURE TO PROVIDE REQUESTED CERTIFICATION.

9 107 CONFIDENTIALITY .. 108 26 SMOKE FREE POLICY ..109 27 TERMINATION OF ASSISTANCE (only Sunnyslope Manor and Fillmore Gardens) ..111 STATEMENT OF POLICY .. 111 GROUNDS FOR TERMINATION OF ASSISTANCE .. 111 HOUSING DEPARTMENT NOTICE REQUIREMENTS .. 111 REINSTATEMENT OF ASSISTANCE .. 111 28 TERMINATION OF TENANCY ..113 STATEMENT OF POLICY .. 113 GROUNDS FOR TERMINATION OF TENANCY .. 113 City of Phoenix Housing Department Admissions and Continued Occupancy Policy Effective July 1, 2022 7 TERMINATION FOR FRAUD .. 114 INVESTIGATING IMPROPER & INACCURATE INFORMATION FOR CERTIFICATION/RECERTIFICATION PURPOSES 114 IDENTIFICATION OF FRAUD .. 115 TAKING ACTION FOR FRAUD .. 115 CORRECTING ERRORS .. 116 HOUSING DEPARTMENT NOTICE REQUIREMENTS.

10 116 EVICTION BY COURT ACTION .. 117 FAMILY'S RIGHT TO GIVE NOTICE .. 117 RETURN OF SECURITY DEPOSIT .. 118 ABANDONMENT .. 118 29 FAMILY'S RIGHT TO A GRIEVANCE HEARING ..119 PERSONS EXCLUDED FROM THE GRIEVANCE PROCEDURE .. 119 REQUIREMENT TO ESTABLISH AN ESCROW ACCOUNT .. 119 HEARING OFFICER .. 120 PROCEDURES GOVERNING THE GRIEVANCE HEARING .. 120 CONDUCT OF THE FORMAL HEARING .. 122 DECISION OF THE HEARING OFFICER .. 122 30 APPENDIX I: GLOSSARY ..123 31 APPENDIX II: 32 APPENDIX III: Acceptable Sources of Verification ..133 33 APPENDIX IV: Flat Rent Schedule* ..145 34 APPENDIX V: Schedule of Charges ..146 35 APPENDIX VI: Bedbug Brochure ..147 36 APPENDIX VII: FSS Action Plan ..148 37 APPENDIX VIII: SECTION 32 Homeownership Plan ..149 38 APPENDIX IX: AEROTERRA MANAGEMENT PLAN.