ES, GS, LS - lexus.com

1 00505 1 1 WSG-SEDAN7/ 1 0201 1ES, GS, LSWARRANTY AND SERVICES GUIDEO wner Amenities |Warranty Information | maintenance RequirementsTHE PURSUIT OF lexus Sedans - cover f 6/30/10 2:15 PM Page 1 lexus recommends having mainte-nance and repairs for your vehicleperformed by an authorized Lexusdealership. To locate your nearestauthorized lexus dealership, log on to contactLexus Customer Satisfaction at(800) LS 460 equipped with SportPackage features high-friction frontand rear brake pads. These brakepads provide a higher coefficient offriction on the rotors for superiorstopping performance and pedal feel. The brakes on this model aredesigned for high-performance driving. Depending on your drivinghabits, you may experience moreaggressive wear of the brake padsand rotors. For information on proper mainte-nance of your brakes, refer to the maintenance section of this additional information on yourbrakes and their operation, refer toyour Owner s BRAKEINFORMATION: LS 460 AUTHORIZEDDEALERSHIPMAINTENANCE ANDREPAIRS2011 lexus Sedans - cover f 6/24/10 11:50 PM Page 2 From everyone at lexus , thank youfor purchasing one of our lexus is designed to deliveruncompromising luxury and perform-ance.

2 We are committed to providingyou with an ownership experiencethat is second to none, and we lookforward to serving you in the yearsahead. Welcome to the lexus family!Taking Delivery of Your New LexusAs you take delivery of your new vehicle, there are some importantservices you should know include: lexus Personalized Settings: Yourvehicle includes a variety of electronicfeatures that can be personalized toyour preferences. For example, doorscan be programmed to remain lockedwhen you shift into Park. See yourdealer for Service: Your dealershiphas performed a thorough service toprepare your vehicle for delivery. Thisincludes initializing certain electronicfeatures, such as the one-touch maintenance : Your vehi-cle requires maintenance every sixmonths or 5,000 miles, whichevercomes first. See page 46 for Service Department:Your service department is commit-ted to helping you keep your Lexusperforming at its best. Your dealer willprovide you with the department shours of operation, appointment procedures and information on anyspecial Coverage: Your lexus iscovered by one of the finest warran-ties in the industry.

3 See page 16 for asummary of Assistance: Roadside assis-tance is provided for 48 months fromyour vehicle s in-service date, regard-less of mileage. See page 5 fordetails. Again, thank you for choosing wish you many years of safe andpleasurable TO THE lexus FAMILY12011 lexus Sedans_1-9f 6/24/10 11:55 PM Page 1 TABLE OF CONTENTSOWNER AMENITIESC omplimentary ServicesFirst Scheduled maintenance Service .. 4 Second Scheduled maintenance Service .. 4 Loaner Vehicle .. 5 Travel Protection .. 5 Roadside Assistance .. 5 Other Benefits and AssistanceQuality Control .. 6 Vehicle Service History .. 6 Vehicle Service Agreements .. 7 Body Repairs .. 7 The Smart Key .. 8 WARRANTY INFORMATIONI ntroductionIf You Need Assistance .. 10 The lexus Commitment .. 15 Warranty Coverages at a Glance .. 16 Your Warranties in DetailGeneral Warranty Provisions .. 17 New Vehicle Limited Warranty .. 19 Federal Emission Control Warranty .. 2322011 lexus Sedans_1-9f 6/24/10 11:57 PM Page 2 California Emission Control Warranty.

4 29 Tire Limited Warranty .. 35 Your ResponsibilitiesOperation and maintenance .. 36 Obtaining Warranty Service .. 38 maintenance INFORMATIONI ntroductionThe Importance of Scheduled maintenance .. 4 and lexus Warranty Coverage .. 42 lexus Dealership Service .. 43 General maintenance and Regular Use .. 44 Scheduled maintenance LogDetermining Your maintenance Interval: Months vs. Mileage .. 46 Complimentary First Scheduled maintenance Service .. 46 Complimentary Second Scheduled maintenance Service .. 46 Scheduled maintenance Log .. 48 Explanation of maintenance Items .. 68 Vehicle Identification .. 72 INDEX .. OF CONTENTS32011 lexus Sedans_1-9f 6/24/10 11:57 PM Page 3 COMPLIMENTARY SERVICESTo help ensure that your ownershipexperience is pleasant, convenientand trouble-free, lexus provides youwith a variety of complimentary ser-vices. These services are describedon the following pages. Other valu-able owner benefits are described inthe section entitled Other Benefitsand Assistance beginning on page Scheduled maintenance Service: 30 Days or 1,000 MilesLexus provides your first scheduledmaintenance service at no service is performed at 30 daysor 1,000 miles, whichever occurs first,and includes these items: Inspect body/chassis Check for fluid leaks Road-test vehicle Program lexus PersonalizedSettings, if requestedWhat are lexus PersonalizedSettings?

5 Your vehicle includes a variety ofelectronic features that can be pro-grammed to your preferences. Forexample, doors can be programmedto remain locked when you shift into Park. (For more information, see the Customizable Features section ofthe Specifications chapter in yourOwner s Manual.) Programming ofthese features is performed once atno charge, provided you obtain theservice at the 30-day/1,000-milescheduled maintenance of your lexus Personal-ized Settings requires special equip-ment and may be performed only byan authorized lexus dealership. Second ScheduledMaintenance Service: Six Months or 5,000 MilesLexus also provides your secondscheduled maintenance service at nocharge. The service is performed atsix months or 5,000 miles, whicheveroccurs first, and includes these items: Replace engine oil and oil filter;reset reminder light Rotate tires Visually inspect brake pads androtors Road-test vehicleIf you drive primarily on dirt roads ordusty roads or if you drive primarilywhile towing, additional items areincluded in this service.

6 See page 48 for Services4 AMENITIES2011 lexus Sedans_1-9f 6/24/10 11:58 PM Page 4 Loaner VehicleIf your vehicle must be kept overnightat a lexus dealership for a warranty-covered condition that requires morethan eight hours to repair, lexus willprovide you with a complimentaryloaner vehicle for up to five ProtectionLexus will reimburse for a rental carfor up to five days and for overnightlodging for up to three nights (not toexceed $200 per night) if all of thefollowing occur: Your vehicle becomes inopera-ble or unsafe to drive when youare more than 100 miles fromhome. Your vehicle s malfunction iscaused by a warranty-coveredcondition. Repairs will take longer thaneight hours to obtain reimbursement for rentalcar and lodging expenses, contact aLexus dealership service AssistanceLexus roadside assistance coverage is for 48 months from your vehicle sin-service date, regardless of is provided 24 hours a day,365 days a year, for vehicles operatedin the United States, territoriesand Canada.

7 Assistance is adminis-tered through the AmericanAutomobile Association. Services Provided Roadside services such as bat-tery jump-start, tire change, fueldelivery, vehicle extrication andtowing in case of minor accident. Towing to the nearest Lexusdealership (or an alternate repairfacility, if necessary). Assistance in locating alternatetransportation and to Get HelpTo obtain roadside assistance, takethe following steps:1) Call (800) 25- lexus (800/255-3987).Complimentary ServicesCOMPLIMENTARY SERVICESAMENITIES52011 lexus Sedans_1-9f 6/24/10 11:58 PM Page 5 COMPLIMENTARY SERVICES2) Have as much of the followinginformation as possible: Vehicle identification number(located on the driver s-side corner of the dashboard, underthe window) Owner s name and homeaddress Vehicle license plate number Location of vehicle, including the nearest major intersection3) Wait at your vehicle or in a nearbysecure location for the roadsideassistance provider to CoverageAfter your roadside assistance cover-age expires, you may join a motorclub created exclusively for Lexusowners.

8 Benefits include roadsideassistance coverage, a trip-planningservice and discounts on travel and dining. For further information, call(800) ControlYou may have noticed a few miles onthe odometer when you took deliveryof your lexus . This mileage is a resultof the comprehensive process used toensure the quality of your vehicle. Thisprocess includes extensive inspec-tions during and after production. Thefinal inspection takes place at the sell-ing dealership and includes a road-test conducted by a trained you d like to know more aboutLexus quality-control procedures, aska lexus dealership service Service HistoryWhen you have your vehicle servicedat a lexus dealership, your serviceinformation is recorded in the LexusNational Service History is the first database of its kind inthe automotive industry. It can be accessed by any lexus dealership inthe United States a great conven-ience if you relocate or need to have your vehicle serviced while traveling. Complimentary Services6 AMENITIES2011 lexus Sedans_1-9f 6/25/10 12:00 AM Page 6 Vehicle Service AgreementsIf you plan to keep your vehicle forseveral years or if you accumulatemileage quickly, you may want to pur-chase a lexus vehicle service agree-ment.

9 These agreements cover thecost of specific repairs beyond thefactory warranty period. They alsocover services such as towing, substi-tute transportation and lodging tominimize your inconvenience shouldyour vehicle require repair. Lexusvehicle service agreements are avail-able with a variety of coverageoptions. A lexus dealership salesconsultant can help you select theplan that s best for RepairsIf you re involved in a collision, youwant your vehicle to be returned to its pre-accident condition whenrepaired. That s why it is important tomake sure repairs are made only withGenuine lexus Parts. Some repairshops and insurance companies maysuggest using imitation or salvagedparts to save money. However, theseparts do not meet lexus high stan-dards for quality, fit and corrosionresistance. In addition, imitation andsalvaged parts (and any damage orfailures they may cause) are not cov-ered by any lexus best way to ensure that your vehi-cle is repaired with Genuine LexusParts is to take it to a lexus dealer-ship.

10 Each dealership works withselected collision repair centers thatmeet lexus strict requirements fortraining, equipment, quality and cus-tomer satisfaction. These repair cen-ters use Genuine lexus Parts exclu-sively in the repair of lexus Benefits and AssistanceOTHER BENEFITS AND ASSISTANCEAMENITIES72011 lexus Sedans_1-9f 6/25/10 12:00 AM Page 7 OTHER BENEFITS AND ASSISTANCEThe Smart Key Your lexus vehicle was made withtwo Smart Keys and an aluminumkey-number plate. Each Smart Keyincludes an electronic main key thathas an integrated mechanical back-upkey. The electronic key controls theremote-entry and theft-deterrent sys-tems, enables the push-button startswitch and controls the engine immo-bilizer. The mechanical key can beremoved from the electronic key andused to operate the driver s door lock,the glove box lock and the trunk lock(if equipped).Replacing the Key Your lexus dealer can generatereplacement keys. Certain bonded/registered locksmiths may also beable to generate replacement ordering a new key, bring allkeys for the vehicle to your dealer-ship.