Fast and Friendly The Timewise Way! CBT CASHIER …

1 11/1/2015HR 10 2015 fast and FriendlyThe Timewise Way!SHIFT CHECKOUTFOOD AND BEVERAGE SERVICE EQUIPMENTSAFETY: SHIFT RESPONSIBILITIESSAFETY : HOUSEKEEPING and WORK PLACE PRACTICESSALES AND REGISTER PROCEDURES/PRACTICAL APPLICATIONSAFETY : INJURIES , INCIDENTS and REPORTINGGENERAL CLEANINGE mployee Name within their responsibilities. Training checklists are to be used in conjunction with the CBT by store SAFETY : ROBBERY REVIEW will serve as a tool in conjunction with the CBT to ensure that each employee is trained in all key areas Location # Date CBT CASHIER STORE TRAINING CHECKLISTGENERAL POLICIES REVIEWCOMPLETE PAPERWORK/CBT MODULES/CHAPTER 10 CUSTOMER SERVICE EXPECTATIONS AND REVIEWCUSTOMER SERVICE EXTENDED AND REVIEWAll Timewise Food Store employees will receive detailed and thorough training.

2 The training checklist managers when training there new employees. The Checklist is to be completed with the new employeeCASH AND INVENTORY CONTROLAVAILABILITY OF PRODUCT : FRONTING , FACING AND STOCKINGENGLISH PROFICIENCY CONFIRMATIONand returned to the HR office within 10 business days of InitialsTrainer Initials4. Review of Safety Manual (Chapter 10)5. The Store Manager has 5 days to complete the CBT Training16. Smoke break policy17. 3rd shift open/closed door regarding going outside for any reason3. Review product and know what you sellCUSTOMER SERVICE : EXTENDED1. Review customer greeting culture 2. Review responding to customer needs3. Review plus sellingMODULE 2 CUSTOMER SERVICEMODULE 3 DIVERSITY5. Lifting/ladder safety6. UST and Veeder - Root training7. Emergency stop button/turning off and on9. General safety rulesHR 10 20154. Avoiding slips, trips and falls8.

3 No "Cherry Picking"3. Review of robbery procedure/before/during and and Manager New Hire Paperwork is CompletedSAFETY : HOUSEKEEPING and WORK PLACE PRACTICES2. Bars Program15. Back door policy14. Policy for vendors leaving expired product10. Store manuals (location and purpose)6. Personal visitors at store: personal visitors not allowed at the store12. Clocking in/out and employee work schedule policy2. Complete TABC SECOND DAY TRAINING (AM) 3. Complete Employee Handbook Module 1 COMPLETE PAPERWORK/CBT MODULES/CHAPTER 101.

4 Tour of Store9. Video Surveilance equipment : do not touch/change stations3. Tardiness and absenteeism policy/Loitering PolicyGENERAL POLICIES OVERVIEW4. Authorized personnel only (in store restricted areas)5. Power Outages Policy2. Who to call in case of robbery/emergency11. Music systems:do not touch: do not change stations8. Cell phone use policy2. Beertainers/soda containers ice store walk and Outside to include pump areas FIRST DAY TRAINING (AM) 13. Employee consumption beverage policy1. OSHA Label Training/OSHA SDS trainingSECOND DAY TRAINING (PM)7.

5 CompanyTowing PolicySAFETY : ROBBERY REVIEW4. CBT detailed customer service expectations1. No heroes policy reviewCUSTOMER SERVICE : EXPECTATIONS2. Customer service Second Register Policy1. No drawer sharing policy or sharing employee codes21. Customer related incidents and accidents2. Employee related incidents and accidents3. Car wash incidents4. Efuel nozzle incidents5. Incident reports and employee statement guidelines6. Damage to Timewise property1. Leaving premise during work hours2. Smoke Break on 3rd Shifts3. Pay Window Hours of Operation4. No Employee Allowed Outside when Doors are LockedMODULE 4 ROBBERY & SAFETY1. Introduction to Passport/operating proficiency/general operating procedures2. PLU'S : price look up (deli)3. Register departments4. Lotto Machine5. Lotto and Lottery reports6. Cash over and shortages and troubleshooting7. Shift reports: complete, sign and dateMODULE 5 LOTTO LOTTERY & PASSPORTHR 10 20152.

6 Change fund (processing properly)16. Manual credit card procedures17. Proper handling of a coupon18. How to refund transaction/credit and cash8. Counterfeit billsSHIFT CHECKOUT12. Gas sales/pre pay protocol/move pumps1. Cash drawer (how much allowed in drawer)3. Lottery ticket counts19. Manual entry of an item15. Proper safe drop Figuring and counting change : verballyCASH AND INVENTORY CONTROL2. Safe (shift counting accurately)THIRD DAY TRAINING (PM)21. Money order training6. IntercomsSAFETY: SHIFT RESPONSIBILITIES4. Equipment readings and reports13. Car wash sales/car wash voids20. Manual Fuelman procedures9. ATM'S : Troubleshooting1. Drop procedures7. Discuss with manager any potential problems you may see7. Methods of payment : Cash Debit Credit Check Coupons Traveler's Checks Fuelman and local chargeSALES AND REGISTER PROCEDURES/PRACTICAL APPLICATIONSAFETY : INJURIES , INCIDENTS and REPORTING5.

7 Lottery Sales10. Correcting register mistakes : voids, line item voids/no sale policy6. Sales dictated by laws : ID anyone looking 30 and under3. Vendor check - in/out4. Credit card charge backs/fraud (responsibility)5. Personally count cash drawer , safe and lottery ticketsTHIRD DAY TRAINING (AM)35. Proper marking in/out dates of hot dogs6. Proper temperatures of hot dogs and how to calibrate a thermometer9. Heat and serve15. SDS material for cleaning productsMODULE 6 CLEANING & FASTFOOD STANDARDSHR 10 2015 MODULE 7 CASHIER CBT TESTGENERAL CLEANING1. Windshield service centers2. Cigarette displays7. Restroom9. Fuel dispensers2. Drink Dispensers8. Windows and window ledges1. Coffee Makers/cleaning/timers7. Microwave8. Cappuccino machine2. Restrooms : check them at least one time per hour6. Shelves , gondolas and endcapsFOURTH DAY TRAINING (AM) / Frozen Drinks5.

8 Sales Counter Area4. Hot Dog Grill / NachoFOOD AND BEVERAGE SERVICE EQUIPMENT 4. fast food and drink center6. Back stockAVAILABILITY OF PRODUCT : FRONTING , FACING , STOCKING5. fast food and drink center4. Fronting and facing; rotating stock12. Car wash baysFOURTH DAY TRAINING (PM)3. Beer and soda boxes and barrels14. Use of PH strips10. Drives, porches and parking areas13. Cleaning product use and knowledge3. Floors : make sure you use your wet floor sign11. Inside and outside trash policies7. Cooler vault : do not turn off cooler fans or prop open cooler doors1. Duties : responsibility of ALL store employees10. Maintaining food service area/stocking/cleaning4 Store ManagerHR 10 2015 DateDateEmployee SignatureI have been trained in all areas covered by the CASHIER training store checklist and have initialed each accordingly. I fully understand the CASHIER training I have received.

9 REVIEWCOMMENTS:NOTES:5 Printed Employee Name ----------------------------------- --------------------I have observed the above named employee in my CASHIER Training Classfor the last two days and I certify that they have independently spokento me in English, and answered my questions that were written in English ,read the policies and procedures in English, and answered questions that werewritten in English. In my opinion , the above named employee is able to capably read ,write, speak, and comprehend English. Training ManagerI have read, written, and spoken English in my CASHIER Training Program with my Employee SignatureHR 10 2015 Manager and I again certify that I can read, write, speak, and comprehend #ENGLISH PROFICIENCY ACKNOWLEDGEMENTCASHIER TRAINING CLASSDate6