Feature access codes - AT&T Official Site

1 September 5, 2019 2018 AT&T Intellectual Property. All rights reserved. AT&T an d the G lo be lo go are regis tered trad emarks o f AT&T In tellec tu al Pro perty. AT&T Co llab o rate Feature access codes Feature access codes give you quick access to AT&T CollaborateSM features from the keypad on your phone. Your administrator controls your access to some of these features. You might not have access to all the features described here. Note: In most cases, you enter a specific Feature access code and then, depending on the make and model of your phone, you press the Dial soft key or the pound (#) key to access the Feature . Some Feature access codes that you enter during a call require that you first get a dial tone by starting a second call. In these cases, you typically put the current call on hold and press a line key button to start a new call. Feature access codes These Feature access codes let you use Collaborate features from your keypad.

2 code Fea tur e Ac ti on *50 Account or Authorization code Used to dial the account or authorization code if you ve been configured to dial these codes . *77 Anonymous Call Rej ecti on Activation Turns on Anonymous Call Rejection. The system plays an announcement to inform you that the Feature has been a c ti vated. *87 Anonymous Call Rej ec ti on Deac tivation Turns off Anonymous Call Rejection. The system plays an announcement to inform you that the service has been dea c ti vated. *52* Anonymous Call Rej ec ti on I nter rogation Plays an announcement informing you of your Anonymous Call Rejection status and details. #9 Au to ma ti c C allb ack Menu access Presents the Automatic Callback menu. The Automatic Callback service monitors a busy line and notifies the us er a s soon a s the l ine bec omes fr ee. *86 Automa ti c Callback Dea cti vation Cancels an a ctive Automatic Callback request. *72 Cal l Forwarding -Al ways Acti va tion Turns on call forwarding for all calls coming i n to a phone number you specify.

3 Enter the code and phone number or extension wher e you wa nt to forward calls. *73 Cal l Forwarding - Al wa ys Dea cti vation Turns off Call Forwarding - Al wa ys. September 5, 2019 2018 AT&T Intellec tu al Pro perty. All righ ts res erved . AT&T an d the G lo be lo go are regis tered trad emarks o f AT&T In tellec tu al Pro perty. P age 2 AT&T Co llab o rate Featu re access co d es code Fea tur e Ac ti on *21* Cal l Forwarding - Al wa ys I nterrogation Plays an announcement informing you of the current s ta tus a nd destination phone number for Call Forwarding - Al ways. *21 Cal l Forwarding - Al wa ys to Voi cema il Acti vation Turns on Call Forwarding - Al wa ys to Voi cemail. #21 Cal l Forwarding - Al wa ys to Voi cema il Dea ctivation Turns off Call Forwarding - Al wa ys to Voi cemail. *62 Cal l Forwarding - Bu s y Acti va tion Turns on Call Forwarding - Busy. Enter the code and the phone number or extension.

4 All calls that come in when your phone is busy are forwarded to the number you enter. *63 Cal l Forwarding - Bu s y Dea cti vation Turns off Call Forwarding - Bus y. *67* Cal l Forwarding - Bu s y I nterrogation Plays an announcement informing you of your Call Forwarding - Busy status and details, including the number where calls are forwarded. *40 Cal l Forwarding - Bu s y to Voi cemail Activation Turns on Call Forwarding - Bus y to Voi cemail. #40 Cal l Forwarding - Bu s y to Voi cemail Deactivati on Turns off Call Forwarding - Bus y to Voi cemail. *92 Cal l Forwarding - No Ans wer Ac ti vation Turns on Call Forwarding - No Ans wer . Enter the c ode and a forwarding phone number for your u n answer ed ca l ls. *93 Cal l Forwarding - No Ans wer Dea c tivation Turns off Call Forwarding - No Ans wer. *61* Cal l Forwarding - No Answer Interrogation Plays an announcement informing you of your Call Forwarding - No Answer status and details, including the phone number where calls are forwarded.

5 *41 Cal l Forwarding - No Ans wer to Voi c ema il Acti va tion Turns on Call Forwarding - No Answer to Voicemail. Redirects incoming phone calls to your voicemail when you don't answer. #41 Cal l Forwarding - No Ans wer to Voi c ema il Dea cti vation Turns off Call Forwarding - No Answer to Voicemail. *610 Cal l Forwarding - No Ans wer Ti mer Sets the number of rings you hear before This s etting applies to: September 5, 2019 2018 AT&T Intellec tu al Pro perty. All righ ts res erved . AT&T an d the G lo be lo go are regis tered trad emarks o f AT&T In tellec tu al Pro perty. P age 3 AT&T Co llab o rate Featu re access co d es code Fea tur e Ac ti on Voi c e mes s aging Voi c ema il Cal l Forwarding - No Ans wer Cal l Forwarding - No Answer to Voicemail Sequential Ring *94 Cal l Forwarding - Not Rea c ha ble Ac ti vation Turns on Call Forwarding - Not Rea c hable. Enter the code and a phone number or extension.

6 When you can't be reached by the network, such as during a power outage or loss of I nternet connection, your calls are forwarded to this number. Other call forwarding s etti ngs have pr ecedence over Call Forwarding - Not Reachable. *95 Cal l Forwarding - Not Rea c ha ble Dea cti vation Turns off Call Forwarding - Not Reachable. When your phone can't be reached (such as during a power outa ge), c a lls a re no l onger r er outed to a n alter nate number. *63* Cal l Forwarding - Not Rea c ha ble I nter rogation Plays an announcement informing you of your Call Forwarding - Not Rea chable status and details. #76 Cal l Forwarding on a Schedule Activation Turns on Call Forwarding on a Schedule. You mus t set Call Forwarding on a Schedule behavior through the Col l aborate us er homepage. #77 Cal l Forwarding on a Schedule Dea ctivation Turns off Call Forwarding on a Schedule. *68 Call Park Places the call on hold in such a way that other users i n the gr oup or enter pr ise c an r etr ieve the c a ll.

7 Di al the code and the phone number or extens ion wher e you wish to park the call. #58 (Group) Call Park Parks the call on the user's Call Park group. When the user dials the code , the service hunts for the first available user i n the Call Park group and parks the call ther e. *88 Call Park Retr ieve Retr i eves a parked call. Dial the code and the extens i on where the c a ll wa s par ked to r etr i eve the cal l. *98 Call Pickup Answers the ringing phone within an assigned call pickup group. If more than one phone is ringing, Call September 5, 2019 2018 AT&T Intellec tu al Pro perty. All righ ts res erved . AT&T an d the G lo be lo go are regis tered trad emarks o f AT&T In tellec tu al Pro perty. P age 4 AT&T Co llab o rate Featu re access co d es code Fea tur e Ac ti on Pickup answers the phone that has been ringing the l onges t. *11 Ca l l Retr i eve Al l ows a user to move a c a ll between devic es or apps a s s igned to tha t us er.

8 For example, dial c all r etr ieve on your IP phone to move a call from your Collaborate Mobile App to your IP Phone. *69 Ca l l Retur n or La st Number Redial Places a call to the phone number of the last call you r ec ei ved. *53* Cal l Waiting Interrogation Plays an announcement informing you of your Call Wa i ting s tatus a nd deta ils. *70 Cal l Waiting cancel Turns off Ca ll Waiting for the next ca ll. Enter the code and the phone number of the person you re calling. Call Waiting is turned off for the duration of the call. *43 Cal l Waiting Persistent Acti va tion Turns on Call Waiti ng for all calls. #43 Cal l Waiting Persistent Dea cti vation Turns off Call Waiting for all calls. *54* Cal ler I D Delivery Bl ocking I nterrogation Plays an announcement informing you of your Caller I D Bl ocking s tatus a nd details. *67 Cal ler I D Delivery Bl ocking per Call Turns on Caller ID Blocking for the next call. Enter the code and the phone number of the person you re cal ling.

9 Your caller ID won t appear on the receiving party s device. Used when Per sistent Caller I D Blocking is inactive. *31 Cal ler I D Delivery Bl oc king Persistent Acti va tion Turns on Caller ID Blocking for all calls. #31 Cal ler I D Delivery Bl oc king Persistent Dea cti vation Turns off Caller ID Blocking for all calls. *65 Ca l ler I D Delivery per Call Turns on Caller ID for the next outgoing call. Enter the code and the phone number of the person you re cal ling. Your caller ID will be al lowed to appear on the r ec ei ving par ty s device. Us ed when Per sistent Ca ller I D bl oc king i s ac tive to over r ide the bl ocking for this one c a l l. September 5, 2019 2018 AT&T Intellec tu al Pro perty. All righ ts res erved . AT&T an d the G lo be lo go are regis tered trad emarks o f AT&T In tellec tu al Pro perty. P age 5 AT&T Co llab o rate Featu re access co d es code Fea tur e Ac ti on *57 Cus tomer Or iginated Tra ce Di al after recei ving a threatening or harassing call.

10 *97 Di rected Call Pickup Turns on Directed Call Pickup. Enter the code and the phone number or extension you want to answer. *33 Di rected Call Pickup with Ba r ge I n Joins you to a phone call that s in progress. Enter the code and the phone number or extension of the call you want to join. When you interrupt a call, the a l r eady-connected parties hear a warning tone and a 3-way call is es tablished. *83 Di vers ion Inhibitor Use this code before a phone number to prevent further forwarding of the call. *78 Do Not Di s turb Activation Turns on Do Not Disturb. Blocks call when you're busy so that you're not interrupted. *79 Do Not Di s turb Dea cti vation Turns off Do Not Di sturb. *96 I nter c om Pr ovi des inter com-like functionality that l ets you call another Collaborate user and be connected instantly. Enter the code and the phone number or extension of another Collaborate user. The person you're calling hears a brief warning tone, and then the phone a ns wer s a utomatically in s peaker phone mode.