Global Warehousing, Handling and Storage …

1 Global Warehouse, Storage and Handling quality Expectations DATE/REVISION: 30/06/2016 R06 SUPERSEDES: 06. R05 PAGE: 1 of 36 Global warehousing , Handling and Storage quality Expectations Author: Reviewed by: Approved by: Name: Wolfgang Becha ( Global quality ) Regional quality Teams Global Food Safety Design Team Global Sanitation Team Frank Sabella ( Global quality ) Otto Seijas ( Global CS&L COE) Carlos Cortez ( Global security) Global Warehouse, Storage and Handling quality Expectations DATE/REVISION: 30/06/2016 R06 SUPERSEDES: 06. R05 PAGE: 2 of 36 Note: The structure of this document is based on ISO 9001:2008. Requirements Chapters 1, 2 & 3 which deal with the scope, references and definitions for the ISO Standard are not applicable in this document See Glossary on page 32 for further definitions about used Terms Table of contents ChapterDescriptionPageObjective and Scope 3 Revision Management , Authority and Regulatory Agency Inspections and Manufacturing and warehousing , Awareness and Illness and Communicable Realization (Service Provision) Related to the Product / Related Processes and and Receipt & Shipping for Requirements for Temperature (including temperature range definitions)

2 And of Monitoring and Measuring , Analysis and & Release / Control of Non Conforming Audit & External international quality Auditor and Preventive Defense and Supply Chain in or shipping to Sites outside / not shipping to Program international TAPA TSR Level 3 Requirements31 Appendix AGlossary32 Appendix BSpecial Situation Management Information Template34 Appendix CFood Defense Information35 Global Warehouse, Storage and Handling quality Expectations DATE/REVISION: 30/06/2016 R06 SUPERSEDES: 06. R05 PAGE: 3 of 36 Objective: A primary objective of Mondel z international is to market safe products of consistent quality that meet or exceed the expectations of our customers and consumers.

3 The requirements given in these expectations are designed to help our warehousing , storing, and Handling partners to meet this objective by identifying those programs which will help protect product safety and quality , prevent product retrievals, consumer complaints, and rework. In summary, the application of these expectations and other documents, contain the basic elements needed to assure effective management of Food Safety, quality and the protection of products from willful contamination [Food Defense].These expectations and associated documents do not alter, override or replace any requirements given in government regulations, which must also be met. Scope: all Mondel z international owned and contracted facilities that store Mondel z international Finished and Semi finished goods, Raw and Pack material, Premiums, Advertisement /POS materials- (Warehouses under Mondel z international manufacturing, co manufacturing, Business Units responsibility; All distributors, cross-docking and fulfillment companies; North America DSD Sales Branches) Revision Log: Date Revised: Supersedes: Section Summary of Revision: 30 Jun 2016 change Whole document Changed must to shall.

4 Corrected table numbering and structured chapter sub points, cleared font formatting, changes highlighted in red font change Whole document Changed operator term to site for consistent wording change Added and purchased services change Added required or taken by the site change Added and warehousing (GWP) Added example, added country specific regulations Added requirements for pallet inspection program change Added Visitors entering production areas shall also be trained in relevant personal and food safety practices change Added and standing water change Replaced disinfectants with sanitizers Added requirements for contracted cleaning services change Added approval requirements for site specific pest management program Added quarterly trending requirement Added requirements for cockroaches and updated table 3 Added table for Escalation levels (rodents)

5 Added bird control requirements change Aligned transport incident Handling requirements according existing receipt and shipping control requirements change Added that risk assessments need to cover all processes from incoming goods / material to dispatch change Clarified sealing requirements for full and less then full truckloads and deliveries with multiple drop points; clarified requirements for risk assessments when broken seals or transport incidents as listed change Added requirements for curtains change Added requirement for loss, damage or inconsistency change Added requirements for goods in quarantine status change Aligned transport incident Handling requirements according existing receipt and shipping control requirements Global Warehouse, Storage and Handling quality Expectations DATE/REVISION: 30/06/2016 R06 SUPERSEDES: 06.

6 R05 PAGE: 4 of 36 Revision Log: Date Revised: Supersedes: Section Summary of Revision: 30 Jun 2016 change Added contracted change Added complaints change / Clarified food defense requirements related to TAPA C version and ISO28k change Clarified sealing requirements for trucks with multiple drop points change Apppendix A Added definitions for CPQR, Returns, Transport incidents and Quarantine 4. quality Management System Establish, document, implement and maintain a quality management system as a means of assuring that Mondel z international products or materials are handled, stored and transported in conformance with specified requirements (agreed in the contract), and continually improve its effectiveness in accordance with the requirements given in this document.

7 This includes compliance with these requirements, Mondel z international specifications and any applicable regulatory requirements. The quality management system documentation shall include: Documented procedures for the warehousing , Handling , Storage , and transportation of Mondel z international materials and products. Documented procedures for the Control of Documents and Records related to Mondel z international materials and products including outsourced Services like Pest Control, Storage , Cleaning, etc. (see Section Procurement).. Procedures and documents shall be accurate, reviewed, dated, approved by management and distribution controlled. A review shall be conducted minimum annually.

8 Superseded documents shall be archived and readily retrievable where appropriate. Documentation shall be up-to-date and available to staff at all locations to enable them to perform their role in the quality system. Global Warehouse, Storage and Handling quality Expectations DATE/REVISION: 30/06/2016 R06 SUPERSEDES: 06. R05 PAGE: 5 of 36 Document and data retention for Mondel z international materials and products shall be in compliance with Mondel z international international s Record Retention policy (see table 1 below) or as per local Mondel z international business/regulatory requirements. Supplier quality Management quality requirements and specifications in accordance with Mondel z international quality requirements shall be documented and address the programs and controls which suppliers must have in place to assure the safety, quality and regulatory compliance of purchased goods and services that will be used for Mondel z international products.

9 A procedure shall be in place to approve suppliers, including a process for qualification, evaluation, approval, and maintenance. 5. Management Responsibility Top management, or the person or group of people who direct or control the organisation at the highest level, shall provide evidence of its commitment to the implementation of Mondel z international Global warehouse, Storage and Handling quality expectations. A member of site management shall have the responsibility and authority to assure that the quality management system is established, implemented and maintained. Responsibility, Authority and Communication The responsibility, authority and the interrelation of personnel, who manage, perform and verify work affecting compliance with Mondel z international specified requirements shall be defined and documented.

10 This information shall be included in policies, procedures and job descriptions, etc. Special Situation (SST) Management: i. Each facility shall establish, document, implement and maintain programs for the identification, communication and management of potential or actual Special Situations ii. The programs shall assure a rapid, accurate and appropriate response to issues which may arise. Mondel z international Retention rule Internal Procedure numberProcedure Name ExampleRetention time North AmericaRetention time InternationalCommentsMAN 1060 Equipment calibrationRecords related to the calibration of equipment. Contains calibration records, calibration history cards, out of tolerance reports, and correspondence5 yearsindefinitelyaccording local legal requirementsMAN 1180 Product testing/ quality controlRecords related to on-going testing and quality control of Mondel z international products.