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HEALTH LITERACY: Taking action to improve safety and …

7.1 Embedding health literacy in high-level systems 34 7.2 Embedding health literacy into organisational policies and processes 39 8 Ensuring effective communication 42 8.1 Clear, focused and useable information about health and health care 42 8.2 Effective interpersonal communication 50 9 Integrating health literacy into education 53

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  Health, Taking, Improves, Processes, Safety, Into, Action, Literacy, Embedding, Health literacy, Taking action to improve safety

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