HEALTH LITERACY: Taking action to improve safety and …
7.1 Embedding health literacy in high-level systems 34 7.2 Embedding health literacy into organisational policies and processes 39 8 Ensuring effective communication 42 8.1 Clear, focused and useable information about health and health care 42 8.2 Effective interpersonal communication 50 9 Integrating health literacy into education 53
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