HP Pavilion x360 Convertible PC

1 HP Pavilion x360 Convertible PCMaintenance and Service GuideIMPORTANT! This document is intended forHP authorized service providers only. Copyright 2014 Hewlett-PackardDevelopment Company, is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under license. Intel and Core registered trademarks of IntelCorporation. Microsoft and registered trademarks of MicrosoftCorporation. SD Logo is a trademark of information contained herein is subjectto change without notice. The onlywarranties for HP products and services areset forth in the express warranty statementsaccompanying such products and herein should be construed asconstituting an additional warranty. HP shallnot be liable for technical or editorial errorsor omissions contained Edition: June 2014 Document Part Number: 763525-001 Product noticeThis guide describes features that arecommon to most models. Some features maynot be available on your all features are available in all editionsof Windows 8.

2 This computer may requireupgraded and/or separately purchasedhardware, drivers, and/or software to takefull advantage of Windows 8 for warning noticeWARNING!To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flatsurface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contactthe skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the ACadapter comply with the user-accessible surface temperature limits defined by the InternationalStandard for Safety of Information Technology Equipment (IEC 60950).iiiiv Safety warning noticeTable of contents1 Product description .. 12 External component identification.

3 6 Display .. 6 Buttons and speakers .. 8 Keys .. 9 Lights .. 10 TouchPad .. 11 Left side .. 12 Right side .. 14 Bottom .. 153 Illustrated parts catalog .. 16 Locating the serial number, product number, and model number .. 16 Computer major components .. 17 Display assembly components .. 21 Miscellaneous parts .. 22 Sequential part number listing .. 234 Removal and replacement preliminary requirements .. 29 Tools required .. 29 Service considerations .. 29 Plastic parts .. 29 Cables and connectors .. 29 Grounding guidelines .. 30 Electrostatic discharge damage .. 30 Packaging and transporting guidelines .. 31 Workstation guidelines .. 315 Removal and replacement procedures .. 33 Computer feet .. 33vKeyboard/top cover .. 34 TouchPad .. 37 Battery .. 38 Hard drive .. 39 WLAN module .. 41 Audio/USB board .. 43 Fan .. 44 Speakers .. 45 Power button board .. 46 Display assembly .. 47 Power connector cable.

4 55 System board .. 56 Heat sink .. 59 Memory module .. 616 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .. 63 Starting Setup Utility (BIOS) .. 63 Updating the BIOS .. 63 Determining the BIOS version .. 63 Downloading a BIOS update .. 64 Using HP PC Hardware Diagnostics (UEFI) .. 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .. 657 Specifications .. 668 Backing up, restoring, and recovering .. 67 Creating recovery media and backups .. 67 Creating HP Recovery media .. 68 Restore and recovery .. 69 Recovering using HP Recovery Manager .. 70 What you need to know .. 70 Using the HP Recovery partition (select models only) .. 71 Using HP Recovery media to recover .. 71 Changing the computer boot order .. 71 Removing the HP Recovery partition (select models only) .. 729 Power cord set requirements .. 73 Requirements for all countries .. 73 Requirements for specific countries and regions.

5 73vi10 Recycling .. 75 Index .. 76viiviii1 Product descriptionCategoryDescriptionComputer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorProduct NameHP Pavilion x360 Convertible PC Processor AMD A8-6410 (SC turbo up to )processor (1600-MHz FSB, L2 cache,quad core, 15 W) AMD A6-6310 (SC turbo up to )processor (1600-MHz FSB, L2 cache,quad core, 15 W) Intel Core (SC turbo up ) processor(1600-MHz FSB, cache, dual core, 15 W) Intel Core i3-4030U processor (1600-MHzFSB, L3 cache,dual core, 15 W) ChipsetAMD integrated soldered-on-circuit (SOC) fusion controllerhub (FCH) Intel integrated SOC FCH GraphicsInternal Graphics: AMDR adeon R5 Graphics oncomputer models equipped withan AMD A8-6410 processor;AMD Radeon R4 Graphics oncomputer models equipped withan AMD A6-6310 processor;Support for DX11, HD decode,and HDMI 1 CategoryDescriptionComputer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorGraphics (continued)Internal Graphics: Intel HDGraphics 4400 Support for DX11, HD decode,and HDMI (1368 768), AntiGlare,high-definition (HD), light-emittingdiode (LED), low-voltagedifferntial-signalling (LVDS),WUXGA, TouchScreen with flushglass and MultiTouch enabled;16:9 ultra-wide aspect ratio;typical brightness: 200 nits;ultraslim ( ) Memory2 SODIMM slotsDDR3L-1600 MHzSupport for DDR3L-1600 MHzSupport for dual channelSupports up to 8096-MBmaximum on-board systemmemory 2 Chapter 1 Product descriptionCategoryDescriptionComputer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorHard driveSupport for ( )hard drives in (.)

6 28-in)and (.28-in) thicknessesSupport for Accelerometer harddrive protectionSupport for the following singlehard drive configurations: 1-TB, 5400-rpm, 750-GB, 5400-rpm, 500-GB, 5400-rpm, for 500-GB, 5400-rpm, + 8-GB NAND Hybridhard driveSupport for M2 SATA-3 nextgeneration form factor (NGFF)solid-state drives in the followingconfigurations: 256-MB multi-level cell(MLC) 256-MB triple-level cell(TLC) 128-MB (MLC) 128-MB (TLC) Optical tray load, SATA,external, USB, DVD RW DLSuperMulti Drive Audio and videoWebcam: HP TrueVision HD,fixed (no tilt), with activity light,1280 720 by 30 framesper secondDual digital microphones withappropriate echo-cancellationand noise-suppression softwareBeats audioTwo speakers SensorsAccelerometereCompassGyroscope 3 CategoryDescriptionComputer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorEthernetIntegrated 10/100 networkinterface card (NIC) WirelessIntegrated wireless local areanetwork (WLAN) options by wayof wireless moduleOne built-in WLAN antenna (indisplay assembly)Support for the following WLAN modules: Intel Dual Band Wireless-AC3160 1 1 WiFi+ BT Combo Adapter Qualcomm AtherosAR9565 1 WiFi + BT ComboAdapter External media cardsHP multiformat Micro DigitalMedia Reader Slot with push-push technology.

7 Reads datafrom and writes data to digitalmemory cards such as SecureDigital (SD). Ports AC adapter HP Smart plug( barrel) Audio: one combo audio-out (headphone)/audio-in(microphone) jack, supportsjack auto-detection High-definition multimediainterface (HDMI) ,supporting up to 1080p,1920 1080 at 60 Hz RJ45/Ethernet USB (2) USB 4 Chapter 1 Product descriptionCategoryDescriptionComputer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorKeyboard/pointingdevicesFull-si ze, textured, chiclet-stylekeyboard,Touchpad requirements: Clickpad with image sensor Taps enabled as default Multi-touch gestures enabled Ability to turn on and off Support for Microsoft Windows modernTouchPad gestures Support for PS/2, SMBus Default on for 2-finger scrolland pinch Power requirementsSupport for 65-W HP Smartadapter (non-PFC, EM, 3-wire, ) and 45-W HP Smartadapter (non-PFC, RC, 3-wire, ) AC adaptersSupport for a 3-cell, 43-WHr, , Li-ion battery (includescable) SecuritySupport for security cable lockSupport for Trust Platfom Module(TPM) Operating systemMicrosoft Windows ServiceabilityEnd user replaceable parts:AC adapter 52 External component identificationDisplayItemComponentDescri ption(1)WLAN antennas (2)*Send and receive wireless signals to communicatewith WLANs.

8 (2)Internal microphones (2)Record sound.(3)Webcam lightOn: The webcam is in use.(4)WebcamRecords video and captures photographs. Some modelsallow you to video conference and chat online using streamingvideo. To use the webcam, from the Start screen, typecamera, and then select Camera from the listof 2 External component identificationItemComponentDescription(5 )Windows buttonReturns you to the Start screen from an open app or theWindows :Pressing the Windows button again will return you tothe previous screen.*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately aroundthe antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, andEnvironmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, andthen select the HP Support Assistant and speakersItemComponentDescription(1)Power button When the computer is off, press the button to turn onthe computer.

9 When the computer is on, press the button briefly toinitiate Sleep. When the computer is in the Sleep state, press the buttonbriefly to exit Sleep. When the computer is in Hibernation, press the buttonbriefly to exit :Pressing and holding down the power buttonwill result in the loss of unsaved the computer has stopped responding and Windowsshutdown procedures are ineffective, press and hold thepower button down for at least 5 seconds to turn offthe learn more about your power settings, see your poweroptions. From the Start screen, type power, select Powerand sleep settings, and then select Power and sleepfrom the list of applications.(2)Speakers (2)Produce 2 External component identificationKeysItemComponentDescripti on(1)esc keyDisplays system information when pressed in combination withthe fn key.(2)fn keyExecutes frequently used system functions when pressed incombination with the b key or the esc key.

10 (3)Windows keyReturns you to the Start screen from an open app or theWindows :Pressing the Windows key again will return you tothe previous screen.(4)Action keysExecute frequently used system (1)Power light On: The computer is on. Blinking: The computer is in the Sleep state, apowersaving state. The computer shuts off power to thedisplay and other unneeded components. Off: The computer is off or in Hibernation. Hibernation isa power-saving state that uses the least amount of power.(2)Caps lock lightOn: Caps lock is on, which switches the keys to allcapital letters.(3)Mute light Amber: Computer sound is off. Off: Computer sound is 2 External component identificationTouchPadItemComponentDescr iption(1)TouchPad zoneReads your finger gestures to move the pointer or activateitems on the :The TouchPad also supports edge-swipe gestures.(2)Left TouchPad buttonFunctions like the left button on an external mouse.