Intel Quality System Handbook

1 Intel Quality System Handbook 2009 December 2009 Intel Quality System Handbook2 Intel Quality System Handbook 2009 DateRevisionNotesAugust 2006 November FRUSRUDWH PLVVLRQ PRGL HG VHFWLRQ UHYLVHG W\SRJUDSK\ DQG JUDSKLFV DQG FRPSOHWHG RWKHU PLQRU HGLWV 5 HOHDVHGS eptember 2008 $GGHG FRQWHQW FRPSOHWHG RWKHU PLQRU HGLWVD ecember &RQVROLGDWHG DQG UHRUJDQL]HG FRQWHQW &KDSWHU 5 HZULWH RI 354 5 HSRUW 0 LOHVWRQH SDUDJUDSK 6 HFWLRQ &KDSWHU *OREDO UHSODFHPHQW RI WKH WHUP 3 ODWIRUP ZLWK 0 RGXOHV Revised Figure 5 HZULWH RI 6 HFWLRQ 5 HYLVHG 6 HFWLRQ 0 RGL HG )LJXUH The information contained in this document is provided for informational purposes only and represents the current view of Intel Corporation ( Intel ) and its contributors ( Contributors ) on Quality , as of the date of publication.

2 Intel and the Contributors make no commitment to update the information contained in this document, and Intel reserves the right to make changes at any time, without THIS DOCUMENT, IS PROVIDED AS IS. NEITHER Intel , NOR THE CONTRIBUTORS MAKE ANY REPRESENTATIONS OF ANY KIND WITH RESPECT TO PRODUCTS REFERENCED HEREIN, WHETHER SUCH PRODUCTS ARE THOSE OF Intel , THE CONTRIBUTORS, OR THIRD PARTIES. Intel , AND ITS CONTRIBUTORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, IMPLIED OR EXPRESS, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF THE INFORMATION CONTAINED HEREIN, INCLUDING WITHOUT LIMITATION, ANY PRODUCTS, SPECIFICATIONS, OR OTHER MATERIALS REFERENCED HEREIN.

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6 THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED 2000-2009, Intel Corporation. All rights reserved.* Other names and brands may be claimed as the property of HistoryDisclaimers Intel Quality System Handbook 20091. The Intel Quality Policy ..72. Intel s Quality Management System .. 8 2. Quality Management System (QMS) Framework .. 82.. Intel s Mission and Values.. 82..2 Intel s Quality Policy.. 92.. Elements of Intel s QMS .. Quality Documentation System .. Document Structure .. Document Control .. 43. Technology Development .. 6 . Moore s Law and the Impact of Scaling.

7 6 .2 Technology Development to Production .. 7 .2. Stress-Based and Knowledge-Based Testing .. Key Challenges to Cerification of Logic Technology Processes ..20 .2. Key Challenges to Certification of Flash Memory .. Key Challenges to Package Certification .. 2 Key Challenges to Test Certification .. 2 Key Challenges to Board Stack Ingredient Certification .. 244. Product Development .. Product Qualification System .. Intel Product Life Cycle.. Product Qualification and the Intel Product Life Cycle.. 264.. Exploration Phase .. 274..2 Planning Phase .. 284.. Development Phase.

8 284..4 Production Phase .. Validation .. Pre-Silicon Validation .. Post-Silicon Validation .. Software Validation .. Product Transfer to Manufacturing .. 25. Materials Quality .. 5. Materials Quality Operating System Platforms .. 5.. Materials QOS Module One Supplier Selection .. Materials QOS Module Two Materials and Supplier Qualification .. 55.. Materials QOS Module Three Supplier PCS and Excursion Management .. 55..4 Materials QOS Module Four Supplier Continuous Improvement .. 65..5 Supplier Continuous Quality Improvement Program .. Metrology Labs .. 85. Subcontractor/Outsourcing Quality .

9 9 Table of Contents4 Intel Quality System Handbook 20096. Manufacturing Quality Systems .. 406. Factory Overview .. Environmental Citizenship .. 406. Copy Exactly! .. 4 6.. Process Change Management .. Manufacturing Systems .. 4 Factory Process Control .. 4 Continuous Improvement of Products and Services .. 4 Monitors and Manufacturing Quality Audits .. Factory Environmental Control .. Control of Inspection, Measuring and Test Equipment .. Calibration Traceability .. Calibration Capability .. Calibration Intervals and Records .. Control of Nonconforming Product .. Product Identification and Traceability.

10 Latest Generation CPU and Chipset Product Identification.. Boards and Systems Product Identification .. Records Retention / Retrieval .. 487. Customer Support .. 507. Support Network Operations .. Customer Quality Support and Services .. Compliance to Product Regulations - Responsible Product Design .. 5 Manufacturing Enabling .. 5 Product Change Management .. 5 Order Fulfillment Quality .. Technical Quality .. Returns Management.. Measuring Customer Satisfaction .. 598. Synopsis .. 605 Intel Quality System Handbook 2009 Figure 2- : Intel s Values and Supporting Behaviors.