Labor Op Finder - DealersEdge

1 LaborOperationCodeFinderWarranty Dollars & SenseRob Campbell, EditorPublished by1200 Tices Lane, East Brunswick, NJ 08816800-321-5312 Fax: 2004 All Rights ReservedLaborOperationCodeFinderIntroduc tionYou know the old saying, close only counts in horseshoes? Well, it actually counts in warrantyprocessing as well. You see getting close to the right operation is a lot better than pouring through anentire Labor Time Guide (LTG). That is the purpose of this guide Labor Operation Quick LTGs have about 2,000 individual Labor operations. If you are looking for a particular one thenit s like the old needle in a haystack. What this guide serves to do is narrow that field down a bit quite a bit. Here s how it operations are matched to failed parts not by individual part numbers but by their group.

2 GMfigured out a long time ago that part numbers change everyday, but groups stay consistent. Soinstead of matching up individual part numbers to Labor operations, they designed their system tomatch the part s groups are what they sound like, a grouping of parts relative to their operation or design. It isalso how the GMSPO categorizes their parts catalog. There are major sections for engine, transmis-sion, brakes, etc. that joins related parts you are faced with a difficult to find Labor operation where a part has been replaced, you canlocate suggested Labor operations. To do this you ll need to know the part group for the failed of you have an in-house invoicing system that will do this for you and print the group right on theinvoice (see example).

3 If not, then your part pricing system should also list the appropriate group. Ifyou don t have access to this information you just need to have someone in the parts department lookup the group number for you have the group number you can look it up in this guide and you ll find a listing of suggestedoperations. Look through the operations and make your choice based what operation appears mostapplicable in the given vehicle s LTG. Our current research shows by using these charts you ll find thebest operation 90% of the time. By using this guide, returns for part incompatibility to the laboroperation (Code PB) are a thing of the book can t direct you to the one and only Labor operation that will work for a failed part. Re-member, GM s system isn t designed to work that way.

4 In most cases, you will be narrowing yoursearch down from the entire LTG to just a few , keep in mind that this guide is designed to work for all vehicles and all divisions. There will belabor operations listed that do not apply to your application - just ignore them. (For example, some seattrim groups might apply to third row seats. Something not many vehicles have.)The history of this guideFor those who are new to GM warranty it might be tough to believe that once all divisions were run byautonomous organization and each had their own particular rules concerning warranty was before 1994 when GM WINS combined the processing system into a single entity and unifiedthe divisional Labor Time Guides into the Platform based LTG we have the late eighties, we found that Pontiac and GMC published part group references for several laboroperations in the LTG.

5 While overly vague, we thought these references should be available for theother divisions as well. Since the remaining divisions apparently didn t want to include this informa-tion, we decided to do it for them. So after hours of pouring through the Pontiac and GMC LTGsWarranty Dollars & Sense compiled the first ever seen Part Group to Labor Operation Cross Refer-ence chart . But soon we realized that this could be developed even further. We found that for any given laboroperation several part groups may apply. For example, in old LTGs you might look at a Labor operationlike B7866/B7876 [Molding, Front Door] and you d see a note of PART GROUP: What wefound from research was that groups , , , and several others applied to thatlabor operation as well.

6 Today s LTGs have removed all references to part groups from their pages. Aswe developed more and more research the charts grew in size. Quickly, it became an indispensable toolto thousands of dealerships across the country. Of course, imitators followed but that is to be expectedfor a guide that is so useful. It is a testament to our original idea that this is critical research for thetimely payment of current research methodologyWarranty Dollars & Sense puts utmost importance on paid claims when conducting primary do this by compiling literally thousands of claims from which we can collect our raw data. Thismanual is based on our past charts combined with a new batch of research of recently paid claims,which by now numbers in the tens of thousands.

7 For this 2004 Edition, we only surveyed model years2004 2002, across all of GM s platforms. We wanted to focus in on what is working on claims today with all the new vehicle systems and changes to the LTG. Because there are occasion for you tosubmit a warranty claims (like a GMPP or part warranty) on past model years, we have left all ourlegacy data in the guide as GM obviously has a similar chart built in their system some may ask why we don t use theirchart. There are two reasons. One, quite frankly, GM isn t inclined to provide it to us. Second, GM scross-reference tables are so large that it would make the guide nearly unusable. We are aiming forspeed and efficiency, but that comes at a cost of not having 100% of potential situations covered.

8 Toadd the extra few percentage points to assure complete coverage would potentially explode this guideso big that it would become unusable. Our aim is to save you as much time and effort as ahead we will continue to search and monitor potential new additions to this chart . If youhave a particular coding situation that this chart does not answer, I invite you to call me and chances arewe can include it in future course, if you ever have any questions regarding these charts and how to use them in coding yourGM warranty claims, we are only a phone call away at (800) 321-5312. We re ready to help wheneverpossible. We would be very happy to hear from sincerely hope that this guide makes your job a bit easier!Warmest regards,Rob Campbell, EditorExample from a invoice:PARTS QTY FP-NUMBER DESCRIPTION UNIT PRICE - 1 25314319 SENDER KI * AND/OR PUMP ASSEMBLY, FUEL [(TANK UNIT) |L1200| - REPLACE] | |NOTE: Also known as Fuel Module.

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