Lead Sales & Services Associate (P7-7) Occupation Code ...

1 LEADSALES&SERVICESASSOCIATE (P7-7) OCCUPAT IONCODE:2320-XXXXFUNCTIONALPURPOSEP erformsa varietyofsalesandcustomersupportservices forproductsincluding;stamps,stampedpaper ,postalcards,philatelicproducts, workingleader, retailwindowsuchasmaintainingsufficienti nventoryofandsellingstamps,stampedpaper, otherretailproductsandservicesandmayusea computerizedsystem,acceptinganddeliverin gpackagesandaccountablemail;issuingandca shingforeignanddomesticpostalmoneyorders ;acceptingandrespondingtocustomerclaimsa ndinquiries, ,receivesrentalpayments,conductsreferenc echecks, ,informingthemofchangesorclarificationsi npolicies,procedures,operations,schedule s, localbankdepositand/ora , ;attachesandremovessecuritydevices;accou ntsforitemsondisplay; ,plans,directs,organizesandmonitorsretai lrelatedprograms/projectsandtheworkofpeo pletomeetunitgoals, customerfriendlyenvironment, ,includinginformingcustomersregardingspe cialoffersandthelayoutofthestore;refersc ustomerstosalesandpromotionalprogramsbyp romoting ,arranging,andreplenishingdisplaysandmer chandiseracks;ensuresdisplayandsellingar eas,workstations, ,filesandsubmitsreports.

2 Computingandmaintainingonacurrentbasisma ilers' ,mayassignandclear ,CustomerServicesorotherdesignatedsuperv isorSELECTIONMETHODS eniorQualifiedBARGAININGUNITC lerkLEADSALES&SERVICESASSOCIATE (P7-7) OCC UPATIONCODE:2320-XXXXBARGAININGUNITQUALI FICATIONSTANDARD(2320-xxxx)LEADSALES&SER VICESASSOCIATEDOCUMENTDATE:TBDFUNCTION:P erformsa varietyofsalesandcustomersupportservices forproductsincludingstamps,stampedpaper, postalcards,philatelicproducts,andspecia lpromotionalitems; :Thissectionis composedofKnowledge,Skills,andAbilities( KSAs) , , ,includesprovidingtimelyandcourteouscust omerservice,matchingproductsandservicest ocustomerneeds,providingproductinformati on, ,co-workers, ,direction, ,givinginstructions, ,subtraction,multiplication,anddivisionw ithwholenumbers, ,materials,techniques,andproceduresusedi nmaintainingaccuraterecordsofdisbursemen ts, , ,openandclose,andoperatea technology-basedbusinessequipment,suchas calculationequipmentorcomputerssufficien ttoprocesscustomertransactions,inputdata , :ApplicantsmustsuccessfullycompletePosta lServiceTest473,whichincludesthefollowin gmeasuresofjob-relatedknowledge,skills.

3 Applicantsmusthavea minimumofoneyearofexperienceina windowposition(windowclerk,distributiona ndwindowclerk,distribution,windowandmark upclerk,salesandservicesassociate, Sales , servicesanddistributionassociate)providi nga comprehensiveknowledgeofpostalregulation s,rulings,policy, :Whenfilledinternally,thispositionusuall yinvolvesa defermentperiodduringwhichtheseniorbidde risprOVidedappropriatecombinationsoftrai ning,testing, , neatandprofessionalappearanceinsuchinter actions,includingwearinga uniformandnametagwhenrequired.