Magic Quadrant for Enterprise Information Archiving - Globanet

1 Magic Quadrant for Enterprise Information Archiving 29 October 2015 ID:G00272049. Analyst(s): Alan Dayley, Garth Landers, Anthony Kros VIEW SUMMARY EVIDENCE. Placement on the Magic Quadrant is based on Gartner's Enterprise Information Archiving offers organizations solutions for compliance and discovery, while view of a vendor's performance against the criteria reducing overall storage costs. To aid IT leaders, Gartner evaluates vendors offering products and noted in this research. Gartner's view regarding vendor services that provide Archiving for email, social media, files and other content types. placement on the Magic Quadrant is heavily influenced by surveys completed by the vendors, and more than 1,000 inquiries and one-on-one conversations at Gartner conferences conducted during the past 12.

2 Months with our clients on the topic of EIA. In Market Definition/Description addition, the Magic Quadrant methodology includes the solicitation of references from each vendor; for this Enterprise Information Archiving (EIA) incorporates products and solutions for Archiving user Magic Quadrant , Gartner conducted more than 125. messaging content (such as email, IM, and public and business social media data) and other data reference checks from a set of customers provided by types (such as files, Enterprise file synchronization and sharing [EFFS] and Microsoft SharePoint each vendor. documents, some structured data, and website content). A vast majority of market spend for EIA is for email retention. EIA products provide features such as data reduction across content types, EVALUATION CRITERIA DEFINITIONS.

3 Retention management, content indexing and at least basic tools for e-discovery. A new use case supporting analytics of secondary data also is starting to appear. Due to the complexity associated Ability to Execute with managing multiple data types within an archive, EIA may more broadly encompass capabilities Product/Service: Core goods and services offered by such as federated archive repository management, and common policy management for migration, the vendor for the defined market. This includes retention and discovery across multiple repositories. current product/service capabilities, quality, feature sets, skills and so on, whether offered natively or EIA solutions traditionally were implemented by highly regulated environments, such as financial through OEM agreements/partnerships as defined in the market definition and detailed in the subcriteria.

4 Services and healthcare, but this is changing as organizations of all sizes and all industries are starting to retain and manage email and other unstructured data for compliance, risk, governance and Overall Viability: Viability includes an assessment of the overall organization's financial health, the financial cost optimization. The costs of an EIA implementation can vary due to number of users or amount of and practical success of the business unit, and the content being retained, but often range from $3 to $15 per user per month for SaaS offerings, and likelihood that the individual business unit will continue $20 to $60 per user for on-premises solutions for messaging content, with file content being charged investing in the product, will continue offering the on a capacity basis.

5 The price also varies by the number of content sources archived and the product and will advance the state of the art within the management modules selected, such as enhanced e-discovery and supervision. Gartner is seeing a organization's portfolio of products. majority of organizations selecting SaaS for new or updated messaging data Archiving Sales Execution/Pricing: The vendor's capabilities in implementations. all presales activities and the structure that supports them. This includes deal management, pricing and It is important to remember that Gartner's Magic Quadrant does not just rate a product's quality, negotiation, presales support, and the overall capabilities and features. The product is an important part of the rating, but the vendor's ability to effectiveness of the sales channel.

6 Acquire and support customers is equally important, as is its ability to grow product and service Market Responsiveness/Record: Ability to respond, revenue. A vendor that offers a strong, technically elegant product, but is unable or unwilling to invest change direction, be flexible and achieve competitive success as opportunities develop, competitors act, in marketing and sales to generate revenue and growth, will find itself unable to invest sufficiently in customer needs evolve and market dynamics change. future development. In addition, a vendor's ability to understand market dynamics and adjust product This criterion also considers the vendor's history of roadmaps accordingly (such as offering support for cloud Archiving ) is important in a mature market responsiveness.

7 Like EIA, and establishing leadership, vision and credibility will propel some vendors to the front of the Marketing Execution: The clarity, quality, creativity pack. and efficacy of programs designed to deliver the organization's message to influence the market, Magic Quadrant promote the brand and business, increase awareness of the products, and establish a positive identification with the product/brand and organization in the minds Figure 1. Magic Quadrant for Enterprise Information Archiving of buyers. This "mind share" can be driven by a combination of publicity, promotional initiatives, thought leadership, word of mouth and sales activities. Customer Experience: Relationships, products and services/programs that enable clients to be successful with the products evaluated.

8 Specifically, this includes the ways customers receive technical support or account support. This can also include ancillary tools, customer support programs (and the quality thereof), availability of user groups, service-level agreements and so on. Operations: The ability of the organization to meet its goals and commitments. Factors include the quality of the organizational structure, including skills, experiences, programs, systems and other vehicles that enable the organization to operate effectively and efficiently on an ongoing basis. Completeness of Vision Market Understanding: Ability of the vendor to understand buyers' wants and needs and to translate those into products and services. Vendors that show the highest degree of vision listen to and understand buyers' wants and needs, and can shape or enhance those with their added vision.

9 Marketing Strategy: A clear, differentiated set of messages consistently communicated throughout the organization and externalized through the website, advertising, customer programs and positioning statements. Sales Strategy: The strategy for selling products that uses the appropriate network of direct and indirect sales, marketing, service, and communication affiliates that extend the scope and depth of market reach, skills, expertise, technologies, services and the customer base. Offering (Product) Strategy: The vendor's approach to product development and delivery that emphasizes differentiation, functionality, methodology and feature sets as they map to current and future requirements. Business Model: The soundness and logic of the vendor's underlying business proposition.

10 Vertical/Industry Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of individual market segments, including vertical markets. Innovation: Direct, related, complementary and synergistic layouts of resources, expertise or capital for investment, consolidation, defensive or pre-emptive purposes. Geographic Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of geographies outside the "home" or native geography, either directly or through partners, channels and subsidiaries as appropriate for that geography and market. Source: Gartner (October 2015). Vendor Strengths and Cautions Actiance Actiance, based in Redwood City, California, provides EIA support for IM, public and business social data, and email.