Making a difference - Barclays

1 Making a differenceBarclays PLC Environmental social governance Report 2020 Making a differenceBarclays is a British universal bank. We support consumers and small businesses through our retail banking services, and larger businesses and institutions through our corporate and investment banking the wake of an extraordinary year, we have refreshed our corporate Purpose and our Values to ensure they are relevant to today s PurposeWe deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability.

2 For the common good and the long ValuesRespect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone s We operate with honesty, transparency and fairness in all we We act with empathy and humility, putting the people and businesses we serve at the centre of what we We champion innovation, and use our energy, expertise and resources to make a positive We prize sustainability, and are passionate about leaving things better than we found can read more about our new Purpose at StakeholdersHaving a strong Purpose and Values ensures we are able to deliver for all our stakeholders.

3 For our customers and clientsWe help those who use our products, services and expertise realise their aspirationsFor our colleaguesWe support their health and wellbeing, enable them to build their career, and empower and motivate them to be able to provide excellent serviceFor societyOur success over the long term is tied inextricably to the progress of our communities, and the preservation of our environmentFor our investorsWe continue to build a strong, diversified business that can deliver attractive and sustainable returnsInside this reportIntroductionChairman s introductionChief Executive s introductionUnderstanding BarclaysOur structureBarclays at a glance0204060607 Strategy and highlightsOur role in societyTracking our performanceOur net zero ambitionSupporting society during COVID-1910121418 Focus areas1.

4 Supporting a sustainable and inclusive economy2. Managing environmental and social impacts3. Running a responsible business4. Our people and culture5. Investing in our communities 2232425766 Additional disclosuresGovernanceExternal ESG ratings and benchmarksPrinciples for Responsible Banking (PRB)Sustainability Accounting Standards Board (SASB) Global Reporting Initiative (GRI) IndexKPMG assurance report Forward-looking statements74 777887 95 111113 ContentsThe Environmental social governance (ESG) Report provides additional information on key ESG topics and forms part of the Barclays PLC Annual Report suite.

5 Additional reportsBarclays PLC Annual Report 2020A detailed review of Barclays 2020 performance with disclosures that provide useful insight and go beyond reporting PLC Climate-related Financial Disclosures 2020An enhanced report aligning to the Task Force on Climate-related Financial Disclosures (TCFD) recommendations in this, the fourth year of PLC Fair Pay Report 2020An overview of our approach to pay-fairness and how we implement this in our principles and policies through the themes of our Fair Pay PLC Diversity and Inclusion Report 2020An overview of the Group s approach to building a more inclusive company, including a progress report on each of our five pillars of diversity and PLC Country Snapshot 2020An overview of our global tax contribution as well as our approach to tax, including our UK tax strategy.

6 Together with our country-by-country PLC Pillar 3 Report 2020A summary of our risk profile, its interaction with the Group s risk appetite, and risk Group Statement on Modern SlaveryFind out more at: reports-and-events/annual-reports/ESG reporting hubNon-financial reporting indexThis includes additional information relevant to ESG investors, suppliers, clients and rating online resources include Barclays ESG Reporting Framework and Sustainable Finance Framework used for social and environmental financing Barclays policy statements Barclays investor ESG presentations Other ESG-relevant content including details of Barclays green product suiteFind out more at.

7 And highlightsFocus areasAdditional disclosures Barclays PLC 01 Barclays PLC Environmental social governance Report 2020 For some time, businesses like ours have been grappling with how to convert good environmental, social and governance intentions into practical and measurable action. Concrete improvement has generally been easier to demonstrate with respect to governance and, increasingly, the environment . But it was the S part of ESG that really came into focus in 2020. It was a year of unanticipated social challenge and that brought with it plenty of opportunity for tangible demonstration of what it means for a bank to be good for society.

8 This external dynamic coincided with our decision to revisit our expression of Purpose with a view to improving its connectivity to the actual things that we do day-in and day-out. Our commitment now is to deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term .For Barclays , our ESG policies and approaches are intended to support, and indeed provide evidence of, that redefined Purpose in action. We know that we will not get everything right, but we do believe that the support that we gave during the pandemic to our customers, clients and colleagues, and the funds that Chairman s introductionThe last 12 months have put ESG considerations under the spotlight in a way none of us could have predicted.

9 Tangible action in a challenging yearwe made available to communities around the world through our COVID-19 Community Aid Package, show that Barclays is capable of turning statements of intent into tangible highlights of the yearThis report provides many examples of that action, including the unprecedented lending we extended to SMEs in crisis, as well as the financial assistance we provided to a significantly increased number of customers who were asking us for help. There are examples too of how our community programmes made a difference at a time of need.

10 Whether by helping people entering or re-entering the job market, as was the case with those supported by LifeSkills or Connect with Work; supporting the scale-up of new sustainable businesses through Unreasonable Impact; or through the more than 250 charity recipients of the COVID-19 Community Aid Package. Although we can of course only reach a small proportion of those impacted, it is nevertheless encouraging to see some of this aid quantified: over 9 million meals provided to vulnerable communities across the US; 65,000 hygiene kits distributed across Asia Pacific; and NHS hospitals right across the UK supported to meet the urgent needs of patients, staff and have also made considerable progress on our environmental agenda.