Master Account Agreement & Disclosures

1 1 Effective: March 1, 2018 Master Account Agreement & DisclosuresPART TOPIC PAGESI Binding Arbitration Consent & Agreement 3 to 4II Truth-in-Savings Agreement & Disclosure (Reg. DD) 5 to 29 III Electronic Services Agreement & Disclosure (Reg. E) 29 to 46 IV Funds Availability Policy (Reg. CC) 46 to 48V Funds Transfer Agreement & Notice 48 to 52VI Member Conduct & Limitation of Services Policy 53 to 55 VII Telephone Solicitation & Do Not Call Policy 56 VIII Your Liability for Overdrafts 56 to 63 UPDATES since March 1, 2018 - see YELLOW highlighted text. All changes are found in the addendum (pg 65)Please retain this important document for your records2In this Member Account Agreement and Disclosure (hereinafter referred to as Agreement ), the words you, your, and yours shall mean and refer to each and all of those (whether one or more persons) who are subject to this Agreement as a result of signing a Membership Application for one or more deposit accounts with us.

2 The words we, us, our, and Credit Union shall mean and refer to Los Angeles Federal Credit Union. The terms, conditions and information contained in the Membership Application, and all amendments thereto, are by this reference hereby incorporated in their entirety into this Agreement and become an integral part of this Agreement . This Agreement governs your accounts with us and related services, and replaces all prior agreements with the Credit Union regarding them. By signing the Credit Union s Membership Application for your Account or using your Account or any service we provide, you will be considered to have received and agreed to this Agreement .

3 You should retain a copy of this Agreement (and any information that the Credit Union provides you regarding changes to this Agreement ) for as long as you maintain your Account with INFORMATION:Throughout this disclosure, contacting or notifying the Credit Union refers to the following:Address Box 53032, Los Angeles, CA 90053-0032 Telephone (877) MY LAFCU (695-2328)Fax (818) 242-5812 Email Hours All except Downtown LA: Mon to Thurs, 9a to 5p, Fri. 9a to 6p, and Sat. 9a to 1p Downtown LA only: Mon to Fri 9a to 5p and LA City Paydays Wed. 8a to 5p ---All hours Pacific Standard Time---Telephone Hours 24/7 Branch Locations Cerritos, Culver City, El Monte, Gardena, Glendale, Downtown Los Angeles, and Van NuysDebit Card Help (888) 918-7820 (after our business hours)IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW Account .

4 To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an THIS MEANS FOR YOU: When you open an Account , we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver s license or other identifying documents. YOU ARE ELIGIBLE TO JOIN Los Angeles Federal Credit Union if you work for the City of Los Angeles. You are also eligible to join if you live in the Greater LA area (the counties of Imperial, Kern, Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura), and are a member of the Los Angeles Charitable Association, a 501(c)3 non-profit I: ARBITRATION CONSENT AND AGREEMENTBINDING ARBITRATION CONSENT AND Agreement : You and we agree to attempt to informally settle any disputes arising out of, affecting, or relating to your accounts or your relationship with us.

5 If that cannot be done, you and we agree that any claim or dispute between us ( Claim ) that is filed or initiated after the Effective Date (as defined below) of this Binding Arbitration Consent and Agreement , even if the Claim arose prior to the Effective Date of this Binding Arbitration Consent and Agreement , that arises out of or relates to this Agreement , your accounts or your use of our products or services shall, at the election of either you or us, be resolved by BINDING ARBITRATION administered by the American Arbitration Association ( AAA ) in accordance with its applicable rules and procedures for consumer disputes ( Rules ), whether such Claim is in contract, tort, statute, or otherwise.

6 The Rules can be obtained on the AAA website free of charge at ; or, a copy of the Rules can be obtained at any Credit Union branch upon request. AS A RESULT, IF EITHER YOU OR WE ELECT TO RESOLVE A PARTICULAR CLAIM THROUGH ARBITRATION, YOU WILL GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND YOUR RIGHTS UNDER THIS Agreement (EXCEPT FOR CLAIMS BROUGHT INDIVIDUALLY WITHIN SMALL CLAIMS COURT JURISDICTION, SO LONG AS THE CLAIM REMAINS IN SMALL CLAIMS COURT). This Binding Arbitration Consent and Agreement will be interpreted and enforced in accordance with the Federal Arbitration Act in Title 9 of the Code to the fullest extent possible, notwithstanding any federal or state law or regulation to the contrary, regardless of the origin or nature of the Claim.

7 You acknowledge that this Binding Arbitration Consent and Agreement does not prevent you from submitting any issue relating to your accounts for review or consideration by a federal, state, or local governmental agency or entity, nor does it prevent such agency or entity seeking relief on your behalf. By consenting to BINDING ARBITRATION, you understand and agree with the following terms: SELECTION OF ARBITRATOR: If either you or we elect to resolve a Claim through binding arbitration, your rights will be determined by a neutral arbitrator and NOT a judge or jury, in accordance with all applicable laws and Rules. The neutral arbitrator will be selected in accordance with the Rules, and must have experience and knowledge in financial transactions.

8 In the event of a conflict between the Rules and this Binding Arbitration Consent and Agreement , this Binding Arbitration Consent and Agreement will supersede the conflicting Rules only to the extent of the inconsistency. If AAA is unavailable to resolve the Claim, and if you and we do not agree on a substitute, then you can select the appropriate forum for the Claim. EFFECTIVE DATE: This Binding Arbitration Consent and Agreement is effective upon the 61st day after we provide this Binding Arbitration Consent and Agreement to you ( Effective Date ), unless you opt-out in accordance with the requirements of the RIGHT TO OPT-OUT provision below.

9 CLAIMS ARISING PRIOR TO EFFECTIVE DATE: THIS BINDING ARBITRATION CONSENT AND Agreement APPLIES TO ALL CLAIMS THAT ARE FILED OR INITIATED AFTER THE EFFECTIVE DATE, EVEN IF THE CLAIM ARISES OUT OF, AFFECTS, OR RELATES TO CONDUCT THAT OCCURRED PRIOR TO THE EFFECTIVE DATE. If a Claim is filed or initiated prior to the Effective Date, this Binding Arbitration Consent and Agreement will not apply to such Claim. ARBITRATION PROCEEDINGS: Arbitration proceedings provide you a fair hearing, but the arbitration procedures are simpler and more limited than rules applicable in court. Discovery will be available for non-privileged information to 4the fullest extent permitted under the Rules.

10 Any defenses that would apply to a Claim if it was brought in a court of law will apply in any arbitration proceeding between us, including defenses based on the expiration of the applicable statute of limitations or otherwise relating to the timeliness of the initiation of the Claim, and the commencement of an arbitration proceeding under this Binding Arbitration Consent and Agreement will be deemed the commencement of an action for such purposes. Arbitration decisions are as enforceable as any court order and are subject to very limited review by a court and cannot be appealed. Arbitrators can award the same remedies including damages, injunctive relief on an individual basis, and other remedies that a court can award.