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Memphis Light, Gas and Water

Memphis light , Gas and Water ELECTRIC, GAS AND Water Service policy manual 2017 Memphis light , GAS AND Water DIVISION Memphis , TENNESSEE MLGW 2017 Service policy 2 MLGW Electric, Gas and Water Service policy This Service policy manual was approved by the Memphis light , Gas and Water Board of Commissioners (MLGW) on December 07, 2016 to become effective January 1, 2017. PREFACE This manual contains both a "Schedule of Rules and Regulations" and also the more detailed implementing policies now in effect. These policies are established as guidelines and authority for the conditions under which MLGW will provide service to a customer or group of customers. It is neither practical nor desirable to write such a voluminous document in which every conceivable condition or situation is covered in complete detail. Instead, this booklet covers most of the recurring situations where standardized policies and practices have been established.

MLGW 2017 Service Policy 2 MLGW Electric, Gas and Water Service Policy This Service Policy Manual was approved by the Memphis Light, Gas and Water

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1 Memphis light , Gas and Water ELECTRIC, GAS AND Water Service policy manual 2017 Memphis light , GAS AND Water DIVISION Memphis , TENNESSEE MLGW 2017 Service policy 2 MLGW Electric, Gas and Water Service policy This Service policy manual was approved by the Memphis light , Gas and Water Board of Commissioners (MLGW) on December 07, 2016 to become effective January 1, 2017. PREFACE This manual contains both a "Schedule of Rules and Regulations" and also the more detailed implementing policies now in effect. These policies are established as guidelines and authority for the conditions under which MLGW will provide service to a customer or group of customers. It is neither practical nor desirable to write such a voluminous document in which every conceivable condition or situation is covered in complete detail. Instead, this booklet covers most of the recurring situations where standardized policies and practices have been established.

2 With the exception of the President/CEO, or his designee, no officer, employee or agent of MLGW has authority to waive the provisions of this Electric Gas and Water Service manual unless specifically authorized to do so by the Board of Commissioners of the Memphis light , Gas and Water Division. Any deviations or exceptions made by the President/CEO shall be presented to the Board of Commissioners for review within 30 days. The Board may delegate this authority from time to time as necessary. The Board may revise this manual at any time and may modify or suspend any portion of it temporarily or permanently. The policies contained in this document are subject to an annual review and may be amended from time to time as necessary. This document supersedes all previous service policies. MLGW 2017 Service policy 3 MLGW ELECTRIC, GAS and Water SERVICE policy TABLE OF CONTENTS 1 GENERAL.

3 18 Scope Revisions Applications of Policies Conflicts Invalidation Authority of the Board MLGW s Responsibility to the Customer MLGW s Right to Refuse or Discontinue Service Discontinuance of Electric, Gas Service or Water Service Without Notice Failure to Pay Right of Access MLGW Liability on Customer s Premise 2 CONTINUITY OF ELECTRIC, GAS AND Water .. 23 Adequate Continuous Supply of Utilities MLGW s Liability Intentional Interruption of Service By MLGW MLGW s Responsibility for Service Failure Due to Force Majeure Adjustments Due to Force Majeure Electric Adjustments Due to Force Majeure Gas Customer s Responsibility for Service Failure Due to Force Majeure Adjustments Due to Force Majeure Electric Standby and Resale of Service 3 APPLICATION AND CONTRACTS FOR UTILITY SERVICE GENERAL.. 26 New Customer MLGW 2017 Service policy 4 Orders to Change Service Location of Premises Requiring Utility Service Provision for Address Assignment MLGW s Apparatus on Customer s Premise Easement Rights and Permits, Cost Estimates and Financial Arrangements Applying For Electric, Gas or Water Service Requirements for Plan Submittal Design and Cost Estimate Water Connection Fees Change of Customer s Intent to Occupy Premises Time Limitations on Cost Estimates Redesign Fee Site Preparation General Environmental Remediation on Customer s Property Line Clearances Electric Tennessee Department of Environment and Conservation (TDEC)

4 Plans Review Title to Gas Facilities Requirements for Gas Service Installations MLGW s Obligations Water Service Location Water Points of Delivery Water System Protection Water Charges and Fees - Water 4 ELECTRIC PRIMARY, GAS AND Water MAIN EXTENSIONS POLICIES .. 36 Electric Primary Extensions Gas Main Extensions Water Main Extensions Water Main Extension and Residential Connections due to Annexation by the City of Memphis Title to Additions and Improvements to Water Facilities MLGW 2017 Service policy 5 Customer/Developer Option to Install Water Mains 5 SERVICE TO NEW RESIDENTIAL SUBDIVISIONS..39 Definition of Residential Subdivision Application for Service Design Cost Estimate and Financial Arrangement Type of Electric Service Available Overhead Residential Distribution Design Underground Residential Distribution Design Developer s Option to Vary Transformer Setback Transformer Maintenance Fee Site Preparation Requirements for Water in New Residential Subdivisions Site Preparation Requirements for Electric and Gas in New Residential Subdivisions Electric and Gas Connection Fee and Installation of Services to Residences in a Subdivision Backfilling and Tamping Residential Services Requiring Instrument Transformer Type Metering Equipment and Residential Service to Customer Owned Metering Equipment 6 SERVICE TO METERED APARTMENTS, TOWNHOUSES, CONDOMINIUMS, PLANNED UNIT DEVELOPMENTS.

5 OR MULTIPLE HOUSING PROJECTS (EXCLUDING HIGH RISE) ..45 Application for Service Design Cost Estimate and Meter Costs - Electric Change from Master to Individual Electric Meters Design, Cost Estimate and Meter Costs Gas Change from Master to Individual Gas Meters Design, Cost Estimate and Meter Costs Water Fire Protection Change from Master to Individual Water Meters Title to Electric Facilities MLGW 2017 Service policy 6 Site Preparation- Electric and Gas Site Preparation for Water Planned Unit Development (PUD) Gas Developer s Option to Install Underground Facilities for New Service to Metered Apartments-Electric 7 NEW SERVICE TO METERED HIGH RISE APARTMENTS ..50 Application for Electric Service Title to Electric Facilities High Rise Apartment Design and Cost Estimate - Electric High Rise Apartment Design and Cost Estimate - Gas High Rise Apartment Design and Cost Estimate - Water 8 NEW SERVICE TO RANCHETTES.

6 52 New Service to Ranchettes Electric New Service to Ranchettes Gas and Water 9 SERVICE TO A NEW MOBILE HOME PARK OR MOBILE HOME SUBDIVISION..53 Application for Service Cost Estimates and Connections Fees Electric Design and Cost Estimate Gas Design and Cost Estimate Water Redesign Fee Site Preparation for Electric and Gas Billing and Notification of Turn On and Turn Off - Electric and Gas 10 SERVICE TO INDIVIDUAL MOBILE HOMES NOT IN A PARK.. 56 Design Cost Estimate and Connection Fees Electric and Gas Design Cost Estimate - Water 11 SERVICE TO INDIVIDUAL RESIDENCES NOT IN A SUBDIVISION.. 57 Basic Electric Service to Individual Residence Revenue Allowance Ratio Electric MLGW 2017 Service policy 7 Site Preparation Electric Added Load to Existing Residence - Electric Residential Services Requiring Instrument Transformer Type Metering Equipment and Residential Service to Customer Owned Metering Equipment Basic Gas Service to Individual Residence Revenue Allowance Ratio Gas Basic Water Service to Individual Residence MLGW s Obligations - Water Service Location Water Points of Delivery - Water Charges and Fees Water Residential Fire Protection 12 SERVICE TO GENERAL POWER AND INDUSTRIAL CUSTOMERS.

7 61 Application for Electric, Gas or Water Service Address Requirements, Easement Acquisitions, Design and Cost Estimates Electric Financial Arrangements and Annual Gross Margin for Demands of 5000 KW or Less Multi-Unit General Power Customers To be Leased Electric Financial Arrangements for Demands Over 5000 KW Title to Electric Facilities Overhead Facilities Electric Underground Facilities Outside of the Network Area MLGW Responsibilities Electric Underground Facilities Outside of the Network Area Customer Responsibilities Electric Underground Facilities in the Network Area Primary Metered Facilities Overhead or Underground Contract Term for Electric Service Gas Financial Arrangements and Annual Gross Margin Multi-Unit General Power Customers To be Leased Contract Term for Gas Service MLGW 2017 Service policy 8 Basic Water Service to General Power Customers MLGW s Obligations Water

8 Service Location Water Points of Delivery - Water System Protection Water Charges and Fees - Water Site Preparation Electric and Gas Site Preparation Water 13 SERVICE TO NEW COMMERCIAL OR INDUSTRIAL SUBDIVISION. 74 Application for Service Electric Design Electric Cost Estimate and Financial Arrangement Gas and Water Design, Cost Estimate and Financial Arrangement Site Preparation Electric and Gas Site Preparation Water Title to Electric Facilities 14 SERVICE TO LIGHTING SYSTEMS.. 76 Leased Outdoor Lighting Financial Arrangements Contract Terms and Charges Street and Park Lighting Systems, Traffic Signal Systems and Athletic Field Installations: Governmental Agencies Special Outdoor Lighting Installations: Non-Governmental Agencies 15 SEASONAL ELECTRIC SERVICE..78 16 TEMPORARY SERVICE..80 Temporary Electric Service General Installation by Electrical Contractor Installation by MLGW Unmetered Pedestal Installation by MLGW Metered Overhead Temporary Restrictions of Utilization Electric MLGW 2017 Service policy 9 Temporary Water Service 17 FIRE PROTECTION SERVICE.

9 82 Requirements for Connection Charges General Instructions Prohibitions Service Charges 18 RELOCATION OF AND CHANGES TO MLGW S FACILITIES..85 Municipal Projects Federal and State Funded Projects Site Preparations for Federal, State and Municipal Projects Projects Outside of Right-Of-Way Street Relocations and Closings Relocation of MLGW s Electric Facilities for the Convenience of Customer Relocation of Fire Hydrants Right to Remove or Abandon Distribution Facilities and/or Services Structures Transmission Line Right-Of-Way Relocation or Release of Easement 19 RATE .. 89 Establishment of Rates Appropriate Rates Residential Rate Classification Electric and Gas Water General Power Rate Classification Electric Gas Water Free Water 20 BILLING AND CREDIT..92 MLGW 2017 Service policy 10 Service Charge Billing Period Billing Adjusted to Standard Periods Estimated Bills Discontinuance of Service Customer s Decision to Discontinue Service 21 ELECTRIC METERING.

10 95 Point of Delivery Single Point of Delivery Limits of Customer s Electric Distribution System Work Beyond the Point of Delivery Point of Delivery and Meter Location at Criminal Penal Institutions Metering Location of Metering Equipment Meter Sockets/Pedestal and Service Attachment Devices Mounting of Meter Sockets/Pedestals Mounting of Free Standing Meter Sockets and Cabinets Energizing of Customer s Service Equipment Installation of Temporary Jumpers Equipment Furnished by Customer Meter Location on all New Construction Relocation of Electric Meters Customer s or Property Owner s Responsibility for MLGW Property Disturbance of Existing Metering Equipment by Wiring Contractors Meter Position and Location Modernization of Old Meter Centers Equipment Located on the Load Side of the Electric Meter Conductors Carrying Metered Energy Use of Aluminum Conductors Discontinued Use of Metering Equipment Metering Equipment Beyond MLGW Requirements MLGW 2017 Service policy 11 Repair and Replacement of Metering Equipment MLGW Owned Equipment When Building is Being Demolished or Moved Testing of Electric Meters and Charges for Testing Reactive Metering Meter Separation Bonding Connections Inside MLGW s Meter Socket Reading Inaccessible Electric Meters Paralleling Conductors Under a Single Wiring Lug in a Meter Socket Conductor Sizing for Secondary Neutrals and Grounded Phases on all Services Revenue Metering Equipment Ownership Fire Pump Metering Metering Communication Instrument Transformer for Metering Installation of Instrument Transformers Enclosures for Instrument Transformers Location of Instrument Transformer Enclosures Conduit


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