Moratorium(s) Expiration Notice

1 Reverse Mortgage Servicing Department Box 40724 Lansing, MI 48901 (866) 446-0026 Office (866) 447-2022 Fax This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Notwithstanding the foregoing, if you are currently in a bankruptcy proceeding or have received a discharge in bankruptcy, this communication is for informational purposes only and is not an attempt to collect a debt. If you are represented by an attorney, please provide this Notice to your attorney. We use third-party providers to perform certain services. We remain responsible for all actions taken by such third-party providers with respect to such services.

2 Page 1 of 5 Moratorium(s) Expiration Notice This Notice is for informational purposes only and is applicable to borrowers with a reverse mortgage loan in a Default, Called Due & Payable or Foreclosure status. You may have been previously notified that your reverse mortgage loan is in default. We have been unable to take additional action with respect to your loan, because of a moratorium(s), either by law, regulation and/or investor requirements, until now. The moratorium(s) have now expired. If your loan is in default*, we are hereby advising you of loss mitigation options available to you to cure the default. Please also be advised that we may conduct periodic exterior inspections of your property, and we have the right, but not the obligation, to preserve, secure and maintain your property when vacant or abandoned.

3 *If any of the conditions below have been met, your reverse mortgage may technically be in default: death of the last surviving borrower living in the home failure to pay taxes, insurance, HOA dues or assessments, or other property charges failure to certify your occupancy of the home as your primary residence no living borrower remains on title to the home (title transfer) the condition of the property is in disrepair If you need confirmation of why your loan is in default, please call us at (866) 446-0026. If the default is related to occupancy, you must sign and return an Occupancy Certification Form within 30 days from the date of this letter in order to avoid your loan being referred to or proceeding with foreclosure, unless prohibited by applicable law or regulation.

4 If you have misplaced your Occupancy Certification Form and need another one, you may obtain the form on this website (see Common Forms ), or contact us at the phone number listed above. If the default is a monetary default, the default must be resolved by any of the following methods: Option 1: Repay Default Balance: The total amount of taxes, insurance and/or other property charges advanced on your behalf must be repaid. If you are unsure of the current amount due or have not yet been evaluated for a Repayment Plan, please contact us at the phone number listed above. Option 2: Payoff Outstanding Loan Balance: The total amount due on the loan must repaid with wired or certified funds.

5 A borrower or their authorized representative may request a payoff by completing a Request for Reverse Mortgage Payoff Quote Form available on this website (see Common Forms ) and sending in the form via email, fax or mail as indicated on the form. Reverse Mortgage Servicing Department Box 40724 Lansing, MI 48901 (866) 446-0026 Office (866) 447-2022 Fax Page 2 of 5 Option 3: Deed-in-Lieu of Foreclosure: You may request a deed-in-lieu of foreclosure, subject to approval, provided that good and marketable title can be conveyed. You may obtain a Deed-in-Lieu of Foreclosure Request Form on this website (see Common Forms ) or by calling us at the phone number listed above. Option 4: Short Sale: You may obtain a Short Sale Instruction Packet online at on this website (see Common Forms ) or by calling us at the phone number listed above.

6 Please note: o If you have a Home Equity Conversion Mortgage (HECM) loan, you may request to proceed with a short sale. If the proposed short sale meets HUD guidelines, a short sale for at least ninety-five percent (95%) of the property value may be available. o If you do NOT have a HECM loan, you may request a short sale which will be subject to approval from the investor (owner or holder) of your mortgage loan. We realize these are very difficult times and we want to work with you to the extent we are permitted by law or investor requirements. Please contact your single point of contact (SPOC) immediately to discuss which loss mitigation option is right for you. Contact us by phone at (866) 446-0026, by fax at (866) 447-2022 or by mail at Box 40724, ATTN: Loss Mitigation, Lansing, MI 48901.

7 Your SPOC is available Monday-Thursday from 8:00 am - 6:00 pm EST and on Fridays from 8 am 5 pm EST. Send all required documentation and information (see enclosed pages 4 and 5) to us via mail (address above) or fax to (866) 447-2022 and include your loan number on each piece of paper. Please note if your loan is in foreclosure, your timely submission of all required information is important; otherwise, there is no guarantee that your application will be evaluated for a foreclosure prevention alternative or that foreclosure proceedings can be delayed. Reverse Mortgage Servicing Department Box 40724 Lansing, MI 48901 (866) 446-0026 Office (866) 447-2022 Fax Page 3 of 5 **NEED ASSISTANCE UNDERSTANDING YOUR OPTIONS?

8 ** You are eligible to receive free counseling from a HUD-approved counselor. A counselor can help you review your financial situation and work with your loan servicer to address your loan default. The counseling agencies listed below will be able to refer you to resources that might assist you in balancing your budget and retaining your home: National Foundation for Debt Management (866) 395-5769 Greenpath (888) 860-4167 Money Management International (866) 765-3328 ClearPoint Credit Solutions (888) 395-2664 National Foundation for Credit Counseling (866) 363-2227 NeighborWorks America (888) 990-4326 If you have difficulty reaching one of the HUD-approved housing counseling agencies listed above, you may contact HUD's Housing Counseling Locator Service at (800) 569-4287 or search online at The HUD Housing Counseling Locator Service center handles all types of mortgages.

9 Therefore, you should ask to speak with a "HECM Program Specialist". You will be provided with information about a HUD-approved housing counseling agency that can work with you to address your concerns and assist you with your financial situation. WARNING: In the midst of the current economic turmoil and foreclosure crisis, distressed homeowners are often targets for unscrupulous and sometimes criminal third-party scammers, con-artists, and thieves. If you are contacted by anyone who is not your reverse mortgage servicer or lender, offering to work on your behalf for a fee or claiming you qualify for a loan modification, you should contact: 1. The Department of Housing and Urban Development Office of the Inspector General Hotline Toll-Free Hotline: (800) 347-3735 Fax: (202) 708-4829 Email: Address: HUD OIG Hotline (GFI), 451 7th Street, SW, Washington, DC 20410 2.

10 The Federal Trade Commission Toll-Free Helpline: 1-877-FTC-HELP (1-877-382-4357) TTY: 1-866-653-4261 3. The Federal Bureau of Investigation Phone: 1-800-CALL FBI (225-5324) Reverse Mortgage Servicing Department Box 40724 Lansing, MI 48901 (866) 446-0026 Office (866) 447-2022 Fax Page 4 of 5 LOSS MITIGATION OPTIONS and REQUIRED INFORMATION and DOCUMENTS The following are the loss mitigation options generally available to you, depending upon the circumstances and the nature of the default. The documents and/or information required to qualify for each loss mitigation option is listed below. Please review this information carefully and contact us at the number above with questions. SHORT SALE Sale/Purchase contract indicating a proposed closing date Access to the property is required for a complete interior appraisal that will be conducted by an appraiser approved by HUD.