MySST User Manual (Public Users)

1 MySST user Manual (Public Users) Version Prepare by: July/2018 3 Table of Contents 1. Purpose of the document .. 4 1. Available Menu in the MySST System .. 4 2. Public Page of MySST System .. 6 Main Page of MySST (Bulletin / Contact Information) .. 6 About MySST .. 7 SST Highlights .. 9 Contact Us .. 10 Privacy and Security Policy .. 12 Website Site Map .. 14 How to check your Registration Status .. 15 First Time MySST Registration .. 18 Sales Tax Registration Page .. 19 Service Tax Registration Page .. 23 3. Procedure to Login to MySST System .. 26 Forgot Password? .. 28 4. Registration Form: Application for Sales Tax .. 30 Part A: Business Particulars .. 30 Part B: Fill in Details of Manufacture / Service .. 35 Part C: Applicant s Declaration .. 38 6. Registration Form: Application for Service Tax .. 39 Part A: Business Particulars .. 39 Part B: Manufacturing / Service Details .. 43 Part C: Declarations .. 44 7 Auto Save Button.

2 45 Save and Continue Later .. 45 Retrieve Saved Request .. 46 8 Dashboard .. 48 4 1. Purpose of the document This document is prepared to guide SST registrant on how to use the Malaysian Sales and Service Tax System ( MySST ). This is a step-by-step tour procedure, for the purpose of giving users the look and feel of the product. 1. Available Menu in the MySST System Following are the available menu in the system: No Menu Level 1 Sub Menu (Level 2) Sub Menu (Level 3) Description/Remark 1 Home First page you visited after you login 2 Inbox To view all the electronic letter (pdf) sent out by system. 3 user Information user Profile To allow user to change password and personal information. 4 SST Sales And Service License To view your SST license information and available Tax schedule for submission. Tax Return Maintenance Tax Return (Draft) To view your saved Draft Status SST submission Tax Return (Submitted) To view your saved Submitted Status Tourism tax submissions that ready for payment.

3 Tax Return (Approved) To view your Approved Nil Payment/No Payment Status Tourism Tax Submission. Tax Return (Paid) To view your Paid Status SST submission. Bill of Demand BOD Status Payment Payment Request To select all the SST submission for online payment. Payment Status/History To view the status and detail of your online payment Payment Receipt To print the receipt for the payment you have made. Reminder List of reminder sent by system to user to submit the SST Return. 5 Administration License Profile Maintenance To update license profile. Administrator Level able to access to this function. 5 user Registration To register new user in the system. Only user with Administrator Level able to access to this function. List of Users To reset user password, to update user information, to deactivate and to activate user information. Only user with Administrator Level able to access to this function. 6 Logout To logout from the system.

4 6 2. Public Page of MySST System Main Page of MySST (Bulletin / Contact Information) 1. Open web browser Mozilla Firefox or Google Chrome (latest version), type the URL address to access to MySST system ( ) .Visitor will be able to view the MySST Landing Page and contact information in the main page. Refer figure Figure Home page 7 About MySST 1. About SST tab: This tab is explain about what is MySST . This tab consist two section which are Understanding SST and Background. Refer figure Figure About MySST 2. Understanding SST page will explain Sales tax and Service Tax. Refer figure Figure Understanding SST 1 2 3 8 3. Background Page will explain background history about how Sales tax and Service tax created. Refer Figure Figure Background. 9 SST Highlights 1. SST Highlights tab: this tab will provide Highlights for SST.

5 This tab consist announcement section. Refer figure Figure SST Highlights 2. Announcement page will provide any new announcement related to SST. Refer figure Figure Announcement 1 2 10 Contact Us 1. Contact us tab: this tab will provide ways to contact with Royal Malaysian Customs Department. This tab consist complaint section and Check with Taxpert section. Refer figure Figure Contact Us 2. Complaint section will link visitor to Online Public Complaint System. user can proceed with Online Public Complaint System to make complaint. Refer Figure Figure Online Public Feedback System 1 2 3 11 3. Check with Expert section will link with official portal of Royal Malaysian Custom Department (RMCD). The portal will provide form for visitor to fill to interact with RMCD expert. Refer Figure Figure Royal Malaysian Custom Department official portal, check with expert. 12 Privacy and Security Policy 1.

6 Bottom home page, under Total Visitor provided Privacy and Security Policy clickable link. This link will bring visitor to Privacy and Security Policy page. Refer figure Figure Privacy and Security Policy link 2. Privacy and Security Policy: This page will explain about MySST s portal privacy policy which includes the use and protection of any information submitted by visitor. Refer to Figure and Figure Figure Privacy Policy 13 Figure Security Policy 14 Website Site Map 1. Site Map clickable link is provided next to Privacy and Policy clickable link. This link will bring visitor to the site map page. Refer Figure Figure Sitemap link 2. Site Map page, will provide visitor the tab structure for the website. Figure Site Map 15 How to check your Registration Status Registration Status Tab: This tab will bring visitor to Registration Status Page, for visitor check registration status. Refer Figure and Figure Figure Registration Status tab 16 Figure Registration Status page 1.

7 Choose one of the dropdown selection choices. 2. Enter Selection Example: i. Registrant chooses GST Numbers from the selection choices. ii. Registrant must insert GST number under enter your selection. 3. Enter required email address. 4. Click on CAPTCHA box for security issue. 5. Click Submit button to check registration status. 6. A pop up SST REGISTRATION STATUS message will appear, check email for further details. Refer figure 1 2 3 4 5 17 Figure Registration Status. 7. A pop up No Record Found message will appear if registrants not register into the system. Registrant must register as new registration to be able to login to MySST system. Refer Figure Figure Record not Found 18 First Time MySST Registration Go to MySST page for new registrant. Refer to Figure Home Page (This registration form is only for new user ) 1. Click on New Registration tab to view Sales Tax Page (Refer Sales Tax Registration Page). 2. Click on New Registration tab to view Service Tax Page (Refer Service Tax Registration Page).

8 Figure Home Page 1. 2 19 Sales Tax Registration Page Mandatory Field (l ) 20 Figure Part A: Business Particulars 21 22 Figure Part B: Manufacturing / Service Details Figure Part C: Declaration 23 Service Tax Registration Page 24 Figure Part A: Business Particulars 25 Figure Part B: Manufacturing / Service Details Figure Part C: Declaration26 3. Procedure to Login to MySST System Go to MySST page to login MySST system. Refer to Figure Home Page 1. Click on Login button to login to the MySST system. (Refer Login Page) Figure Home Page 2. Please click on Change button to insert SST Registration Number in the box provided. (Refer Figure Switch SST Registration No. Page) Figure Login Page 1. 2 Search 27 3. Please insert SST Registration No. (Refer Figure Switch SST Registration No. Page) 4. Click Save button to Save and click Cancel button to Cancel. Figure Switch SST Registration No. Page 5. user that have save SST Registration Number will display in the box provided.

9 6. Insert email address in the box provided. 7. Insert Password in the box provided. (Refer Figure Login Page) 8. Click on Log in button to login in MySST system. 9. Tick to remember the next time login. 10. Click on Forgot Password if forgot password to login. (Refer Figure Login Page) Figure Login Page 3. 44. 54. 64. 74. 84. 94. 104. 28 Forgot Password? 1. If forgot password, click on Forgot Password link on the right corner as Figure and insert your Email Address. 2. Refer figure Email Address. The password reset link will be sent to your email. If you don t get an email within a few minutes, please re-try. Figure Forgot Password Figure Email Address 1 2 Search 29 3. Insert your new password in the box password provided. (Refer Figure Change Password) Format: Minimum 8, Maximum 12, Number (1-8), Alphanumeric & special character 4. Repeat the same new password to ensure it is match. Refer Figure Change Password Format: Minimum 8, Maximum 12, Number (1-8), & Alphanumeric & special character 5.

10 Click Submit button to submit password and click Back button to go previous page. Figure Change Password 3 4 5 30 4. Registration Form: Application for Sales Tax Part A: Business Particulars Figure Application Sales Tax. Part A: Business Particulars (Field 1 - 2) Figure Alert pop up window of Existing user 1. For new registrant, user need to fill in all the required information. 2. For field 1 and 2, optional to fill in. 3. Insert GST Registration No. in the field provided with 12 in alphanumeric format. 4. Insert Tourism Tax Registered No. in the field provided with maximum 20 in alphanumeric format. 5. Insert Income Tax Reference No. in the field provided with maximum 20 in alphanumeric format. 6. Insert Customs Audit Reference No. in the field provided with maximum 12 in alphanumeric format as refer to figure 7. A successful pop up window will display for registrant who already registered in to the system after key in GST Registration No as refer to figure 31 Figure Application Sales Tax.