Transcription of New Employee Orientation
1 NEONew Employee OrientationObjectiveCONFIDENTIAL2 Our objective is to shape a culture based on our Purpose,Vision,Mission,Values,Operating Philosophy & Leadership Essentialswhich will ensure that we continue to WHY do we exist? WHAT do we need to do to make our WHY a reality? HOW do we go about doing this?Why | What | HowSERVING THE SOCIETYTo be the pre-eminentprotection provider -enabling dreams, inspiring healthier and happier livesVisionTo provide the best and simplest life and health insurance solutionsMissionValuesConsumer ObsessionPassion for Excellence People -our CoreCONFIDENTIAL4 Our Operating PhilosophyFoundation of our unique cultureRight Thing: The things that will help us achieve our vision, and that will shape what we do at work each Way: The paths that we will take, that lead us to achieving our People:The people that we want to travel with on tata AIA s journey to achieve our the RESULTS will comeDoing the Right things in the Right Way with the Right People.
2 And the Results will comeLeadership EssentialsCONFIDENTIAL5 CLARITYCONFIDENTIAL6 Inspiring Leader Embodies tata AIA LI s purpose, vision and brand promise Sets clear expectations and communicates compellingly Encourages and drives innovation Anticipates market dynamicsand customer needs Creates clarityin complexity Challenges the status quoForward Thinking EntrepreneurCOURAGECONFIDENTIAL7 Collaborative Challenger Seeks and provides constructive challenge Mobilisesand empowers people across the business Builds and leverages networks Makes risk-based decisions based on tata AIALI Operating Philosophy Takesownership and demands accountability Focuses on impact and delivers stretch targetsDetermined Business DriverHUMANITYCONFIDENTIAL8 Caring Mentor Fosters trust and inclusion Coaches and developsothers Creates opportunities for others to excel Strives for continuousimprovement Provides and asks for honest feedback Seeks and integrates new experiencesCurious
3 LearnerOrganisation OverviewOrigins & PartnershipCONFIDENTIAL91051% tata Sons49%AIAJ oint venture company, formed by the tata Sons and AIA Group Ltd. (AIA).Started Operations in April Group -Reach139,600,0007,200,0002,700,0001,500 ,0001,430,0001,300,0001,060,000800,00073 0,000500,000330,000250,0009,600500 millioncustomers inTata EcosystemCONFIDENTIAL14 USD BillionAIA Group Limited and its subsidiaries (collectively AIA or the Group ) comprise the largest independent publicly listed pan-Asian life insurance Financial Services ClusterTATA AIAA bout the OrganizationCONFIDENTIAL18 Naveen TahilyaniCEO & MDSouvik JashEVP & AAVenkatachalam H EVP & CDOK ristyl Bhesania EVP & HHR, RE & IHarshad PatilEVP & CIOS amit UpadhyayEVP & CFOY usuf PEVP & HoOSachin Goel EVP & CTOG aurabChaudhury, SVP & CSOS waminathanS EVP & LCS & C Ankur Saraf CROS anjay Arora EVP & PMOS aurabh Jain SVP & HIA AA Chief Appointed Actuary CDO Chief Distribution Officer HHR, RE & I Head Human Resources, Real Estate and Infra CIO Chief Investment Officer CFO Chief Financial Officer HoO Head of Operations CTO -Chief Technology Officer CSO Chief Strategy Officer LCS & C Legal.
4 Company Secretary and Compliance CRO Chief Risk Officer PMO Project Management Office HIA Head Internal Audit EVP Executive Vice President SVP Senior Vice President *Updated on 5thFebruary 2020 Our Business ModelAgencyDirect Sales ForceTata Group Opportunity & Corporate Solutions1 Proprietary Channels70+ Broking partnersExclusive PartnershipsOpen Architecture PartnershipsBroking partnersPartnership DistributionBancassurance4523 The DepartmentsActuarialAgency SalesCorporate BusinessDirect DistributionDistribution ExcellenceDistribution TrainingFinance & AccountsHuman ResourcesInternal AuditInvestmentsLegal and ComplianceMarketingOperationsPartnership DistributionProprietary ChannelReal Estate & InfrastructureRisk Management OfficeRural & Micro InsuranceStrategic InitiativesSystemsCorporateProject Management OfficeStrategic AllianceAgency AccelerationProduct ManagementCONFIDENTIAL21 The Operations TeamBusiness ConservationBusiness Solutions GroupControl AssuranceDigital SupportDistribution OperationsOperations ClaimsOperations Corporate BusinessOperations Customer ServiceOperations IssuanceOperations POS TechnicalOperations UnderwritingOperations Vendor ManagementPremier Process UnitPartner Support TeamRisk Control UnitReinsurance AdministrationRisk Control UnitZonal OperationsCONFIDENTIAL22 Mandatory Money Laundering Certification of Conduct Certification Security Certification CertificationCONFIDENTIAL23 Learning & DevelopmentCONFIDENTIAL24 Executive Education Notes: Months, weekend course.
5 100+ active Model offers a reimbursement of 50% courses fee after 1 year and remaining 50% after 2 years. * Slides from April MBRI ndustry CertificationsCONFIDENTIAL26* 130 Certified Financial PlannerEnrolments1600+ LOMA enrolments~ 250 LOMA professionals760 LOMA CertificationsBRAND PHILOSOPHYA pril 2019 One man s Vision started a world class Institution. OUR PURPOSE IS TO ENSURE EVERY INDIAN IS INSURED AND PROTECTEDINDIAA COUNTRY WITH MANY RITUALSAT THE CORE OF EVERY RITUAL LIES PROTECTION PROTECTIONAT ALL MILESTONES IN LIFERAKSHAKARANA FINANCIAL RITUAL THAT WILL TRULY PROTECT OUR RITUAL OF PROTECTIONEACH OF YOU IS A RAKSHAKARTA WELCOME TO A WORLD OF PROTECTIONNPS Net Promoter Score36So, what is NPS?NPS or Net Promoter Score helps us understand how many of our consumers will recommend us to othersIt is a measure of consumer loyaltyHigher NPS Higher consumer loyalty Higher business growth37 Measuring NPSTo calculate NPS (Net Promoter Score), we ask our consumers a single question :Question: How likely are you to recommend tata AIA Life Insurance to your friends, family or business associates on a score of 0 to 10?
6 ResponseAlong with this, we also ask consumers why they gave us the score to understand our strengths and areas of improvement38 Categories of consumersPromoters (9/10)Happy with the brand & are loyal; they will : Keep paying premiums Buy more in the future Recommend us to others Nurture and increase the base of promoters for future business growthPassives (7/8)Neutral about the brand;They can : Change their minds in the future either +velyor -vely Switch to other brands more easilyFind opportunity to delight these consumers and turn them into promoters Detractors (0-6)Unhappy with the brand;Likely to : Not stay invested or buy in the future Spread negative word of mouth and discourage othersResolve their issues quickly and work towards delighting them more proactively39 NPS platform40 Feedback through multiple channelsReal Time feedback capturedAutomatically triggered to consumersProactive in query resolutionIntelligent dashboard for reports & analysisFeedback captured across 13 touchpointsAdvanced Consumer Experience Management PlatformTeam managing NPS41 Aparna JohariManager Consumer experience+91 case of any query/issue/support, please reach out to below members.
7 Namrata GinwalaAVP ResourcesKey Policies CONFIDENTIAL42 The HR Team at Head Office01-04-2021 CONFIDENTIALEVP & Head HRKristyl BhesaniaHR Services, Comp & Ben and AutomationNagaraj TawareRecruitment, PMS, Talent AcquisitionSaroj MohantyEmployee Relations, T&D and ZoneMarshal DiasEmployee Relations and Statutory ComplianceAvinash SalveSecretaryJennifer GonsalvesAs on Dec 2020 Employee Engagement and CSRS hibani DeshmukhTalent Management Shailee MandaleCorporate Training & DevelopmentP JagadeepHR TeamsIn Zone01-04-2021 CONFIDENTIALVP HRNagaraj TawareHR Services, Comp & Ben and Automation, HRBP Thane Jayant Duraphe SM HR(Compensation and Employee Benefits)Abhijit Sangvekar SM HR Services(Payroll, Flexi Benefits, Exit Management, HR Ops)Anika Mesta Manager -HR Services & AutomationShreeja Singh SM HRCorporate HRBenefitsNoorbasha MullaExecutive HR1.
8 Shailesh Kantharia AM HR Payroll2. Nitesh Nair Sr Exec HR Payroll3. Santoshi Mule Sr Exec HR FnFKunal Dete Exec HR AutomationKarthik NairExec HRBPHR TeamsIn Zone01-04-2021 CONFIDENTIALVP HRMarshal DiasEastSayantani ChakrabortyWestJinesh GandhiNorthMukesh SinhaSouthV. SankaranEast Zone RepresentativeAnupam BakshiWest Zone RepresentativeNitin PawarNorth zone RepresentativeMeeta MohapatraSouth Zone RepresentativeManjesh BCScope of HR Activities01-04-2021 CONFIDENTIAL Manpower Planning Recruitment Induction Employee Services Performance Management Compensation and Benefits Communication & Employee Engagement Rewards & Recognition Compliance to employment related laws Training & Development Talent Management01-04-2021 CONFIDENTIALE mployee ServicesEmployee Services Salary01-04-2021 CONFIDENTIAL Salary inputs frozen on 15thevery month, Employees joining post 15thwill receive salary in the subsequent month along with arrears Salaries are credited on one day prior to the last working day in of the month if Salary Account updated on Empower.
9 No Cheques/ DD s generated for any payment. Only NEFT transfer allowed For Payroll / Investment related queries Employee can login into Alt Worklife(ESS module), New joiner can login through their NTID (Login ID) and password as per TALIC user ID and password policy. To know more about Alt Worklife, Refer Help file availbleon TALICNET under Department > HR Services > Payroll Administration Section > Payroll ESS Help File -Final Pay slips can be viewed on Alt Worklifeapplication Under Payroll Tab > My Slips > Salary Slips New Joiner s will get the access to update the Flexi subsequent month 1stof month and accordingly select options in Empower and consult your respective ZHR for assistance. For any further information on FAP Employee can refer sectionFAP - Employee Benefits and Entitlements under TALIC Intranet > Department > HR > HR ServicesEmployee ESS Application Empower+ URL to login Click on Company Single Sign On Out of TALIC network URL to login - 1: Download Oracle HCM App from Google Play Store / App Store.
10 Step 2: Open the app and read the legal 3: Click on AgreeStep 4: Enter the url: click on Let s get started! Step 5: Select Company Single 6: On reaching this screen, enter your r5-core\*your NTID*Step 7: Enter NTID password and sign in. 01-04-2021 CONFIDENTIAL EMPOWER+ is your one stop shop for all HR related / Review Personal information help Us help You Update your information for Mediclaim Bank Account numbers for Direct Salary / Review PAN Account numbers for Correct Credit of IT and compensation Salary Slips, Increment Letter, compensation history available for and Reporting changes Hire for your team Money Refer a friend online For employees to view, or change any existing data in the system please go to the Employee Self Service section Empower Login ID is the Employee Code (3xxxxxx) and the password will be provided by the IT Team separately Help files / Policy documents will be available on the intranet under the HR sectionEmployee ESS ApplicationYou can view your Department Org StructureComplete your Onboarding formalitiesCheck tasks assigned to you & completeTalent InformationPersonal Details can be checked, corrected & updated hereBenefits Details can be checked hereSalary Account Opening01-04-2021 CONFIDENTIAL Salary accounts to be opened with IndusInd Bank, HDFC Bank, Axis Bank& Citi Bank Documents Required.
