NoN-Verbal CommuNiCatioN - World Bank
Non-Verbal Communication | CommGAP | 3 Selected Principles of Nonverbal Communication in organizations (as cited by Harris, 2002)8 • People judge relationship quality through nonverbal cues (Hickson & Stacks, 1985; Remland, 2000).11 12 • Nonverbal communication is more believable than verbal communication when the two are incongruent
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