Office of Developmental Programs - Amazon S3

1 Office of Developmental Programs Supports Coordinator Orientation Supports Coordinator s Copy Supports Coordinator (SC) Copy of SC Orientation 2 Last Updated 11/2017 Introduction As per the current approved Consolidated or Person/Family Directed Support (P/FDS) Waivers, it is a requirement of the Office of Developmental Programs (ODP) that new Supports Coordinators (SCs) complete the ODP required SC Orientation Curriculum with the guidance of a SC supervisor/designee(s). This Orientation must be completed within 30 days of hire and must be completed prior to a new SC working independently with an individual or individual s family. The SC will receive 8 hours of training for completing the Orientation, which will be counted toward the required minimum 24 hours of training and professional development for the fiscal year.

2 Purpose ODP has created the SC Orientation Curriculum to assist a new SC in understanding the broad structure of the system and his or her responsibilities in order to work effectively with the individuals they will support. It is not intended to provide in-depth training or to replace training in other topics that the Supports Coordination (SCO) Organization already provides, ODP training or other professional development training. Using the SC Orientation There are three versions of the SC Orientation that are intended to be used together: The online version on MyODP website. The online version contains active web links so the supervisor and SC can access the information online.

3 This version also contains all objectives, and resources, as well as supervisor s talking points (available to those with the role of SC Supervisor. There are also two PDF copies of the SC Orientation available for download within the online Orientation. A SC Supervisor s Guide in PDF, which contains topics, objectives, required resources and supervisor talking points. The SC s copy, which the SC uses during orientation. This copy contains the same topics, objectives and resources as the supervisor s copy, and provides space for the SC and supervisor/designee to initial and date upon completion of each section. This version has space to make notes during the SC s orientation. Using the Orientation with the SC The supervisor/designee uses the talking points to explain each topic to the SC.)

4 Since the topics are arranged sequentially to build knowledge, it is suggested that they be covered in the order they appear in the Orientation. While SCs may review topics out of order, topics cannot not be skipped. It is not acceptable to direct the SC to simply read the talking points or the resource materials. Topics must be covered through face-to-face interactions among the SC and supervisor/designee. When the supervisor believes the SC understands the material, the SC s copy is initialed and dated. The supervisor may elect to ask colleagues to discuss topics with the new SC when the colleague possesses sufficient knowledge or expertise in a particular area. Depending on the knowledge of colleagues within the organization, there may be several topics the supervisor designates to others.

5 However, it is strongly encouraged that the supervisors cover as many topics as she or he is equipped to Supports Coordinator (SC) Copy of SC Orientation 3 Last Updated 11/2017 discuss, since the discussion between the SC and supervisor will foster a mentoring relationship and help the supervisor gauge the new SC s adjustment to the job. The resources provided with this Orientation will help supervisors/designees to confidently discuss topics. Designees will both initial the topic they covered and sign and date the Orientation on the signature page. Finalizing the Orientation As a final step in completing the Orientation the SC will be prompted to complete a brief on-line survey. After completing the survey, the SC will be able to print a copy of a certificate of completion.

6 When all topics are covered, the supervisor and SC will sign and date the SC s copy of the Orientation and retain it on file. Supports Coordinator (SC) Copy of SC Orientation 4 Last Updated 11/2017 Supports Coordinator Name: _____ SC Supervisor/Designee Name: _____ Everyday Lives Values and ODP Principles, ODP System and History, ODP within the human services system Date SC Initials SC Supervisor Designee Initials Definition: The ODP core values expressed in Everyday Lives Principles provide the framework for planning, policy development, service design and all related activities in the ODP service system. The history of the system guides current practices.

7 Objective: The SC will be introduced to the history and current applicability of the ODP core values. Resources: o An Introduction to Developmental Disabilities Services in Pennsylvania o The History of the Developmental Disabilities Services in Pennsylvania o Video I Go Home o Foundations to Person Centered Thinking o People First Language Notes: Community of Practice/LifeCourse Principles Date SC Initials SC Supervisor Designee Initials Definition: LifeCourse Principles was created by families to help individuals and families of all abilities and all ages develop a vision for a good life, think about what they need to know and do, identify how to find or develop supports, and discover what it takes to live the lives they want to live.

8 Objective: The SC will learn about the different tools available for families, professionals and community members to help them along the way in achieving full, meaningful and self-determined everyday lives Resources: o Supports Coordinators Introduction to the Community of Practice and LifeCourse Framework o PA LifeCourse 101 o Community of Practice One Sheet o Supports Coordination LifeCourse Guide o LifeCourse Integrated Supports Star Worksheet Notes: Supports Coordinator (SC) Copy of SC Orientation 5 Last Updated 11/2017 Incident and Risk Management, Health and Safety, Protective Services Date SC Initials SC Supervisor Designee Initials Definition: Incident Management is a process established by ODP to protect the health and welfare, enhance the dignity and protect the rights of individuals receiving supports and services.

9 Objective: The SC will review the ODP priorities for safeguarding health and welfare, reporting requirements and the role of the SC in the process Resources: o Incident Management Bulletin #6000-04-01 o Foundations of Incident Management (IM)/Risk Management (RM) o Understanding Incident Management o SC Role in Incident Management Notes: Documentation, HCSIS, Service Notes Date SC Initials SC Supervisor Designee Initials Definition: The Home and Community Services Information System (HCSIS) contains all the documentation, including Service Notes, taken by an SC on behalf of a specific individual receiving supports. Objective: The SC will review the elements of service notes, including purpose, style, content, and use, enter notes in HCSIS with supervision and distinguish between Medicaid billable versus nonbillable contacts.

10 Resources: LMS website after logging in, go to ODP:SC100I Supports Coordination o Chapter 1: Overview o Chapter 2: Reviewing Individuals in the SC Caseload o Chapter 3: Service Notes Notes: Supports Coordinator (SC) Copy of SC Orientation 6 Last Updated 11/2017 Support Coordinator Role in Service Planning and Delivery Date SC Initials SC Supervisor Designee Initials Definition: The ISP is a comprehensive, integrated document that reflects what is important and meaningful to an individual to achieve or maintain in his/her life. It includes person-centered, medical and functional information. The ISP incorporates assessed health and welfare needs and authorized services, when services are necessary to address health and welfare needs.