Online Bill Pay - centricityusers.com

1 Online bill Pay for centricity Patient Portal Kayleen Homewood Product Manager, Professional Office Services Sarah Sheridan Senior Product Manager, Surescripts History of Online bill Pay Patient Payment centricity Patient Services Portal (Statements). Patient Payment Services ( Online bill Pay). History of Online bill Pay Patient Payment centricity Patient Services Portal (Statements). Patient Payment Services ( Online bill Pay). centricity Patient Portal Sarah Sheridan Senior Product Manager, Surescripts POS Patient Payment Services Kayleen Homewood Product Manager, Professional Office Services What Can POS Online bill Pay Do?

2 Provides patients with Options Login Quick Pay Automate payment plans Flexible payment parameters Payments auto-post into centricity Collect with POS Online bill Pay patients Have 2 Options Login Create an account View billing & payment history Setup a payment plan Quick Pay No registration required Automated Payment Posting Payments are posted back into centricity Patient balances are reconciled daily Statement Files &. Balances centricity POS. Payments &. Payment Plans Example Reports Page Current Customer 1 Month Summary Significant Return on Investment Current GE Online bill Pay Customer 1050 payments = 13%.

3 7915 statements Significant Return on Investment Current GE Online bill Pay Customer 1050 payments = 13%. 7915 statements 1050 payments x 3 min saved posting hours saved each month What is PPS? A robust and flexible system designed to help your practice collect money faster. bill with POS Statement Processing Collect with POS Online bill Pay Remind with POS Past Due Notifications bill with POS Statement Processing Statements Drive patients to pay Online Statements include OLBP code eStatements patients opt-in Delivered via email with link bpc0d3.

4 Ask Yourself What is your monthly outstanding A/R? What would you like it to be? What systems are in place to collect patient-owed balances? What improvements could be made? Why do patients call with questions? bill with POS Statement Processing Customize your statement! When patients understand their bills they pay faster and call your office less. Implement Best Practices Use your logo and colors Use clear headings and descriptions Include important messages and graphics Utilize the back to educate Share Frequently Asked Questions (FAQs). Educate Why a Patient May Receive Multiple Bills Promote New and Existing Services Past Due & Final Notice Statements Create a sense of urgency for patients with past due balances.

5 Past Due & Final Notice Statements What is PPS? A robust and flexible system designed to help your practice collect money faster. bill with POS Statement Processing Collect with POS Online bill Pay Remind with POS Past Due Notifications Remind with POS Past Due Notifications Save your staff time by sending automated phone, text or email messages instead of leaving endless voicemails. Press 0 to be connected to Frisco Health Associates has an our office, call us at 800-331- important matter to discuss with you 4976 or go to regarding your recent visit.

6 Please to pay contact us at 800-331-4976 . Ask for your bill Online . Brenda ext. 2008. Past Due Reminders ROI. It has been a great addition to our revenue cycle management. It has saved us hundreds of dollars and several hours each week of employee time. The patient calls get directed to our office billing queue and there is no need to send costly letters or to waste billers time calling out and leaving messages that never get returned.. -Desert Institute for Spine Care Total reduction across the 3 aging classes is $44,201. Total patient A/R reduction month over month is $28,271.

7 Prior to this the trend had been increasing patient A/R. In conclusion WOOT!! . -Northwest Asthma & Allergy Center Questions? Contact Us: Kayleen Homewood Sarah Sherida