Owner’s Manual - btsnp.com

1 Owner s Manual SOFTWARE VERSION SPECIAL NOTICE CONVERSATION RECORDING In certain states it is illegal to intercept and/or record telephone calls. In certain states and under certain circumstances it is illegal to intercept for the purposes of listening in and/or recording telephone calls. Because such activity is not illegal in all jurisdictions and may be permitted in training and/or monitoring of personnel, this telephone system can be programmed to permit interception and/or recording with or without warning to those on the line. Before utilizing the system for such purposes, you are advised to consult with an attorney familiar with laws of the jurisdiction in which you utilize such feature. Iwatsu America, Inc., its distributors, and the manufacturers responsible for this feature make no representations with respect to the legality of its use and disclaim any liability for claims and/or damages arising from the use or misuse of this feature. TOLL RESTRICTION The Toll Restriction feature of the ADIX-VS system is one method of preventing fraud ( , the making of unauthorized toll calls) by users of the system.

2 The chance of fraud may be reduced but may not be eliminated. Therefore, no expressed or implied warranty is made against fraud. Only a complete program which includes but may not be limited to inspection of telephone call billing, use of call detail recorders and other such devices, systematic monitoring of all telephone call activity, and implementing corrective measures can minimize the possibility of fraud. Consult with your Authorized Iwatsu America Distributor for further details or assistance in the event you are experiencing unauthorized toll calls. All brand names and product names used in this Manual are trademarks of their respective companies. Iwatsu America, Inc., 8001 Jetstar Drive, Irving, TX 75063, (972) 929-0242 Email: Web: 2002 by Iwatsu America, Inc. All rights reserved. Software Version Edition September 2002 Printed in the United States of America All rights are reserved. No part of this Manual or accompanying software may be reproduced, in any form or any means, without the permission of Iwatsu America, Inc.

3 This Manual was written for ADIX-VS systems with version software. In some cases, available feature operations may differ from those listed in this Manual , depending on the hardware, software and programmed functions in your ADIX-VS system. For more information contact your Authorized Iwatsu Distributor. Iwatsu America, Inc. has used its best effort to ensure that the information in this Manual was accurate at the time of printing. Iwatsu America, Inc. makes no warranty of any kind, expressed or implied, with regard to the contents of this Manual . This information is subject to change without notice. Iwatsu America, Inc. shall not be held responsible for any representation made regarding this information by any individual. Part Number: 108322 i Contents SECTION 1 ADIX-VS GENERAL FCC Registration and Requirements ..3 ADIX-VS System Components Components .. 8 ADIX-VS Hardware Capacities .. 10 Key Telephone Lamp Indications .. 11 Station Port Requirements .. 11 Time Parameters.

4 11 System Numbering Plan .. 11 ADIX-VS Digital IX-12 KTS-3 Digital Key Telephone .. 12 IX-12 KTS-3 Digital Key Display Telephone .. 13 IX-12 KTS-2 Digital Multiline Telephones (Discontinued) .. 13 IX-12 KTD-2 Digital Multiline 14 IX-MKT Digital Key 15 DCKT970 Digital Wireless Key 16 IX-DCKT900 Digital Wireless Key Telephone (Discontinued) . 17 Digital Doorphones .. 17 Single Line Telephones .. 17 ADIX-VS Digital Telephone Key Functions ..18 Optional Station IX-COMLINK-2 .. 20 IX-KTLCD-3 Display Unit (IX-12 KTD / S-3 only) .. 20 IX-12 ELK-3 (IX-12 KTD / S-3 only) .. 20 IX-LRAU (IX-12 KTD / S-3 only).. 20 IX-12 ELK Key Telephone Expansion 21 IX-SNHD Station Noise Canceling Handset .. 21 IX-SHHD Station Amplified Handset .. 21 IX-BPCU (IX-12 KTD / S-3 only) .. 21 IX-LRSP Station Loud-Ringer/ External Speakerphone Adapter21 IX-AUTD Auto-Dialer Unit .. 21 IX-BPAD Busy Bypass/Auto-Dialer 21 IX-STPD Station Pedestal .. 22 IX-VTPD IX-MKT / Versa-Phone Pedestal .. 22 IX-ADPD Autodial Pedestal.

5 22 IX-SREP Star Repeater .. 22 Component ii VS-PWSU Power Supply 23 VS-MAIN Motherboard Interface Card .. 23 VS-CPUMEM Common Control 23 System Port Interface VS-4 PSUB Digital Station Interface Card .. 25 VS-VML Omega-Voice VMI Card .. 25 VS-2 CITK Caller ID Trunk Interface Card .. 25 VS-ICOTB ISDN BRI Line Interface Card .. 26 VS-MISC Miscellaneous Function Card .. 26 IX-IPSEGWAY Serial to Ethernet Gateway ..27 SECTION 2 - ADIX-VS SYSTEM FEATURES ..29 ADIX-VS System Features ..31 All Ring Hunt 31 Alphanumeric Speed Dial By Name .. 31 ANI Alphanumeric 31 Automatic Number Identification (ANI) Trunks .. 31 Automatic Relay Control .. 31 Background Music .. 32 Caller ID Alphanumeric ID .. 32 Caller ID / ANI / DNIS Number Storage .. 32 Call Forwarding .. 33 Caller ID Trunks .. 33 Conversation Recording .. 33 Delayed 34 DNIS Alphanumeric 34 Dialed Number Identification Service (DNIS) 34 Direct Inward Line .. 34 Direct Inward Line - Hunt Group .. 35 Emergency 911 Service Using Area 35 E-Response Help Call Feature.

6 35 External 35 Flexible 35 Flexible Station 36 Group Monitoring .. 36 Hunt Group Delayed Ringing .. 36 Internal 36 ISDN Calling/Called Party Number Coding .. 37 ISDN Lines .. 37 ISDN BRI Caller Name ID .. 37 IX-MKT Key Assignment .. 37 Loud Bell 37 Master Hunt Group .. 38 iii Monitor Improvements .. 38 Music On 38 Optimized Routing .. 39 39 Personal Ringing 39 Power Failure Memory 40 Power Failure Backup 40 Quick Forward using the Hold/Quick Forward Key .. 40 Remote Programming/Diagnostics .. 40 Station 40 41 Station 41 System Clock .. 41 System Speed 41 Text Messaging .. 42 Toll Restriction .. 42 Tone / Pulse 42 Trunk Interfaces .. 42 Uniform Call Distribution (UCD) .. 43 Voice Mail/Automated Attendant Integration .. 43 SECTION 3 - DIGITAL TELEPHONE USER S GUIDE ..45 Digital Telephones Basic Feature Operation ..47 Making an Outgoing 47 Receiving an Incoming 47 Making an Intercom Call .. 48 Receiving an Intercom 48 Making an E-Response Help Call.

7 48 Transferring a Call to Another Extension .. 49 Putting a Call On Hold .. 50 Picking Up a Call On 50 Putting a Call On Call 50 Handling a Second 51 Digital Doorphone Operation .. 52 Digital Telephones - Advanced Features ..53 Caller ID, ANI, DNIS Information Storage .. 53 Absence Message 54 Account 55 Alphanumeric 55 Alphanumeric Speed Dial by 56 Alternate Tone/Pulse Dialing .. 57 Autodial Unit .. 57 Automatic Outside Line Answer / Hold .. 57 iv Automatic Repeat Dialing .. 58 Background Music .. 59 Barge-In .. 59 Built-In 60 Busy Bypass/Autodial Unit .. 60 Busy Bypass Tone Calling .. 61 Busy Bypass Voice 61 Busy Intercom 62 Busy Number Callback .. 63 Busy Outside Line Queuing .. 64 Busy Overriding .. 65 Call 66 Call Forwarding .. 67 Call Monitoring .. 68 Call Park/Swap .. 69 Call Pick-Up .. 69 Direct Call Pick-Up .. 70 Internal Group Call 70 External Group Call 70 Caller ID Display Change .. 71 Camp-On .. 71 Clear 72 Conference .. 72 Consultation Hold.

8 73 Conversation Recording .. 74 Delayed 75 Direct Outside Line 75 Direct Station Selection/Busy Lamp 75 Distinctive Ringing - Outside Line Calls .. 75 Distinctive Ringing - ICM/Outside 75 Do Not Disturb (DND).. 76 Exclusive Hold .. 76 Executive 76 Extension Number 77 Feature Button 77 Flash .. 77 Floating Outside Line Group 78 Forced/Verified Account 78 Full/Half Duplex Speakerphone Mode Switching .. 79 Group Monitoring .. 79 Group 79 Hands-Free Answerback On Intercom .. 80 Headset Button .. 80 v Headset Control 80 Headset 82 Hot 82 Howler Tone .. 83 Last Number 83 Master Hunt Groups .. 83 Memo Dial .. 84 Message 85 Microphone 86 Monitor Improvements .. 87 Off-Hook Outgoing Call .. 87 Off-Hook Outside Line Answering .. 87 Off-Hook Outside Line Queuing .. 88 On-Hook 88 Outside Line Call Restriction .. 88 Outside Line Pick-Up Restriction .. 88 88 Personal Ringing Tone .. 90 Preset Dial/Backspace 90 Prime Line 91 Privacy/Privacy 91 Private 91 Protected Station.

9 92 Quick Mode Operation .. 92 Remote Relay Control .. 92 Ring 92 Save Number 93 Shift 93 Speed 94 Station 98 Station External Ringer Connection .. 98 Station Restriction Password .. 99 Text Messaging ..100 Time Reminder ..103 Tone/Voice Calling ..104 Transfer Off Premise ..104 Transfer to Guest Unanswered Incoming Outside Line Warning Tone ..105 Universal Night Answer ..105 Voice Mail Message ..105 Voice Mail Monitor (Answering Machine Emulation)..105 Whisper Page ..107 Whisper Page During Consultation Hold ..108 vi SECTION 4 - ATTENDANT POSITION FEATURES ..111 Attendant Position - Basic Features ..113 Receiving an Incoming Transferring a Call to Another Extension ..113 Transferring a Second Call to an Receiving an Intercom Putting a Call on Picking Up a Call on Putting a Call on Call Answering a Call that Returns to the Attendant Position ..115 Making an Outgoing Making an Intercom Call ..115 Making an E-Response Help Call ..115 Making a Page Announcement.

10 116 Attendant Position - Advanced 911 Call Caller ID, ANI, DNIS Storage - Delete Alarm Clear ..117 Attendant Automatic Attendant Automatic Answer Clock Direct Station Selection ..119 Incoming Call Termination ..120 Flexible Call Forward (Internal/ External)..120 Night Operator Priority ..122 Overflow Transfer ..123 System Speed Dial Registration ..123 System Text Message SECTION 5 - SINGLE-LINE TELEPHONE USER S Single-Line Telephone - Basic Features ..127 Making an Outgoing Receiving an Incoming Making an Intercom Call ..127 Receiving an Intercom Making an E-Response Help Call ..128 Transferring a Call to Another Extension ..128 Putting a Call on Picking Up a Call on Putting a Call on Call Handling a Second vii Single-Line Telephones - Advanced Features ..132 Account Busy Intercom Busy Number Callback ..133 Busy Outside Line Queuing ..134 Call Forwarding ..135 Call Park/Swap ..137 Call Pick-Up ..138 Camp-On ..139 Clear Conference ..140 Consultation Hold.