PRESENTATION EXERCISE SAMPLE (Participant)

1 Pro Mind Consulting 2011 Management andOrganisation DevelopmentManagement andOrganisation Development PRESENTATION EXERCISE SAMPLE ( participant ) Goal It s Monday morning. You are a team leader and have to solve or manage several problems and issues. Time Available 30 minutes Tools action plan Writing material Role Play It s Monday morning. You are back from your week-end and have to settle different issues: 1. Two drivers have just called to inform that they are ill and will not come. 2. The holiday planning is lagging behind; there are too many employees who still have unused vacation days which they must take this year.

2 3. An inventory of the scanners must be performed (control of all articles returned and in stock, verification of serial numbers, etc.) 4. The train has arrived 2 hours late, which has caused truck arrivals to be delayed by 70 minutes this morning. 5. The hangar is dirty and you must organize a meeting with the cleaning service company. 6. An important customer complains about frequent delivery delays and the quality of commercial services. He wants an action plan to be set up in order to deal with this problem. 7. Your monthly staff report must be handed out to the Chief HR Officer today before 1 8.

3 One of the main delivery routes will be completely closed to traffic from 2 to 4 , due to the passage of a regional bicycle race. Pro Mind Consulting 2011 Management andOrganisation DevelopmentManagement andOrganisation Development PRESENTATION EXERCISE SAMPLE ( action plan ) Please fill in the action plan below, by sorting out the issues by order of importance while explaining your reasons. Item n Priority Level: High / Medium / Low Why have you decided to do this? 1 2 3 4 5 6 7 8 Pro Mind Consulting 2011 Management andOrganisation DevelopmentManagement andOrganisation Development PRESENTATION EXERCISE SAMPLE (Assessor) Goal Assess the effectiveness of your action plan .

4 Time Available 30 minutes time for the participant s examination (preparation of the action plan ). 15 minutes for the assessment of the action plan . Documentation 2 participant sheets ( PRESENTATION / action plan ) 2 Assessor sheets ( PRESENTATION / Assessment sheet) Assessed Skills Decision-making / Judgment Sense of initiative Dynamism in the execution of tasks Communication skills Passion for customers Planning & Organization Job-related knowledge / skills Indications You have to assess the above mentioned skills by examining the participant s action plan . Pro Mind Consulting 2011 Management andOrganisation DevelopmentManagement andOrganisation Development PRESENTATION EXERCISE SAMPLE (Assessment FORM) Grading system 4 = Excellent (lies above the job requirements) 3 = Good (meets the job requirements) 2 = Weak (lies below the job requirements) 1 = Unacceptable (lies far below the job requirements) SKILLS 1 2 3 4 COMMENTS Personal skills Self-confidence Showing great confidence in one s ability to succeed in order to act according to one s personal convictions.

5 Decision-making Judgment Ability to correctly choose among several alternatives and to show judgment under uncertain conditions. Sense of initiative Ability to welcome all ideas that can add value to the activity, adopt them and implement them. Taking initiatives in order to reach goals and go beyond them, even if it is not asked. Relational skills Communication skills Ability to express clear and concise thoughts in due time, whether orally or in writing. Ability to adapt one s speech to the audience and its expectations. Professional skills Passion for customers Commitment to the identification and understanding of what customers want, to make it a priority.

6 Anticipating needs and providing solutions to both internal and external customers in a courteous, friendly and honest way. Planning / Organization Implementing action plans for oneself and others, in order to reach specific goals. Setting priorities and following the action as it unfolds. Ensuring a follow-up. Job-related knowledge / skills Disposing of a high level of job-related knowledge. Assimilating and quickly applying all knew information regarding the work.