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1 User GuideReporting tool for ManagersEngagement Survey 2016 Grupo Santander 2016 KornFerry. All rights reserved2 Engagement model Leaders Talent Performance / Reward Respect and RecognitionOrganizaci nPeople Company Processes and ResourcesEngagementSPFE nablement Global Vision Simple Personal FairSurvey structure: 6 Themes 11 Dimensions 55 Questions 1 Open QuestionRisk Culture (new) Risk Culture 2016 KornFerry. All rights reserved3 Content1 INTRODUCTION AND EXPORTS42 RESULTS OVERVIEW103 RESULTS IN DETAIL134 COMMENTS (SENIOR USERS ONLY)20 2016 KornFerry. All rights reserved41 Introduction and Exports 2016 KornFerry. All rights reserved5 Introduction -LoginEACH USER WILL RECEIVE A USER NAME AND A PASSWORD TO ACCESS THE ONLINE is not possible to use the same user details simultaneously. For security reasons the session will expire after one hour This is the platform ID number for Santander2298 2016 KornFerry.

2 All rights reserved6 Introduction Welcome12345612345677 Print current pageExport in .pdf, .pptor .xlsdocumentsLog out from the reporting platformChange passwordReturn to the initial reportSelect Unit (only for users with access to more than one unit)Standard User Guide 2016 KornFerry. All rights reserved7 Results Export GeneralSelect Export option1234561 Select the document format2 Indicate the email address the report will be sent to3 Field to add some comments5 Select the language4 Indicate the scope of the report6 Click on the OK button123546 2016 KornFerry. All rights reserved8 Results Export PDF Report We recommend you to export the full report in PDF format for a better use of the information. The spreadsheets (questions summary) can be exported in Excel PDF Indicate the email address the report will be sent toIndicate 2.

3 PDF -Full Report Select the languageClick on the OK button1235412354 2016 KornFerry. All rights reserved9 Key ConceptsINTERNAL COMPARATORS 2015 Trend= Benchmark with the 2015 results Level Up = Benchmark with the immediate higher level Specific Unit = Benchmark with a specific higher unitEXTERNAL COMPARATORS High Performing Norm = KornFerry Hay Group`s High Performing Companies Norm is a stretch target and shows the average survey scores from over 900,000 employees in 30 high performing organizations. This benchmark is based on company financial performance and engagement and enablement scores, with financial performance weighted more heavily. Country Norm = This benchmark is based on data collected in organizations operating in the selected country. GI Norm = This benchmark is based on data collected from over million employees in 390 organizations around the world in a wide variety of industries.

4 Financial Norm= This benchmark is based on data collected from over million employees in organizations operating in the Financials OF THE INTENTION TO STAY QUESTION: Given your choice, how long do you plan to continue working for the company?SIGNIFICATIVE GAPS: When your results are significantly above or below the benchmarks, scores are respectively displayed in green or AND OPPORTUNITIES: They are automatically calculated by the system based on the number of responses, the score to this question and the difference with internal and external COMMENTS: To ensure the confidentiality of the participants, comments are displayed for groups with at least 30 breakdown according to the responsesLess than one yearUnfavorableFrom one to two yearsUnfavorableFrom three to five yearsNeutralMore than five yearsFavorable 2016 KornFerry.

5 All rights reserved102 Results Overview 2016 KornFerry. All rights reserved11 Results OverviewMenu to display the organizational hierarchy of Santander and select the unit you want to see the results: The arrows display the dependent units. Click on Apply to select a unit. This drop-down menu is included in each results page (DASHBOARD, EXPLORE RESULTS, COMMENTS, RESPONDENTS).From the home page, click on any buttons to access your results quickly 2016 KornFerry. All rights reserved12 Dashboard123456781 Response Rate2 Engagement and Enablement scores3 Top scored dimensionsComparison with level up unit4 Comparison with 2015 results6 Main Strengths of your unitProvides an overview of the keys results of the survey7 Main Opportunities of improvement of your unit83 main Comments Themes (only Senior Users)5 2016 KornFerry.

6 All rights reserved133 Results in detail 2016 KornFerry. All rights reserved14 Participation RatesYou can check the response rate of the selected unitResponse rate percentage of the selected unitQuantitative analysis compared to GrupoSantander 2016 KornFerry. All rights reserved15 Survey DimensionsYou can sort the dimensions in relation to your resultsApply external and internal comparatorsSelect a dimension 2016 KornFerry. All rights reserved16 Filters and ComparatorsApply external and internal comparatorsChoose up to 5 internal and external comparators 2016 KornFerry. All rights reserved17 Questions SummaryYou can see the results of all the questions grouped by dimensionApply external and internal comparatorsNumber of answers for each questionPercentage of positive, neutral and negative answersDifferences with selected comparatorsAnswers -distribution chart 2016 KornFerry.

7 All rights reserved18 Local QuestionsAccess the results of local question (if applicable)Apply external and internal comparatorsSelect your local questionsPercentage of positive, neutral and negative answers+ internal and external comparators 2016 KornFerry. All rights reserved19 Results Sorting ToolSort the results by different predetermined criteria (strengths, opportunities for improvement, etc.)Apply external and internal comparator(s)Sort by different criteria:StrengthsOpportunities for improvementQuestion Trend 2015 GRUPO SANTANDER10 questions with bigger % unfavorable10 questions with lower % 2016 KornFerry. All rights reserved204 Comments(Senior Users only) 2016 KornFerry. All rights reserved21 Comments (Senior Users only)Analyze the comments of your teams searching by topics and questionsSelect a filter by topic and by any questions answersNumber of comments for each topic and their frequencyExport comments in Excel formatShows commentsThank you