SingPass Mobile User Guide (Android Users)

1 SingPassMobile User Guide (Android Users) October 20202 All you need is a smartphone, an internet connection, and a registered 01 Download SingPassMobile from the App 02 Launch the app and complete a one-time 033 Simple Steps to start using SingPassMobile!You re all set! You can now prove your identity using your fingerprint, face or 6-digit passcode when accessing more information, visit to Download the app1233 How to Set Up the app If you have already set up sms 2fa or OneKeyToken If you have notset up SingPass2 FAHow to Use the app QR Login ( Mobile ) QR Login (Desktop) Push Notification In this document, you will find step-by-step instructions on the following: 1 Visit the Play Store and download SingPassMobile.

2 Check that the developer is Government Technology Agency before downloading the FAQs Can I install SingPassMobile on multiple devices? Will SingPassMobile replace my existing SingPass2FA methods?Download SingPassMobile4 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobile5 Set up your your profile:I have SMS-2FA or OneKeyTokenI have not set up SingPass2 FABy entering an OTPBy scanning your face6 You have SMS 2FA or OneKeyToken and would like to set up SingPassMobile7 Click to find out more!You have SMS 2FA or OneKeyToken and prefer to set up SingPassMobile by entering an OTP2 Launch the app and read the Terms of useand Privacy Okay to proceed to set up your SingPassMobile up SingPassMobile (2FA Users; Enter OTP)8 Related FAQs What do I need to set up SingPassMobile?

3 After setting up SingPassMobile, do I still need my OneKeyToken or SMS-OTP?Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2 AllowSingPassMobile to access photos, media and files on your up SingPassMobile (2FA Users; Enter OTP)9 Related FAQs Without the need to enter my SingPassID and password, is SingPassMobile considered to be only one-factor authentication? Is SingPassMobile safe to use?Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2 AllowSingPassMobile to make and manage phone up SingPassMobile (2FA Users; Enter OTP)10 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2 Swipe left or tap Next for a quick overview of up SingPassMobile (2FA Users; Enter OTP)11 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2 Log in to your SingPassaccount with your SingPass ID and up SingPassMobile (2FA Users.

4 Enter OTP)12 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2 Enter the One-Time Password (OTP) sent via SMS, or generated by your up SingPassMobile (2FA Users; Enter OTP)13 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2 Related FAQs What is an authentication certificate?Set up SingPassMobile (2FA Users; Enter OTP)14 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceConfirm your detailson your authentication TAN YONG SHENGS1234567D2 Set up SingPassMobile (2FA Users; Enter OTP)15 Please wait while the app verifies your SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2 Once your identity has been confirmed, select Continue.

5 Set up SingPassMobile (2FA Users; Enter OTP)16 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2 Create your own 6-digit passcode for you to verify your identity when using up SingPassMobile (2FA Users; Enter OTP)17 Note: When using SingPassMobile, you can choose to log in using your fingerprint, face or this 6-digit passcode. Do remember it!Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2Re-enteryour passcode to up SingPassMobile (2FA Users; Enter OTP)18 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2 Set up SingPassMobile (2FA Users; Enter OTP)19 Enable Biometric Authentication to log in using fingerprint or face you have an Android phone with biometric authentication feature, you will be prompted to enable biometric authentication FAQs What precaution should I take if I want to use fingerprint authentication / Touch ID for my SingPassMobile app?

6 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2 Please wait while your app is being activated. Note: This may take a while. Do not close the app until activation is up SingPassMobile (2FA Users; Enter OTP)20 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face2 Congratulations! Your SingPassMobile app is now ready for use!Set up SingPassMobile (2FA Users; Enter OTP)21 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your face22 You have SMS 2FA or OneKeyToken but prefer to set up SingPassMobile by scanning your faceClick to find out more!

7 2 Related FAQs What do I need to set up SingPassMobile? After setting up SingPassMobile, do I still need my OneKeyToken or SMS-OTP?Set up SingPassMobile (2FA Users; Face scan)23 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceLaunch the app and read the Terms of useand Privacy Okay to proceed to set up your SingPass Mobile FAQs Without the need to enter my SingPassID and password, is SingPassMobile considered to be only one-factor authentication? Is SingPassMobile safe to use?Set up SingPassMobile (2FA Users; Face scan)24 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceAllowSingPass Mobile to access photos, media and files on your up SingPassMobile (2FA Users; Face scan)25 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceAllowSingPassMobile to make and manage phone up SingPassMobile (2FA Users; Face scan)26 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceSwipe left or tap Next for a quick overview of up SingPassMobile (2FA Users.

8 Face scan)27 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceLog in to your SingPassaccount with your SingPass ID and FAQs Is the use of Face Verification secure? How is my data protected?Set up SingPassMobile (2FA Users; Face scan)28 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceWhen prompted for 2FA, tap on the Face Verification up SingPassMobile (2FA Users; Face scan)29 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceRead the instructionsand tap on Continue.

9 When scanning, there will be flashes of coloured lights that are used to detect the user s physical presence. Please use other available authentication methods if you are sensitive to flashing OTP2 Set up SingPassMobile (2FA Users; Face scan)30 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceFollow the guidelines and tap on Continue .Additionally, please: Do not move or talk while scanning is in progress. Be in a well-lit room and ensure there is no strong back helps to ensure successful scanning of your up SingPassMobile (2FA Users; Face scan)31 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceTap on Begin Scan to consent to the retrieval of your data for face up SingPassMobile (2FA Users; Face scan)32 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceFacethe camera, alignyour face and hold still for the camera to scan your up SingPassMobile (2FA Users.

10 Face scan)33 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceConfirm your detailson your authentication TAN YONG SHENGS1234567 DRelated FAQs What is an authentication certificate?2 Set up SingPassMobile (2FA Users; Face scan)34 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your facePlease wait while the app verifies your up SingPassMobile (2FA Users; Face scan)35 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceOnce your identity has been confirmed, select Continue .2 Set up SingPassMobile (2FA Users; Face scan)36 Use SingPassMobileDownload SingPassMobile231 Set Up SingPassMobilea)By entering an OTPb)By scanning your faceCreate your own 6-digit passcode for you to verify your identity when using : When using SingPassMobile, you can choose to log in using your fingerprint, face or this 6-digit passcode.