telkom complaints proceedure - Adminplus

1 Administration Plus complaints procedure for telkom Device InsuranceTelkom SA SOC Ltd is an Authorised Financial Services Provider FSP Number 46037 Administration Plus complaints ProcedureThe Admin Plus Management team view complaints as a serious issue and will investigate all complainants with the highest possible level of courtesy and policy is: To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint To make sure everyone at Administration Plus knows what to do if a complaint is received and directed to the relevant senior sta member/manager where necessary to ensure proper handling of the complaint To make sure all complaints are investigated fairly and in a timely way To gather information which helps us to improve what we do and highlights grey areas thatmay ariseSHow to lodge a Formal Complaint.

2 1st ComplaintSubmit your written complaint with claim number or policy number and contact details to Commitment is that we will acknowledge all complaints within 48 business hours and aim to resolve all complaints within 7 business you not receive a response or not be satis ed with the outcome of the response received, please escalate as follows; (please do not skip escalations as the level 2 and Final escalation with then have to refer back to level 1 escalation to gather info)Level 1 EscalationClaims related issues - Claims Manager or premium related issues - Underwriting Manager 2 EscalationClaims Executive General Manager EscalationShould you still not be satis ed with a response lodge a complaint with the Insurer on your policy MFRF - / stepThis is where no resolution reached from any party aboveOmbudsman for Short Term insuranceTel: 011 726 8900 Fax: 011 726 5501 Email: Web.