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The UK Contact Centre HR & Operational …
The UK Contact Centre HR & Operational Benchmarking Report 2014-15 - 4th edition How do you compare to your competitors? HR Benchmarking: salary, bonuses, attrition, absence, recruitment, agent demographics Performance Benchmarking: speed to answer, cost per call, first-call resolution, call abandonment, call duration, call transfer rate, …
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US Contact Centers in 2015
www.contactbabel.comUS Contact Centers in 2015: The State of the Industry & Technology Penetration (3rd edition) The reality of your market today - and in the future Market sizing: by agent positions, contact centers and jobs
UK Contact Centres: 2016-2020
www.contactbabel.comUK Contact Centres: 2016-2020 The State of the Industry & Technology Penetration (13th edition) The reality of your market today - and in the future Market sizing: 4,000+ UK operations analysed, with market segments tracked over 13 years Detailed segmentation: 15 vertical markets, 7 size bands, 12 regions Forecasts until 2020 for agent positions, contact centres, jobs and technology penetration
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