Via Afrika Tourism

1 Via AfrikaTourismGrade 10 Study GuideP. Bean M. Kleyn Llewellyn Maliehe A. Marx Via Afrika TourismiiContentsGeneral Introduction ..iiiTerm 1 Tourism sectors ..1overview ..1 Questions ..21 Term 2 Map work and tour planning ..27 overview ..27 Questions ..33 Domestic, regional and international toursim ..37overview ..37 Questions ..39 Term 3 Tourist attractions in South Africa ..43overview ..43 Questions ..57 Sustainable and responsible Tourism ..61overview ..61 Questions ..66 Marketing ..70overview ..70 Questions ..72 Term 4 Culture and heritage ..75overview.

2 75 Questions ..80 Communication and customer 82overview ..82 Questions ..86 Exam Paper 1 ..89 Answers ..94 Via Afrika TourismiiiWelcome to the Via Afrika Tourism Grade 10 Study Guide eBook. This eBook will help you understand and master all the content and skills that you will need to meet the requirements for the Grade 10 National Curriculum Assessment Policy Statement for Study Guide covers the following topics:1 Tourism sectors2 Map work and tour planning3 Domestic, regional and international tourism4 Tourist attractions5 Sustainable and responsible tourism6 Marketing7 Culture and heritage8 Communication and customer careHow to get the most from your Study GuideEach topic is divided into.

3 An overview (graphic organiser) summaries questions and is an example of a final examination paper with model Tourism industry in South Africa is changing all the time. Every day brings new ideas. Our Learner s Book and Study Guide eBook will provide you with excellent resource material, but it is important for you to keep up to date by following new developments in Tourism in the media, such as on television, in newspapers, magazines and on the ability to work in a team, find information and discuss and explain key concepts will help to develop your competence in a very exciting career in Tourism !

4 Via Afrika Tourism1 Term1 Tourism sectorsOverviewtopicTourism sectors1unitunitunitunit1234introduction to TourismTypes of tourists and tourist profi lesdiff erent modes of transportThe hospitality sectorunitunitunitunit5678 The south african grading system accomidation establishment terminology and conceptsin-room technologyFood and beverage establishmentsunitunitunitunit9101112 The attraction sector structure of the south african Tourism industry: the public sectorstructure of the south african Tourism industry: the private sectorpayment methods in south africa1 What is Tourism ?

5 2 Types of destinations3 Why do people travel?4 What is a tourist? 1 Types of tourists2 Drawing up a tourist profi le1 Travelling by road2 Travelling by air3 Travelling by rail4 Travelling by water5 Extraordinary modes of transport6 Mode of transport to suit the purpose of a trip7 Advantages and disadvantages1 Diff erent types of accommodation establishments1 The Star Grading System2 The role of the TGCSA3 Benefi ts of the grading system4 Procedure to follow to be graded5 Logos that may be displayed upon grading1 Technology for information2 Technology for comfort3 Technology for

6 Entertainment4 Technology for safety5 Technology for environmental responsibility6 Technology for work1 Types of establishments1 What are attractions?2 Attraction sub-sectors3 Types of tourist attractions4 Primary and secondary tourist attractions5 Attractions and their appeal for particular types of tourists6 Activities off ered at tourist attractions1 The National Department of Tourism (NDT)2 Other government departments3 State owned enterprises (parastatals)4 Partly state-owned agencies5 Public entities1 Product owners2 Local communities3 NGOs, CBOs and professional associations4 The international community1 Internet payments 2 Automatic teller machine (ATM)

7 Payments3 Speed point machines4 Credit cards5 Debit cards6 Cellphone payments7 ChequesTerm1 Via Afrika Tourism21 Introduction to What is Tourism ? Tourism is the study of activities, services and industries that provide a travel experience. It is made up of different sectors: tourist profiles, transport, hospitality, support services and The difference between inbound and outbound Tourism Inbound tourists travel into a country from another country. Outbound tourists travel out of their home country to visit another Types of destinations Domestic Tourism is people travelling within their own country.

8 Regional Tourism is people travelling in a specific geographical area. International Tourism is people who travel outside their country of residence, crossing an international border with passport Why do people travel?Tourists have different needs, preferences and expectations. Once people have satisfied their basic needs (air, food, drink, shelter, warmth, sleep, protection, security, order, law, limits, stability, family, affection, relationships, work) they seek to satisfy higher level needs and wants. These include achievement, status, responsibility, reputation, personal growth and fulfilment.

9 Tourism can provide part of the satisfaction of these higher needs and What is a tourist? A tourist travels away from home for longer than a day, but less than a year. An excursionist arrives at and departs from a destination on the same Types of tourists and tourist Types of touristsTourists can be classified as follows: Business and professional Leisure and holiday Visiting friends and relatives (VFR) Youth travel (backpackers and gap year) Adventure Eco/environmental Cultural Religion Sport and recreationTerm1 Via Afrika Tourism3 Special interest tourist (SIT) Incentive Drawing up a tourist profileA tourist profile is a summary of what tourists want and expect.

10 It contains the following information: Name Nationality Age Contact details Occupation Needs and preferences (sport, education, etc.) Specific requirements (accommodation, food, transport) Arrival and departure Different modes of Travelling by Cars Sedan cars are used for private travel. 4x4 vehicles are used off-road. Cars can tow trailers or caravans. Hired cars transport small groups or Buses/coaches They follow a set timetable and fixed routes. Tour groups use chartered buses. Greyhound and Intercape are coach companies. The Baz Bus is for backpackers.