Warranty Information & Maintenance Guide

1 APP M040 (b2992) Monday, April 13, 2015 3:30:41 PM File: \*XUV_WI&MG_- (1,1). Warranty Information &. Maintenance Guide W4/W6/W8/W10. _____. Issue Date: September 2013. Revision Date: April 2015. NOTE: Carefully read, understand and follow the instructions provided in this manual, and keep it in a safe place for future reference. If you have any doubt whatsoever regarding the use or care of your vehicle, please visit your Mahindra dealer for assistance or advice. This Warranty Information & Maintenance Guide should be considered as an integral part of the vehicle and should remain with the vehicle. APP M040 (b2992) Monday, April 13, 2015 3:30:41 PM File: \*XUV_WI&MG_- (2,1). _____. MAHINDRA & MAHINDRA LTD. GATEWAY BUILDING, APOLLO BUNDER, MUMBAI - 400 039. APP M040 (b2992) Monday, April 13, 2015 3:30:41 PM File: \*XUV_WI&MG_- (3,1). TABLE OF CONTENTS. 1 WELCOME TO YOUR NEW VEHICLE.

2 4. 2 VEHICLE Information ..5. 3 INSTRUMENT CLUSTER - CHANGE Information ..6. 4 CHANGE OF OWNERSHIP ..7. 5 SERVICE CENTRE DETAILS ..8. 6 FOR YOUR CONVENIENCE..9. 7 MAHINDRA ROADSIDE ASSISTANCE .. 10. 8 MAHINDRA CUSTOMER ASSISTANCE .. 12. 9 PURPLE CLUB .. 13. 10 Warranty CERTIFICATE.. 14. 11 Warranty COVERAGE .. 15. 12 STANDARD Warranty .. 16. Terms and Conditions - Standard Warranty .. 16. 13 EMISSION Warranty .. 18. APP M040 (b2992) Monday, April 13, 2015 3:30:41 PM File: \*XUV_WI&MG_- (4,1). TABLE OF CONTENTS. Terms & Conditions - Emission Warranty .. 18. 14 NOTES ON Warranty .. 20. Note 1: Pre-requisites for Warranty .. 20. Note 2: Maintenance Service Operations not covered .. 20. Note 3: Maintenance Replacement Items not covered .. 21. Note 4: Proprietary Items .. 21. Note 5: Components covered under Emission Warranty .. 22. 15 BATTERY Warranty .. 23. Conditions for Battery Warranty .

3 24. Battery Installation and General Maintenance .. 24. Battery Service Record .. 25. 16 Maintenance SERVICE Information .. 26. Maintenance SCHEDULE .. 27. Help Your Service Advisor in Identifying Problems Quickly .. 27. APP M040 (b2992) Monday, April 13, 2015 3:30:41 PM File: \*XUV_WI&MG_- (5,1). TABLE OF CONTENTS. 17 Maintenance SCHEDULE CHART .. 28. 18 LUBRICANTS AND CAPACITIES .. 31. APP M040 (b2992) Monday, April 13, 2015 3:30:41 PM File: \*XUV_WI&MG_- (6,1). WELCOME TO YOUR NEW VEHICLE. 1 WELCOME TO YOUR NEW VEHICLE. The subsequent pages of this booklet describe the Warranties you receive and the Maintenance requirements of your new XUV500. Your vehicle is covered under the terms of these warranties and your authorized MAHINDRA dealer will exchange or repair any defective parts in accordance with the terms of such warranties within stated limits. As a condition of this Warranty , it is important to properly use and maintain the vehicle as outlined in the Maintenance Guide section of this booklet.

4 Regular inspection and Maintenance by skilled MAHINDRA trained technicians is the key to more efficient operation of the vehicle. This inspection and Maintenance must be carried out in accordance with the recommendations given in this booklet, using Genuine parts and lubricants. Ensure that the Maintenance services are recorded in the relevant pages of this booklet. Please keep this booklet together with the Owner's Manual and other documents concerning your vehicle so that future owners will have access to this literature if you should transfer ownership of this vehicle. To further demonstrate our commitment to our customer's satisfaction, occasionally we may establish a special policy adjustment to pay for specific repairs that may not be covered under the standard Warranty policy. When we establish such a policy adjustment , we mail details and/or contact over telephone to all applicable owner's we have on record.

5 We request your cooperation in bringing the vehicle to the nearest Mahindra Authorised Service centre for carrying out these operations, free of cost. 4 Copyright Mahindra & Mahindra Ltd. v042015. APP M040 (b2992) Monday, April 13, 2015 3:30:41 PM File: \*XUV_WI&MG_- (7,1). VEHICLE Information . 2 VEHICLE Information . Model Vehicle Colour Dealer Name & Address Variant Key Tag No. VIN / Chassis No. Vehicle Serial No. Engine No. Registration No. Kms. Reading DEALER. STAMP. Date of Sale (DD/MM/YYYY). Copyright Mahindra & Mahindra Ltd. v042015 5. APP M040 (b2992) Monday, April 13, 2015 3:30:41 PM File: \*XUV_WI&MG_- (8,1). INSTRUMENT CLUSTER - CHANGE Information . 3 INSTRUMENT CLUSTER - CHANGE Information . DEALER NA. ME. The Speedometer was replaced on _____(DD/MM/YYYY). with_____(kms) on the odometer. STAMP. DEALER NA. ME. The Speedometer was replaced on _____(DD/MM/YYYY). with_____(kms) on the odometer.

6 STAMP. DEALER NA. ME. The Speedometer was replaced on _____(DD/MM/YYYY). with_____(kms) on the odometer. STAMP. 6 Copyright Mahindra & Mahindra Ltd. v042015. APP M040 (b2992) Monday, April 13, 2015 3:30:42 PM File: \*XUV_WI&MG_- (9,1). CHANGE OF OWNERSHIP. 4 CHANGE OF OWNERSHIP. 1 st Owner 2 nd Owner 3 rd Owner Registr ation No. Registr ation No. Registr ation No. Name Name Name Address Address Address Phone/ Mobile Phone/ Mobile Phone/ Mobile Copyright Mahindra & Mahindra Ltd. v042015 7. APP M040 (b2992) Monday, April 13, 2015 3:30:42 PM File: \*XUV_WI&MG_- (10,1). SERVICE CENTRE DETAILS. 5 SERVICE CENTRE DETAILS. To be filled by the Selling Dealer Service Centre 1 Service Centre 2 Service Centre 3. Name Name Name Address Address Address Phone/ Mobile Phone/ Mobile Phone/ Mobile 8 Copyright Mahindra & Mahindra Ltd. v042015. APP M040 (b2992) Monday, April 13, 2015 3:30:42 PM File: \*XUV_WI&MG_- (11,1).

7 FOR YOUR CONVENIENCE. 6 FOR YOUR CONVENIENCE. To be filled by the Selling Dealer Name Contact My Sales Consultant Name Contact My Service Advisor Name Contact My Service Manager Dealer Helpline Contact Helpline Copyright Mahindra & Mahindra Ltd. v042015 9. APP M040 (b2992) Monday, April 13, 2015 3:30:42 PM File: \*XUV_WI&MG_- (12,1). MAHINDRA ROADSIDE ASSISTANCE. 7 MAHINDRA ROADSIDE ASSISTANCE. MAHINDRA Roadside Assistance program is a 24 x 7, 365 days, emergency Be prepared to provide the following Information to the RSA representative;. support service provided in the event your vehicle is immobilized due to mechanical, electrical or collision breakdown and the vehicle may not be in a Your Name safely operable/ drivable condition. Roadside assistance is provided to all new Your Vehicle Identification Number (VIN). XUV500 vehicles for a period of 2 years from the date of delivery.

8 It is a valuable benefit provided to you at no extra cost. Your vehicle Registration Number The Roadside Assistance services are provided by a third party business Model description of your vehicle partner. Calls to the toll-free Roadside Assistance number will be answered by Vehicle location (cross roads, highway markers, landmarks, street names trained RSA service representatives - etc). Location from where you are calling (including a telephone number on which Toll-free - 1800-102-7006 you can be reached). Coverage - 2 years from the date of delivery Description of the vehicle problem Geography - INDIA Based on the Information provided, the RSA service representative will determine the type of help required;. 1. Dealer Locator Service - RSA will provide the address and contact details of the nearest Mahindra Authorised Service Centre/Dealer 2. Dispatch Service - A service provider will be dispatched to the site of your disabled vehicle with water bottles, tissue paper and first-aid kit.

9 3. On-site Assistance - On-site assistance such as flat tyre change, dead battery or out of fuel will be provided at the location. Customer need to pay for tyre repair charges and/or fuel charges. Maximum of 5 liters of fuel will be provided. If on-site assistance is unable to make the vehicle operable, towing services will be called in. In order to receive quick and reliable services, it is essential that you provide detailed and accurate Information to the RSA representative. 10 Copyright Mahindra & Mahindra Ltd. v042015. APP M040 (b2992) Monday, April 13, 2015 3:30:43 PM File: \*XUV_WI&MG_- (13,1). MAHINDRA ROADSIDE ASSISTANCE. 4. Towing Services - In the event of a mechanical breakdown or an accident , RSA will organize to tow the vehicle to the nearest Mahindra Authorised Service Centre. 5. Key Lost/Key Lock-out - The RSA will deliver a duplicate key from the residence of the user from the same city.

10 6. Alternate transportation/accommodation - In the event of trip interruption, RSA will assist in organizing for Taxi/ alternate transportation/Ticket and/or accommodation. Taxi /transport is free up to 50 Kms from the breakdown site, beyond which the user/customer need to pay to the provider. Roadside Assistance is available to any location accessible from a publically maintained road. RSA service is provided to help minimize any unforeseen vehicle operation inconvenience. Copyright Mahindra & Mahindra Ltd. v042015 11. APP M040 (b2992) Monday, April 13, 2015 3:30:43 PM File: \*XUV_WI&MG_- (14,1). MAHINDRA CUSTOMER ASSISTANCE. 8 MAHINDRA CUSTOMER ASSISTANCE. Both MAHINDRA and your MAHINDRA dealer are dedicated to achieving the Brief description of your concern highest level of customer satisfaction with our product. Your MAHINDRA. dealership is in the best position to assist you with your sales, service or parts Your preferred contact number & time needs.