WORK CENTER SUPERVISOR LEADERSHIP COURSE

1 work CENTER SUPERVISOR LEADERSHIP COURSE STUDENT guide JANUARY 2006 The first LEADERSHIP position in the Chain of Command responsible for the growth, development, and daily direction of subordinates work CENTER SUPERVISOR LEADERSHIP COURSE STUDENT guide JANUARY 2006 STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE ii Navy Knowledge On-Line (NKO): E-Learning available through NKO: Navy E-Learning Help Desk/Customer Assistance CENTER (877) 253-7122 (toll free) or DSN 922-1828 STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE iii CHANGE RECORD Description of Change Entered By Date STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE iv THIS PAGE INTENTIONALLY LEFT BLANK DO NOT WRITE IN STUDENT guide STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE v SECURITY AWARENESS NOTICE A-4-9 ** * * * * * This COURSE does not contain any classified material.

2 * * * * * ** STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE vi THIS PAGE INTENTIONALLY LEFT BLANK DO NOT WRITE IN STUDENT guide STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE vii SAFETY/HAZARD AWARENESS NOTICE This notice promulgates safety precautions to the staff and trainees of the Naval LEADERSHIP Training Program in accordance with responsibilities assigned by the Chief of Naval Education and Training. Trainees may voluntarily request termination of training. Any time the trainee makes a statement such as "I QUIT," or "DOR," (Drop on Request), he or she shall be immediately removed from the training environment and referred to the appropriate division or training officer for administrative action. The trainee must then make a written statement, clearly indicating the desire to DOR.

3 Any time a trainee or instructor has apprehension concerning his or her personal safety or that of another, he or she shall signal for a "Training Time Out" to clarify the situation or procedure and receive or provide additional instruction as appropriate. "Training Time Out" signals, other than verbal, shall be appropriate to the training environment. Instructors are responsible for maintaining situational awareness and shall remain alert to signs of trainee panic, fear, extreme fatigue or exhaustion, or lack of confidence that may impair safe completion of the training exercise, and shall immediately stop the training, identify the problem, and make a determination to continue or discontinue training. Instructors shall be constantly alert to any unusual behavior which may indicate a trainee is experiencing difficulty, and shall immediately take appropriate action to ensure the trainee's safety.

4 STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE viii THIS PAGE INTENTIONALLY LEFT BLANK DO NOT WRITE IN STUDENT guide STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE ix HOW TO USE YOUR guide This publication has been prepared for your use during the work CENTER SUPERVISOR LEADERSHIP COURSE . It is arranged in accordance with the topics taught and is in sequence with those topics. By using the table of contents, you should be able to easily locate the lesson topics. The enclosed COURSE schedule will allow you to follow the COURSE of instruction in a logical manner. Under each topic there may be the following instruction sheets: OUTLINE SHEETS (OS): Provide a listing of major teaching points. The outline is consistent with the outline of the discussion points contained in the instructor guide .

5 It allows you to follow the progress of lesson topics, to take notes as desired, and to retain topic information for future reference . INFORMATION SHEETS (IS): Amplify supplemental information from the reference materials for the COURSE and are included in your reading assignments in preparation for the lessons they support. STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE x THIS PAGE INTENTIONALLY LEFT BLANK DO NOT WRITE IN STUDENT guide STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE xi TERMINAL OBJECTIVES Describe a work CENTER SUPERVISOR s responsibility, authority, and accountability to develop and maintain standards, which ensure the integrity and effectiveness of the work CENTER . Demonstrate a sense of command responsibility and commitment to military service by behaving in a fair and ethical manner toward others.

6 Discuss techniques and resources to create and sustain an organizational culture, which permits others to provide the quality of service essential to high performance. Identify and take steps to prevent potential conflict situations, while managing and resolving current conflict in a positive and constructive manner in order to minimize negative impact on the work CENTER . Express facts and ideas clearly and convincingly in oral presentations. Express facts and ideas clearly and convincingly in writing. Apply Situational LEADERSHIP II principles to others through coaching, training, mentoring, rewarding, and guiding subordinates. Describe a work CENTER SUPERVISOR s responsibility to facilitate and manage a workplace that maximizes the talents of each person by developing and using techniques that embody the principles of diversity.

7 Discuss techniques and resources to fulfill staffing needs and ensure staff are appropriately developed, utilized, appraised, and rewarded. Identify and analyze problems to make logical decisions. Demonstrate the ability to exercise good judgment by making sound and well informed decisions, which may result in actions that involve a deliberate risk to achieve a recognized benefit or advantage. Develop effective strategies with a systematic long-term approach by determining objectives, setting priorities, and anticipating potential threats or opportunities. Demonstrate the ability to make continuous improvements by developing new insights into situations and applying innovative solutions to problems. Adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles.

8 STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE xii Identify the internal and external politics that impact mission accomplishment and approach problems with a clear understanding of organizational and political reality. Identify and stay current on key national and international policies and economic, political, and social trends that affect the organization. Discuss personnel s role within the command s mission, and the relationship between that mission and the CNO s vision. Discuss techniques and resources to maintain focus and intensity during combat and crisis situations by recognizing the impact of and effectively managing factors such as fear, uncertainty, and stress. STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE xiii TABLE OF CONTENTS PART PAGE FRONT MATTER Title Change Security Awareness Safety/Hazard Awareness How to Use Your Terminal Table of Homework E-Learning Requirements.

9 Xviii COURSE INTRODUCTION OS 0-1: COURSE IS 0-1-1: Five Vector Model (5VM)..0-6 IS 0-1-2: work CENTER Personality NAVY LEADERSHIP OS 1-1: Responsibility, Authority, and 1-4 IS 1-1-1: OS 1-2: OS 1-3: Service IS 1-3-1: Maslow s Hierarchy of PROFESSIONAL INTERACTIONS OS 2-1: Conflict Management ..2-4 OS 2-2: Team OS 2-3: Influencing and OS 2-4: Oral IS 2-4-1: Elements of Effective 2-20 IS 2-4-2: Oral Briefing IS 2-4-3: Oral Briefing Feedback OS 2-5: Written HUMAN CAPITAL OS 3-1: OS 3-2: Delegation and Empowerment ..3-11 IS 3-2-1: Three Thoughts on OS 3-3: Leveraging OS 3-4: Performance OS 3-5: Stress IS 3-5-1: Mental Health STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE xiv OS 3-6: Navy PLANNING OS 4-1: Problem OS 4-2: OS 4-3: Risk OS 4-4: OS 4-5: Continuous Improvement and 4-15 IS 4-5-1: MISSION AND VISION OS 5-1: Awareness and OS 5-2: Combat and Crisis STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE xv HOMEWORK ASSIGNMENTS DAY ONE Read in Student guide o Professional Interactions Complete in WCSLC Student Classroom Package o Assignment Sheet 2-1: Enlisted Fitness Evaluation Report Input (Due Day Two) DAY TWO Read in Student guide o Human Capital Research Assignment (Due Day Five) o Oral Presentation Assignment Sheet 2-1.

10 Enlisted Fitness Evaluation Report Input Due DAY THREE Read in Student guide o Planning DAY FOUR Read in Student guide : o Mission and Vision DAY FIVE Oral Presentations Due STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE xvi THIS PAGE INTENTIONALLY LEFT BLANK DO NOT WRITE IN STUDENT guide STUDENT guide A-500-0102 work CENTER SUPERVISOR LEADERSHIP COURSE xvii work CENTER SUPERVISOR LEADERSHIP DEVELOPMENT PROGRAM E-LEARNING REQUIREMENTS Welcome to the Enlisted LEADERSHIP Development Program. You are enrolled in the First Line LEADERSHIP Development Program. This program consists of two major areas. The first area is the attendance of the residential work CENTER SUPERVISOR LEADERSHIP COURSE . The second area is the completion of Navy E-Learning requirements through NKO.