Working with Expedia Managing Hotel Collect …

1 ManagingHotel CollectReservationsWorking with ExpediaManaging Hotel Collect Reservations2 Table of ContentsThe Hotel Collect Reservation Process 3 Confirm Reservations 4 Reconcile Reservations 6 Invoices and Payments 8 Support 9 Managing Hotel Collect Reservations3 The traveler makes a reservation on one of The Expedia Group websites and pays later at the Hotel Collect Reservation ProcessXXXX XXXX XXXX XXXXThe guest stays at your receive a booking notification and the reservation is considered assign your own internal confirmation number to the reservation in Expedia PatrnerCentral for your own records. If your property is connected, this process will be done Collect payment by charging the guest s credit card at the time of stay. You run a pre-authorization on the traveler s credit card shown in the reservation details to ensure it is XXXX XXXX XXXXWe will invoice you once a month, and you will send us compensation by direct debit, or by credit card.

2 $ Managing Hotel Collect Reservations4 Confirm ReservationsWhen a traveler makes a reservation, it is considered confirmed. We encourage you to assign your own internal confirmation number to the reservation for your own Click To Confirm from the Reservations Today Enter your Hotel Confirmation Number, and click Hotel Collect Reservations5 Confirm ReservationsWe suggest that you run a pre-authorization on the traveler s credit card shown in the Reservation Details page to ensure it is valid. This information is available for 72 hours from the time the reservation is made, and again from the check-in date up to 7 days after Click the Reservation ID to access the reservations Verify the traveler s credit card note:If you are unable to validate credit card details, you should first contact the traveler to obtain a valid credit card number, using the contact information in the Reservation Details you are unable to obtain a valid credit card, click Reject this reservation.

3 The reservation will be cancelled and the traveler that you only have 72 hours after a reservation has been made to reject it. Managing Hotel Collect Reservations6 Reconcile ReservationsCancellations, No Show, ModificationsIf, due to reservation modifications, cancellations or a no show, the payment taken from the guest is different from the amount showing in Expedia PartnerCentral, you will need to reconcile the booking to reflect the final amount the guest paid. This will ensure that your invoices are correct. Otherwise, you will be invoiced for the booked amount, which may result in you paying more compensation than you are contractually obligated to note that depending on your level of access, some of the options below might be disabled. Please note:All bookings must be reconciled in Expedia PartnerCentral from the booking check-in date, until the fourth day of the month following check-out date.

4 Cancelled bookings with a penalty can be reconciled beginning at the cancellation date and for four days following that Click Reconciliations from the Finance Click Reconcile next to the reservation you want to Choose the reconciliation type: - Cancellation - Modify Reservation, if the traveler decided to stay longer or shorter - No In case of a Cancellation, or No show, enter the updated amount that includes any cancellation, or no show penalties, and click Submit case of a Modified reservation, you can increase or decrease the number of days and/or amounts Hotel Collect Reservations7 Reconcile ReservationsReservations With a DepositGuest credit card numbers will be available in Expedia PartnerCentral for 72 hours from the time of booking, so you can charge the deposit as the deposit is not charged within the 72-hour period, you will need to reach out to the guest directly, to get new payment a Guest Cancels, or Modifies a Reservation With a DepositIf the guest contacts ExpediaYou will receive an updated booking or cancellation notification.

5 Which will indicate the action you may need to take: Refund the deposit to the guest if the cancellation is made in the outside cancellation window and no penalty applies. Do not refund the deposit to the guest if the cancellation is made in the inside cancellation window and a cancellation penalty applies, or the deposit is non-refundable. No reconciliation is needed unless you decide to reduce or waive the cancellation penalty charged to the guest. If the guest contacts you directlyNo cancellation notification will be sent from Expedia . You will need to make the changes in your own reservation system, refund the deposit to the guest as appropriate and reconcile the cancelled, modified, or no show booking in Expedia Hotel Collect Reservations8 Receiving InvoicesYou will receive your invoices from Expedia by email every month. You can also see your invoices in Expedia PartnerCentral, by clicking Invoices and Credits from the Accounting InvoicesAll invoices are due within 14 days from invoice issue MethodsYou can choose to pay your invoices by selecting one of the payment methods available: Direct debit: This is the most effective way to send us compensation.

6 You will receive an invoice each month and the funds will be automatically debited from your account. Credit card: Use your credit card to pay your invoices via Expedia PartnerCentral. If you are not using Direct Debit, you will see a Pay Now option in Expedia PartnerCentral for fast, immediate payment. Bank transfer: Use bank transfer to pay your can view, or change your payment method by clicking Payment Options and Contact Person from the Accounting menu in Expedia PartnerCentral. You can also choose the language in which you receive your and PaymentsPlease note:The person who is listed as the billing contact for your Hotel in the Payment Options and Contact Person page from the Accounting menu in Expedia PartnerCentral will be the only one that receives the invoices via email, so it is very important that you keep this information accurate and up to date at all Hotel Collect Reservations 2015 Expedia , Inc.

7 All rights reserved. Trademarks and logos are the property of their respective owners. HGWWPTHC15 EN9 Expedia PartnerCentral Help CenterIf you need more help on how to use Expedia PartnerCentral, please use the Help Center located at the top of any page. In the Help Center you will find answers to frequently asked questions, step by step guides as well as training videos. Enter a specific question or keyword and review the related search results to find the answer you or Invoice Questions If you have payment or invoice queries, send these to If you need to update your banking information, contact Regional Support TeamFor any additional requests or questions, please contact your regional support team by clicking Contact us from the Expedia PartnerCentral Help Center. You ll be able to submit your request online or contact us by phone using the phone number corresponding to your