Your Optus Local Access Telephony User Guide.

1 Your Optus Local Access Telephony User 04/11 Full of handy 202-10819-024114645E 0411 17/04/11 10:40 AMWelcomeIt s great to have you with us and we ll certainly do all we can to take good care of User Guide has been provided to help you become familiar with the many features of your new telephone service. They re all very simple to use, especially once they ve been explained to , if these features aren t currently available on your phone and you d like Access to them, contact Customer Service on 133 s 0411 27/04/11 10:40 AMContentsThe Optus Commitment 2 Why you re better off with Optus A Quick Word About Making Calls 4 Tips for making calls, easily, safely and cheaplyMAKING THE MOST OF Optus LOCALC alling Number Display 5 Do you want people to know it s you who are calling?

2 VoiceMail 6 Just like an answering machine only betterCaller ID 14 Find out who s calling before you answerCall Return 15 Gives you the number of the last incoming callerCall Waiting 16 Don t miss a call when you re on the lineCall Divert 18 Have your calls transferred to another phone or mobile when not at homeThree Way Call 20 Three people, one conversation!Troubleshooting 21 When you need helpUseful Numbers 22 Useful phone numbers4114645E 0411 17/04/11 10:40 AMThe Optus CommitmentOur guarantee to youOur commitment* is to aim to bring you the most reliable phone service in Australia.

3 We guarantee to keep our appointmentsThere s nothing more frustrating than waiting around for a service s why, when you make an appointment for an Optus technician to call at your premises, to either install your service or repair a fault, we guarantee we ll arrive within the agreed time , if there are emergencies or hitches that are out of our control (such as extreme weather conditions) it may be necessary for you or Optus to reschedule the appointment. If this happens, we commit to providing you with reasonable notice of the change.

4 We guarantee the time of your connectionWhen you request to be connected to Optus Local , we guarantee your connection will be made within 5 working days of the installation date you requested or within 2 days if the service can be automatically the event that Optus needs to meet other requirements such as Local government regulations or permission to cross another person s land, or you agree to waive your customer service guarantee rights due to a special offer or plan, your connection may take a little longer. In this case, we guarantee to complete your connection by an agreed date.

5 2 THE Optus COMMITMENT4114645E 0411 27/04/11 10:40 AMWe guarantee repairs will be made quicklyIf you have a service fault, and your property is in the metropolitan area, Optus guarantees to repair the fault by the end of the first working day after you reported guarantee our customer serviceIn the unlikely event that the performance standards for the phone services that we supply are not met, you may be entitled to compensation under the Customer Service could cover delays in installation, late appointments, inability to use selected phone features or inability to make or receive level of your compensation is calculated on each working day of delay exceeding the guaranteed maximum period.

6 If the delay extends beyond 5 working days, the per day amount is increased. There are exemptions for situations out of Optus control. In some circumstances, you may waive your rights to the Customer Service you have any questions about the Optus Commitment*, please call our friendly Optus Customer Service team on 133 937. The Australian Communications and Media Authority (ACMA) can also provide you with additional information on the Customer Service Guarantee. * The Optus Commitment covers the Standard Phone Service, which is your phone line, Call Barring, Call Waiting, Call Divert, Calling Number Display and Calling Number Display Suppression.

7 THE Optus COMMITMENT 34114645E 0411 37/04/11 10:40 AM4 MAKING CALLSM aking CallsMaking phone calls with Optus Local is simple and the same as you are used Optus network has been built to comply with national standards, which means you can use most phones, faxes and modems with Optus matter what sort of phone you re using, here are some helpful hints to always bear in Always wait for a dial tone before you start dialling the number you wish to During thunderstorms, any electrical appliance may cause personal injury (or in extreme cases, a fatality).

8 With your safety in mind: Avoid using your phone during thunderstorms. If you need to make an urgent call, keep it If you hear fax or computer tones, hang up immediately and check that you have dialled the right number. Sometimes these tones (if not expected) can be high pitched and therefore In rare cases you may receive unwelcome calls. If this should happen, hang up immediately. Calls that threaten you or your property should always be reported to the police. If unwelcome calls continue, contact Optus Customer Optus Local calls disconnect as soon as you put the receiver down.

9 So to avoid over billing, if you receive a call and want to use another phone in your house, leave the first phone off the hook until you have picked up the second Hearing aid compatibility A corded standard touch tone phone provides magnetic coupling from the handset receiver suitable for use with hearing aids having a T switch. Some cordless phones do not provide this feature and you need to check with your phone 0411 47/04/11 10:40 AMCalling Number DisplayCalling Number Display (CND) means that when you make a call, your number will be sent to the phone of the person you are they have a display phone they will be able to see your number.

10 If they don t have a display phone, they can tell you were the last caller by using a call return Local CND is automatically blocked. However, you can choose to unblock CND and to send your phone number. This means that when you make calls, friends and family instantly know it s you. Or if they are on another call, they can see you are trying to get through and can call you : Your number will be automatically sent when a call is placed to an Emergency Service Number. This is regardless of your CND status. CALLING NUMBER DISPLAY 5 HOW TO CONTROL SENDING YOUR NUMBERT here are two ways to control sending your number:1.