A guide to quality improvement methods

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Copyright HQIP 2015A guide to quality improvement methodsproduced for HQIP byJune 2015A guide to quality improvement methods2 Copyright HQIP 2015A guide to quality improvement methodsContentsProduced for the Healthcare quality improvement Partnership (HQIP) by Det Norske Veritas and Germanischer Lloyd (DNV GL).Introduction 3Purpose 3Definition of quality 4Good governance 6Regulation, accreditation and inspection 6Patient involvement in quality improvement 6Collaboration for quality improvement 7Literature review for quality improvement 8Quality improvement (QI) methods directory 9Clinical audit 10Plan do study act 12Model for improvement 14Lean/Six sigma 16Performance benchmarking 18Healthcare failure modes and effects analysis 20Process mapping 22Statistical process control 24Root cause analysis 26Communication tools 28Technological innovations 30Decision trees 32Further reading list and references 34-35Author: Sally Fereday Researcher: Nicola MalbonAcknowledgements: The National quality improvement Clinical Audit Network (NQICAN) and the HQIP Service User Network (SUN) for consultation on this document 2015 Healthcare quality improvement Partnership Ltd (HQIP)Design: Pad Creative published.

Performance benchmarking 18 Healthcare failure modes and effects analysis 20 Process mapping 22 Statistical process control 24 Root cause analysis 26 ... used to drive quality improvement at the front line, for the purposes of accountability and to support patient choice.

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