Chapter 7: Office administration - Progressio

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________________________________________ ___________________________________Chapt er 7: Office administrationCapacity building for local NGOs: A guidance manual for good practice179Chapter 7: Office OUTLINE OF CHAPTERThis Chapter provides advice and guidance on how to ensure a solidadministrative basefor the organisation. Without this, chaos anddisorder are almost guaranteed. In addition to communicating with thepublic outside the Office (see Chapter 8: Publicity and fundraising),members of the public communicate directly with the Office throughvisits, telephone calls and correspondence. The Chapter provides guidanceon how to make visitors feel welcome and how to establish anappointments system and a telephone message system.

Chapter 7: Office administration _____ 184 Capacity building for local NGOs: A guidance manual for good practice How to manage telephone calls In addition to visitors, a large number of people are likely to be making

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