Chapter 7: Office administration - Progressio
Chapter 7: Office administration _____ 184 Capacity building for local NGOs: A guidance manual for good practice How to manage telephone calls In addition to visitors, a large number of people are likely to be making
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Chapter 3: Strategic planning - Progressio
www.progressio.org.ukChapter 3: Strategic planning_____ 46 Capacity building for local NGOs: A guidance manual for good practice Some useful prompts to aid preparations for strategic planning are listed
Chapter 7: Office administration - Progressio
www.progressio.org.uk• They write a letter (or send an email) to the office. This section present some tips for the efficient management of these three types of communication. How to manage office visitors The very nature of NGO work means that the office should be accessible, particularly to the beneficiaries and client groups. Members
Chapter 3: Strategic planning - Progressio
www.progressio.org.uk3.3 STRATEGIC PLANNING What is strategic planning? Strategic planning is a disciplined process for making key decisions and agreeing on actions that will shape and guide what an organisation is, what it does, and why it does it. Planning is an important aspect of strategic thinking and management. By working on a strategic plan together a team can:
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