Knowledge-Centered Support PRACTICES GUIDE

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KCSSM Version Knowledge-Centered Support PRACTICES GUIDE KCS PRACTICES GUIDE VERSION CONSORTIUM FOR SERVICE INNOVATION II KCS PRACTICES GUIDE VERSION CONSORTIUM FOR SERVICE INNOVATION III RIGHT TO USE WITH ATTRIBUTION LICENSE TO METHODOLOGY Scope. This License governs the use of the Consortium for Service Innovation s ( CSI ) work titled KCS PRACTICES GUIDE (the Methodology ). The Methodology is protected by copyright and other applicable law. Any use, reproduction, distribution or modification of the Methodology other than as authorized under this License is prohibited. By making any use of the Methodology or exercising any rights hereunder, you accept and agree to be bound by the terms and conditions of this License. License. Subject to the terms and conditions of this License, CSI grants you a limited, non-exclusive license to reproduce the Methodology and distribute copies of the Methodology on its own or as combined with other materials or information.

KCS PRACTICES GUIDE VERSION 5.3 CONSORTIUM FOR SERVICE INNOVATION IV With gratitude and appreciation to the members of the Consortium for Service Innovation.

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