Customer Journey – a method to investigate user …
Customer Journey a method to investigate user experience Suvi Nenonen, Helsinki University of Technology Heidi Rasila, Helsinki University of Technology Juha-Matti Junnonen, Helsinki University of Technology Sami K rn , Helsinki University of Technology ABSTRACT Workplaces are stages for work experiences. There is a need to understand the experience as a definitive factor in workplace management. However the ways to investigate the experience are many and there are many perspectives to approach the methods . This paper aims to answer the question how to asses the work environments from the user perspective, as part of user experience ?
Customer Journey – a method to investigate user experience Suvi Nenonen, Helsinki University of Technology Heidi Rasila, Helsinki University of Technology
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