Transcription of 2016 OPERATIONS MANAGEMENT FRAMEWORK - dpsa.gov.za
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2016 OPERATIONS MANAGEMENT FRAMEWORK - dpsa.gov.za
2016. OPERATIONS . MANAGEMENT . FRAMEWORK . 2016. OPERATIONS . MANAGEMENT . FRAMEWORK . Prepared by the Department of Public Service and Administration. August 2016. ISSN: to be allocated once online Published by: Department of Public Service and Administration Address: Batho Pele House, 549 Edmond Street, Pretoria Website: Editing, design and layout by: Submerge Publishers cc Copyright 2016 Department of Public Service and Administration. All rights reserved. This FRAMEWORK is intended for use by South African governmental institutions. No other entity may use or reproduce this FRAMEWORK by any means (graphic, electronic or mechanical), including photocopying, recording, taping or by any information storage retrieval system without the written permission of the Department of Public Service and Administration.
viii Operations Management Framework Standard operating procedure A Standard Operating Procedure (SOP) specifies in writing what should be done, when, where, by whom and how. Strategic planning
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