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CHAPTER 3: INTERPERSONAL COMMUNICATIONS

24 CHAPTER 3: INTERPERSONAL COMMUNICATIONSThe purpose of this CHAPTER is to assist readers in further developing theinterpersonal communication skills they already possess. Communicating lies at the heartof INTERPERSONAL OUTLINE AND LECTURE NOTES communication is the sending, receiving, and understanding of messages. It is alsothe basic process by which managers, customer-contact workers, and professionalsaccomplish their work. IN THE communication PROCESSThe process model of communication presented in text Figure 3-1 follows thesesteps: Sender (or source) message channel (medium) receiver environment and the influence of noise are also important parts ofunderstanding the communication process. communication IN ORGANIZATIONSN onverbal communication refers to the transmission of message through meansother than words.

A. Modes of Transmission of Nonverbal Communication Seven categories of nonverbal messages are (1) environment, (2) interpersonal distance, (3) posture, (4) gestures, (5) facial expressions, (6) voice quality, and (7)

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