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CHAPTER FIVE RESEARCH METHODS: THE LITERATURE …

99 CHAPTER FIVE RESEARCH methods : THE LITERATURE REVIEW, CONDUCTING INTERVIEWS AND THE COLLECTION OF STATISTICAL INFORMATION 1. INTRODUCTION The aim of this CHAPTER is to discuss the RESEARCH methods chosen for this study and the reasons for choosing them. These RESEARCH methods include the LITERATURE review, interviews and the collection of statistical information. 2. RESEARCH methods As explained in Section 6 of CHAPTER 1, the RESEARCH methods that are followed to gather information pertaining to the current state of multiculturalism in public libraries include the following: A local and international LITERATURE review Interviews with librarians from the CJLIS, Region Eight The collection of statistical information relevant to the offering of multicultural library services and collections.

2.2 Conducting interviews According to Bless (2000:103), the main types of qualitative data collection methods include non-participant observation, participant observation, interviews and questionnaires. The decision to use interviews as a data gathering method was influenced by Ely

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