Transcription of Code of Bank’s Commitment to Customers January 2018
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Code of Bank’s Commitment to Customers January 2018
Code of Bank s Commitment to CustomersJanuary 2018 BANKING CODES AND STANDARDS BOARD OF is a Code of Customer Rights,which sets minimum standards of bankingpractices, we will follow as a member of BCSBI,while dealing with individual provides protection to Customers andexplains how a member bank is required to deal withcustomers in its day-to-day OF CONTENTS1 INTRODUCTION .. of the Code .. of Code ..22 KEY COMMITMENTS .. key commitments to you .. to fair treatment .. to Transparency, Fair and Honest Dealing .. to Suitability .. to Privacy .. to Grievance Redressal and Compensation ..53 INFORMATION TRANSPARENCY .. information .. Do Not Call service .. rates .. in interest rates .. schedule .. and charges .. in fees & charges .. and conditions.
T his is a Code of Customer Rights, which sets minimum standards of banking practices, we will follow as a member of BCSBI, while dealing with individual customers.
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