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ASPIRE TRAINING & CONSULTING vContentsBefore you begin viiTopic 1 Communicate with co-workers and people who have support needs 11A Identify and use appropriate communication techniques 21B Demonstrate respect and uphold rights in communication 121C Represent the organisation appropriately 191D Provide information in accordance with policies and protocols 27 Summary 37 Learning checkpoint 1: Communicate with co-workers and people who have support needs 38 Topic 2 Address communication needs 432A Recognise and support communication needs 442B Access interpreter and translation services 502C Identify and address problems and communication barriers 562D Defuse conflict and refer if necessary 652E Seek and respond to feedback on effectiveness of communication 70 Summary 73 Learning chec
Contents. Before you begin . vii. Topic 1 Communicate with co-workers and people who have support needs . 1 1A Identify and use appropriate communication techniques 2. 1B Demonstrate respect and uphold rights in communication 12 1C Represent the organisation appropriately 19. 1D Provide information in accordance with policies and protocols 27 ...
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