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Creating a Customer Service Culture - Society for Human ...

Creating a Customer Service Culture A Human Resources Approach 1. Introductions About the presentation About me 2. Customer Service Basics What is Customer Service ? Definition 3. Customer Service Basics Providing genuine Service that ANTICIPATES. Customer 's needs 4. Customer Service Basics What is Customer Service ? Definition of a Customer 5. Customer Service Basics Anyone that impacts the business operations at your location 6. Customer Service Basics What is Customer Service ? The Customer Service Principle You do not work for your company. You work for your customers. 7. Customer Service Basics What is Customer Service ? Who is responsible for Customer Service at your organization? EVERYONE 8. Typical Organizational Chart Make sure your organizational chart does NOT look like this! 9. Customer Service Org Chart 10. Customer Service Basics Four elements of Customer Satisfaction A perfect product'.

Creating a Customer Service Culture A Human Resources Approach 1. Introductions •About the presentation •About me 2. Customer Service Basics •What is customer service? –Definition 3. Customer Service Basics Providing genuine service that ANTICIPATES customer’s needs 4.

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