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Darla Intercultural Competence Models

Intercultural Competence model From The Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization at Institutions of Higher Education in the United States by Dr. Darla K. Deardorff in Journal of Studies in International Education, Fall 2006, 10, p. 241-266 and in The SAGE Handbook of Intercultural Competence , 2009 (Thousand Oaks: Sage). Pyramid model of Intercultural Competence (Deardorff, 2006. 2009): DESIRED EXTERNAL OUTCOME: Behaving and communicating effectively and appropriately (based on one s Intercultural knowledge, skills, and attitudes) to achieve one s goals to some degree DESIRED INTERNAL OUTCOME: Informed frame of reference/filter shift: Adaptability (to different communication styles & behaviors; adjustment to new cultural environments); Flexibility (selecting and using appropriate communication styles and behaviors; cognitive flexibility); Ethnorelative view; Empathy Knowledge & Comprehension: Cultural self-awareness; Deep understanding and knowledge of culture (including contexts, role and impact of culture & others world views); Culture-specific information.

communication & behavior in an intercultural situation Desired Internal Outcome: Informed Frame of Reference Shift (adaptability, flexibility, ethnorelative view, empathy) Knowledge & Comprehension: Cultural self -awareness, deep cultural knowledge, sociolinguistic awareness SKILLS: To listen, observe & evaluate; To analyze, interpret & relate

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