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Digital Transformation for utilities : Creating a differentiated customer experience through mobility In today s deregulated marketplace, utility companies can gain sustainable competitive advantage by embracing a mobile-first mind-set to differentiate the experience they deliver to customers. Read on to see our framework for getting there. Executive SummaryIt s hardly news that the unrelenting conver-gence of communication and computing capa-bilities in mobile consumer devices is transform-ing customer experience and user expectations for nearly every service and function across fact, smartphone subscriptions will achieve a compound annual growth rate (CAGR) of 25% between 2010 and 2020, according to the Ericsson mobility While only 10% of the global mobile phone subscriber base had smartphones in 2010, by 2020 penetration is set to reach 70%, or billion subscribers worldwide.
Digital Transformation for Utilities: Creating a Differentiated Customer Experience Through Mobility . In today’s deregulated marketplace, utility companies can gain
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